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Warranty
Making A Warranty Claim
Your rights under a
Britax
company warranty are separate from and independent
of your rights under the statutory consumer guarantees. What you need to do to
enforce your rights under a statutory consumer guarantee is set out in the
Australian Competition and Consumer Commission’s Consumer Guarantees -
A Guide for Consumers
.
To make a claim under a
Britax
company warranty, please contact our customer
service team on:
Australia:
1300 303 330 /
New Zealand:
0508 688 822 or alternatively by email at:
Australia:
New Zealand:
nzoffi [email protected]
You will be required to :
•
Return the product to the place of purchase or to a designated repair agent;
•
Present your receipt as proof of purchase;
•
Identify the defect in the product; and
•
Present the product to
Britax
for inspection on request.
Britax
will advise you whether the product is covered by the
Britax
company
warranty.
Britax’s
decision of whether a product is covered by a
Britax
company
warranty is fi nal.
Britax
will act reasonably when determining whether a product
is covered by a company warranty.
Did you know?
Registering your product online simplifi es
proof of purchase in the event of a
warranty claim.
Head to our website to fi ll out the product
registration form:
britax.com.au
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