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34

AFTER SALES SUPPORT

1300 886 649

[email protected]

AUS

MODEL: STR-18000WIFI   PRODUCT CODE : 62705   10/2018

Problem

Possible cause and solution

The appliance 

does not work.

• Power failure/disconnected — check the power 

supply and ensure the unit is properly connected.

• The Timer On function is activated — see page 20.
• Damaged indoor/outdoor unit fan motor — 

call the 

after sales support line to arrange a service.

• Faulty compressor/thermomagnetic circuit breaker 

— call for service.

• Faulty protective device or fuse — call for service.
• Loose connections or disconnected — check the 

power supply and ensure proper connection.

• A protection mechanism has activated to protect the 

appliance —

 

see page 36.

• The voltage is higher or lower than the required 

voltage range — call for service.

• The electronic control board is damaged — call for 

service.

Strange odour.

The air filter is dirty — see ‘Air filters’, page 37.

Noise like running 

water.

This is the backflow of liquid in the refrigerant 

circulation — call for service.

Strange crackling 

noise.

With varying temperatures, the front panel expands 

and contracts, which can make a noise — this is not a 

problem and no cause for concern.

There is a fine mist 

coming from the 

air outlet. 

This occurs when the air in the room becomes very 

cold, for example in COOLING or DRY mode — this is 

not a problem and no cause for concern.

The appliance 

does not respond 

to commands.

• The remote control is too far from the indoor unit 

— operate the remote control from a 3m maximum 

distance, see page 17.

• The remote control batteries are flat — insert new ones.
• There are obstacles between the remote control and 

the signal receiver on the indoor unit — move the 

obstacles, see page 17.

FAQs and Troubleshooting Guide

If you experience problems with your air conditioner, check for solutions in the 
table below. If the problem cannot be solved by simple adjustments, contact 
our after sales support centre, or contact a licensed air conditioner technician.

Содержание STR-18000WIFI

Страница 1: ...erse Cycle Inverter Split System Air Conditioner with Wi Fi INSTRUCTION MANUAL AFTER SALES SUPPORT 1300 886 649 info tempo org AUS MODEL STR 18000WIFI PRODUCT CODE 62705 10 2018 Model Number STR 18000WIFI ...

Страница 2: ...ons on choosing to buy a STIRLING product All products brought to you by STIRLING are manufactured to the highest standards of performance and safety and as part of our philosophy of customer service and satisfaction are backed by our comprehensive warranty We hope you will enjoy using your purchase for many years to come ...

Страница 3: ... CODE 62705 10 2018 Contents 02 Welcome 04 Warranty Details 05 General Safety Instructions 08 Product Overview 11 Getting Started 14 Operating Instructions 24 Wi Fi Control 34 FAQs and Troubleshooting Guide 36 Other Useful Information 43 Repair and Refurbished Goods or Parts Notice ...

Страница 4: ... in addition to all rights and remedies in respect of the product that the consumer has under the Competition and Consumer Act 2010 and similar state and territory laws Our goods come with guarantees that cannot be excluded under the Australian Consumer Law You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage You ar...

Страница 5: ...ectric shock and injury when correctly adhered to Keep the manual in a safe place for future reference along with the completed warranty card and purchase receipt If you sell or transfer ownership of this product pass these instructions on to the next owner Always follow basic safety precautions and accident prevention measures when using an electrical appliance including the following Electrical ...

Страница 6: ... given supervision or instruction concerning use of the appliance by a person responsible for their safety Children Supervise children to ensure they do not play with the appliance Cleaning and user maintenance shall not be made by children without supervision Air filter Always use the air conditioner with the air filter mounted Using it without air filter could cause an excessive accumulation of ...

Страница 7: ...ore cleaning Before carrying out any cleaning or maintenance make sure the unit is disconnected from the mains electricity supply Professional care Thorough cleaning of internal parts and maintenance of the unit must be carried out by specialised technical personnel Repair Only have the unit repaired by an authorised service centre Incorrect repair could expose you to the risk of electric shock fi...

Страница 8: ... 2 Air filter 3 LED display 4 Signal receiver 5 Terminal block cover 6 Indoor unit rating label 7 Emergency button 8 Wi Fi module 9 Deflectors 10 Airflow direction flaps 11 Remote control This air conditioner is made up of an indoor and outdoor unit Fig 1 2 which are connected through properly insulated copper pipes not supplied and an electrical connecting cable The indoor unit is installed on a ...

