Instruction Manual
8
Troubleshooting
Slow Data Transfer Rates between the External Drive and Host Computer:
Your computer may be operating at USB 1.1 speeds, if the correct drivers have not
been installed for the USB Bus Controller. Please ensure that the latest drivers for your
motherboard, or USB add-on card have been installed. If the host computer is unable
to support USB 2.0, you may consider adding a PCI or PCI Express based add-on card to
your computer. For more information regarding add-on cards, please see the section
entitled Accessory Products from StarTech.com.
Windows won’t allow me to safely remove my drive?
Often times, this is because the operating system is still reporting the drive as busy or
in use. Be sure to close all applications before removing the drive connection from the
host computer.
Delayed write failure on Windows XP
One of the most common causes of delayed write failures is that some of the required
communication between the enclosure and the host is being blocked by a firewall.
Windows XP SP2 has a built-in firewall, that helps to secure the computer against
outside intrusion. The firewall is enabled by default when Service Pack 2 is installed,
which may block transfers to and from the drive enclosure. If this is the case,
temporarily disable the firewall, and attempt a file transfer between the computer and
the external drive. If the transfer is successful, configure the Windows Firewall to allow
the USB connection. Be sure to enable the firewall, once troubleshooting is complete.
