15
TROUBLESHOOTING
If you are having problems with your appliance, please use our troubleshooting guide below. If you
are unable to resolve the issue using this guide please ring our Customer Service Department on
0844 848 5861. Please have the model code and purchase information available.
Appliance does
not work.
Mains plug is not plugged in
or is loose.
Fuse has blown or is defective.
Check fuse, replace if necessary.
Socket is defective.
Mains malfunctions are to be
corrected by an electrician.
Water inlet tap closed.
Power button has not been pressed. Press the Power button.
Start/Pause button has been
pressed.
Check that the appliance hasn’t
been paused.
Delay feature has been activated.
Check to see if the delay
feature has been activated.
Insert mains plug.
Fault
Possible cause
Solution
Open water inlet tap.
Factory tests.
This is completely normal and is
the result of tests performed at the
factory.
There is water in the
new appliance.
Inlet hose leaking.
Clean and tighten the inlet hose.
Water leakage
Drain hose leaking.
Check that the drain hose is not
blocked. Contact qualified plumber.
Check that the transit bolts
have been removed.
Remove transit bolts.
Abnormal noise
and vibration.
Appliance is not level.
Adjust the adjustable feet to level
the appliance.
Foreign objects in the drum of the
appliance.
Clean the drum of the appliance.
Drum has been overloaded.
Remove some of the garments,
always check pockets etc. before
washing.
Appliance is not
washing properly.
Incorrect programme has
been selected.
Check that the correct programme
has been selected.
Detergent is left on garments.
Too much detergent was added
or drum was overloaded with
garments.
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