Страница 9: ... grille 13 Outdoor unit rating label 14 Terminal block cover 15 Gas valve 16 Liquid valve B NOTE The diagrams throughout this manual are for illustrative purposes only and may vary slightly from the appearance of the unit purchased Technical data of the air conditioner are printed on the labels placed on the indoor and outdoor units 17 15 16 14 13 14 15 16 12 Fig 2 ...

Страница 10: ...tteries x2 Instruction and installation manuals Quick start guide Warranty certificate Fig 3 C 17 Installation hardware for illustrative purposes only not to scale 18 19 20 21 22 23 24 25 C Installation hardware No Part 17 Connection cable 18 Copper nuts x4 19 Drainage pipe 20 Wall bushing 21 Pipe insulation open tube 22 Binding tape 23 Rubber mat for outdoor unit 24 Screws plugs x6 25 Drainage mo...

Страница 11: ...d national wiring regulations and all instructions in the separate INSTALLATION MANUAL It is in your interest and that of your safety to ensure compliance Do not try to install the air conditioner yourself Doing so will expose you to danger and void the warranty Improper installation adjustment alteration or service can cause injury or damage We decline any responsibility for injury or damage to p...

Страница 12: ...he cool warm air A fully insulated home will require less power usage from the air conditioner to reach a comfortable room temperature However ceiling sweep fans will help move warm cool air back down to floor level in rooms with very high ceilings How it works The indoor air sucked in by the fan enters the unit through the grille at the front panel and passes through a filter which collects any d...

Страница 13: ...en the battery compartment at the back of the remote control a switch will be visible above the space for the batteries as illustrated Fig 6 This switch can be set to HEAT or COOL and to C or F For this type of air conditioner reverse cycle the switch will have been set to HEAT at the factory which means that the unit will be able to function in all available modes The switch will also have been s...

Страница 14: ...nit LED display NOTE The shape and position of switches and indicators may vary slightly according to the model but their function is the same No LED Function 1 Temperature display Indicates the set temperature in C 2 Timer Illuminates when Timer mode is activated 3 Sleep Illuminates when Sleep mode is activated 1 2 3 Fig 7 ...

Страница 15: ...duce maximum cooling performance 16 C In heating mode produce maximum heating performance 31 C 9 ECO In cooling mode the room temperature will be allowed to rise 2 C above the set temperature before cooling restarts In heating mode the temperature will be allowed to fall 2 C below the set temperature before heating restarts 10 SWING Activate or deactivate flaps for up down air movement 11 UP Incre...

Страница 16: ... indicator HEATING mode indicator SIGNAL RECEPTION indicator TIMER OFF indicator TIMER ON indicator AUTO FAN indicator LOW FAN SPEED indicator MEDIUM FAN SPEED indicator HIGH FAN SPEED indicator SLEEP indicator SUPER TURBO indicator ECO indicator BATTERY indicator CLOCK indicator AIRFLOW SWING indicator FLAP DEFLECTORS SWING indicator Remote control display Operating Instructions Cont TIMER HEALTH...

Страница 17: ...at a distance of at least 1m from any television or other electrical appliances The remote control may be kept in a wall mounted holder supplied Just attach it to a suitable wall as illustrated Fig 11 and store the remote in easy reach Fig 11 Operating Instructions Cont Replacing the batteries When there is no beep confirmation from the indoor unit or when the LCD does not activate it is time to r...

Страница 18: ...itched off Never attempt to change the flap position manually as this could seriously damage the delicate flap activating mechanism DANGER Never insert your hand or objects in the unit s air outlet It contains a fan that turns at high speed In COOLING mode orient the flaps upwards so the cooled air is directed upwards it will automatically sink down In HEATING mode orient the flaps downward as war...

Страница 19: ...tion press the MODE button on the remote control until the heating symbol HEAT appears on the display To activate the heating cycle use the or buttons to set the temperature higher than the current ambient room temperature To optimise the air conditioner s heating function set the temperature as described then also adjust the speed by pressing the FAN button and the airflow direction see page 18 I...

