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To view manuals, videos, drivers, downloads, technical drawings, and more visit www.startech.com/support
Troubleshooting
Question:
Why are there ghost images on my External Console DVI/VGA
Display?
Answer:
The distance between the RKCOND17HD unit and your External
Console DVI/VGA Display may be too great. Use the shortest cable possible for
your application. If you are already using the shortest cable length then attempt
to connect using a new cable. Another option is to use a higher quality cable.
Question:
Some of the characters I enter from the keyboard are not displaying
properly. What is causing this issue?
Answer:
The keyboard layout setting for the port does not match the keyboard
you are using. On your switch, change the keyboard layout setting for the port
to match the layout of the keyboard you are using.
Question:
Why does my Sun keyboard not work with RKCOND17HD?
Answer:
Use the Sun keyboard emulation keystrokes to achieve all Sun
keyboard functions. See Keyboard Emulation section for more information.
Firmware Upgrade
Note:
Only attempt a firmware upgrade when prompted to do so by the
StarTech.com support team.
Accessing the Firmware Upgrade Mode
The RKCOND17HD firmware upgrade mode can be accessed one of two ways:
by entering a hotkey sequence (see Hotkeys - Page 20), or by placing the
RKCOND17HD in firmware upgrade recovery mode (see Firmware Upgrade
Switch
- Page 24).
