AUS
AFTER SALES SUPPORT
1300 112 534
tempo.org/support
MODEL: JK-117-SS PRODUCT CODE: 710033 10/2022
11
Problem / Question
Solution / Answer
The power switch will
not stay down when I
want to boil water.
If you have just boiled water, wait for 15–20 seconds
before reuse. Also ensure that the power switch is free
of obstructions.
Ensure there is sufficient water in the kettle.
The kettle's power base
got damaged. Can I use
the kettle on a cooktop?
No, never place the kettle on a cooktop. Only use it
with the supplied power base.
No water is coming
out of the spout, or
a reduced amount of
water is coming out of
the spout.
Wait for the kettle to cool completely before
removing the lid to examine the inbuilt filter. Check
for any blockages. In hard water areas, descale the
kettle (and therefore filter) regularly to avoid affecting
the pouring performance of your kettle.
My kettle does not
switch off automatically.
Can I still use it and
switch off manually?
No, if the kettle does not switch off automatically, the
temperature control may be faulty. Do not use the
kettle. Contact our after sales support centre for ad-
vice on examination and return or repair of the kettle.
Also make sure that the switch is free of obstructions;
the kettle will not turn off if the switch is constrained.
The kettle is getting
noisier as the water is
heating. Does that mean
something is wrong?
No, all kettles make a noise while heating up water.
The noise will increase as the water reaches boiling
point, but will abate afterwards.
How often do I need to
descale my kettle?
If you live in a hard water area, you may need to
descale the kettle every few months, or if obvious
scaling has taken place. In a soft water area,
descaling may be required less frequently, or not
at all. If a whitish deposit has accumulated on the
bottom of the kettle or along the sides, or spots of
what looks like rust, scaling has taken place and you
need to descale the appliance – see page 12.
FAQs and Troubleshooting Guide
Moisture on the power base
When you lift the kettle off the base, you may see water droplets on the surface of
the base. This is the steam used to switch the kettle off automatically, which then
condenses and escapes via the vents on the underside of the kettle. Do not lift
the kettle backwards, as this may allow water to pass through the steam aperture
onto the control area. Should this occur, you must let the kettle dry before use.