Страница 20: ...ndoor unit display Fig 17 Example If it is 11am now and you want the unit to come on at 1pm you must press the button four times for the two hour period To cancel the set function press the TIMER button again To program the stop time the unit should be switched on Press the TIMER button on the remote control then use the or buttons to set the time period after which the unit will switch off With e...

Страница 21: ...ir making the room more comfortable To activate DRY mode press the MODE button until the dry symbol DRY appears in the display Sleep mode In SLEEP mode Fig 20 the unit automatically switches to quiet operation and maintains the temperature at a comfortable level during the night To activate SLEEP mode press the SLEEP button on the remote control until the sleep symbol AUTOQUIET appears in the disp...

Страница 22: ...sure and maintain comfortable conditions To activate FEEL automatic mode press the MODE button on the remote control until the feel symbol FEEL appears in the display The unit will cool heat or dry the room automatically depending on the current room temperature NOTE To optimise the efficient working of the air conditioner adjust the temperature only 2 C the speed and the airflow direction by pres...

Страница 23: ...t beeps Emergency function If the remote control is lost lift the front panel of the unit to access the emergency button Fig 23 then proceed as follows Press the button once one beep if you want the air conditioner to work in FORCED COOLING mode Press the button twice two beeps if you want the air conditioner to work in FORCED HEATING mode Press the button again a single long beep to switch off th...

Страница 24: ...e A Wi Fi network router set up at home You must also have our STIRLING Air Conditioning App installed on your smartphone or mobile device This app is available from Google Play Store or Apple App Store Initial set up Upon installation of your new air conditioner or when you have changed your mobile device or wireless router you will have to set up the communication channel between the devices In ...

Страница 25: ...configuration with your mobile phone On your mobile device tap START CONFIG Fig WF4 The message The connection process may take up to 1 min will appear on the screen Fig WF5 During the configuration process the air conditioner indoor unit will show PP SA AP on the display PP means searching the router SA means con nected to the router and AP means connected to the server Wi Fi Control Cont On comp...

Страница 26: ... and you will be taken to its home page Fig WF7 Here you will find all the buttons you will need to set your perfect environment at home IMPORTANT In order to control your air conditioner from your mobile device your Wi Fi router must be switched on with a working internet connection This is very important otherwise your mobile device cannot communicate with the air conditioner Temperature display...

Страница 27: ...he operation mode tap the MODE button and you will enter the mode page where you can select the operating mode Cool Fan Dry Heat Auto Tap the desired option and the adjusted value will be displayed on the home page For details about the modes please see pages 19 22 in the Operating Instructions section Fan speed Tap the FAN SPEED button to select the desired fan speed Auto Low Medium High Fig WF11...

Страница 28: ...he SWING button and you will enter the swing page where you can activate or stop the airflow flaps and deflectors Fig WF12 To activate stop the airflow flaps for up down airflow tap the VERTICAL WIND button Fig WF13 then tap the SAVE button in the top right hand corner of the screen To activate stop the deflectors for left right airflow tap the HORIZONTAL WIND button then tap the SAVE button The a...

Страница 29: ...timer settings page Fig WF15 The below image shows the page for setting an ON TIMER Back to the main timer setting screen without saving Scroll down or up to choose the time hours minutes Tap one of these to choose the mode Weekly setting the AC will launch on each date chosen After setting tap the SAVE button to activate this timer and return to the main timer setting screen Scroll down or up to ...

Страница 30: ...play the timer settings page Fig WF16 Scroll through the hours and minutes to select the desired off time then press SAVE Wi Fi Control Cont To delete a timer go to the timer settings page From the list of timers displayed select the one you want to delete tap and hold the timer and slide it to the left until a DELETE button appears Fig WF17 Tap the DELETE button and the timer will be deleted Fig ...

Страница 31: ... Cont Renaming adding or deleting a device The original name of the air conditioner in the device list is TAC_ and the last 6 numbers of the MAC address of the Wi Fi module see page 33 for more on the MAC address For example if the MAC address is B4 43 0D E3 ED 03 the device name should be TAC_E3ED03 To change the original name of the air conditioner go to the device list and tap and hold the appr...

Страница 32: ...and within the signal range I cannot control the air conditioner with my mobile Software display Identification failed If this message is displayed the air conditioner has been reset and the mobile phone lost control permission You need to reconnect the phone to your air conditioner following the set up instructions in this manual If after these steps you still cannot control the air conditioner w...

Страница 33: ...z Standard EEE 802 11 b g n Output power 802 11b 18dBm 802 11g 16dBm 802 11n 16dBm Sensitivity 802 11b 1Mbps 802 11b 11Mbps 802 11g 6Mbps 802 11g 54Mbps Data rate 11M 802 11b 54M 802 11g MCS7 802 11n Security WEP WEPA WPA2 Number of channels 13 Wi Fi module location and MAC address Open the front panel of the air conditioner s indoor unit the Wi Fi module Fig WF20 is near the terminal block cover ...

Страница 34: ...lters page 37 Noise like running water This is the backflow of liquid in the refrigerant circulation call for service Strange crackling noise With varying temperatures the front panel expands and contracts which can make a noise this is not a problem and no cause for concern There is a fine mist coming from the air outlet This occurs when the air in the room becomes very cold for example in COOLIN...

Страница 35: ...No refrigerant call for service The display is off There has been a power failure check if other appliances are working Problems with Wi Fi control or connection Please refer to page 32 for separate FAQs relating to Wi Fi control FAQs and Troubleshooting Guide Cont Error signals on the display In case of certain malfunctions the indoor unit will display the error codes below Note the code and cont...

Страница 36: ...essor In such a case wait for three minutes for the system to restart End of season maintenance Disconnect the automatic switch Clean and replace the filters On a sunny day let the appliance work in ventilation for some hours so that the inside of the unit can dry completely Service required Switch off the appliance immediately cut off the power supply and call our after sales support line for ser...

Страница 37: ...s completely dry insert it back into the unit with one hand while keeping the front panel raised with the one hand Close the front panel NOTE Any electrostatic and deodorant filters if installed cannot be washed and must be replaced every six months Cleaning the heat exchanger Open the front panel of the unit lift it up as far as possible and then unhook it from the hinges to make cleaning easier ...

Страница 38: ...ks the following spare parts for the STR 18000WIFI STIRLING Reverse Cycle Inverter Split System Air Conditioner with Wi Fi To purchase a part call the centre on 1300 886 649 or email us at info tempo org 2 way valve 3 way valve 4 way valve and valve assembly Air filter Bearing mount Capillary assembly Compressor Condenser Cross fan Discharge temperature sensor Display PCB Evaporator Front panel In...

Страница 39: ...er Input Cooling 1510W Heating 1420W Rated Power Input AS NZS 60335 Cooling 2300W Heating 2450W Room size suitability 30 35m2 Rated Voltage and Frequency 220 240V 50Hz Ingress Protection Outdoor Unit IPX4 Max Pressure Discharge 4 5MPa Suction 1 9MPa Noise Level Indoor Unit 46dB A Outdoor Unit 56dB A Refrigerant Type Type R410A Quantity 1200g Indoor Airflow Volume Cooling 900m3 h Heating 930m3 h Ne...

Страница 40: ...nsumer goods and dispose of it appropriately for recycling and recovery of the refrigerant Contact your local authorities for advice on recycling facilities in your area Licensed installer details We recommend that you ask your licensed installer to fill in the details below or in the INSTALLATION MANUAL so you have them on record should you need to contact the installer in the future Please fill ...

Страница 41: ...41 AFTER SALES SUPPORT 1300 886 649 info tempo org AUS MODEL STR 18000WIFI PRODUCT CODE 62705 10 2018 This page has been left blank intentionally ...

Страница 42: ...42 AFTER SALES SUPPORT 1300 886 649 info tempo org AUS MODEL STR 18000WIFI PRODUCT CODE 62705 10 2018 This page has been left blank intentionally ...

Страница 43: ...data may be lost We recommend you save this data elsewhere prior to sending the product for repair You should also be aware that rather than repairing goods we may replace them with refurbished goods of the same type or use refurbished parts in the repair process Please be assured though refurbished parts or replacements are only used where they meet ALDI s stringent quality specifications If at a...

Страница 44: ... with the product Product does not work If you encounter problems with this product or if it fails to perform to your expectations make sure to contact our After Sales Support Centre on 1300 886 649 For an electronic copy of this manual go to www stirlingappliances com au and download a copy Instruction Manual Revision Index Version No Issue Date Description V1 0 18 July 2018 Original release V1 1...

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