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10.
WARRANTY TERMS AND CONDITIONS
1.
Warranty coverage
The manufacturer of STARK products Lametal Oy provides warranty to new products which covers material and manufacturing
failures. The limitations of the warranty are in section 7.
2.
Warranty begins
Warranty begins on the date of the product delivery has been approved or on the date when installation has been completed and
product taken in use. The product is considered to be taken into use when the product is delivered to the end customer according to
the agreement and registered as received by the end customer. The end customer shall inspect the product upon the delivery
according to the instructions in the manual. Any claim for any defect in the quality or condition of the product shall be notified in
writing to the manufacturer or retailer within eight (8) days of delivery or, where the defect was not apparent, of discovery of the
defect, but, in any event within one (1) year of delivery.
3.
Warranty duration
STARK warranty is valid for one (1) year. If necessary, the customer and manufacturer agree separately on the warranty for repair
work and for the used spare parts in the repair.
4.
Warranty repair work
Warranty repair work is carried out free of charge during normal business hours at the manufactu
rer’s facility or in a workshop which
is authorised by the manufacturer. If repairs are made in another facility than is approved by the manufacturer, the costs not included
in the warranty, e.g. travel and waiting time, daily allowances, travel costs or uninstalling and reinstalling work, are not reimbursed by
the manufacturer. Indirect costs resulting from the warranty repair work, e.g. lost working hours, are not reimbursed by the
manufacturer. Parts replaced under warranty remain as manufacturer’s prope
rty. The customer shall store the replaced parts for six
(6) months unless otherwise agreed and deliver them on request back to the manufacturer with no delay.
5.
Conditions for warranty repair work
-
Manufacturer's instructions for use, installation and maintenance are complied with.
-
The failure has occurred in normal circumstances for which the product is designed to be operated.
-
Genuine parts have been used in the maintenance and repairs.
-
Claim report provided by the manufacturer or reseller is filled in according to instructions and returned to the handler.
6.
Product warranty after repairs
Warranty continues normally to the end of the original warranty period. Warranty repair work does not prolong the warranty period.
7.
Limitations of warranty
Warranty does not cover
-
consequential costs arising from the failure of the product
-
indirect costs e.g. lost working hours
-
damage caused to a third party
-
product or components which has been altered or repaired by the customer
-
damage caused by normal wear, faulty maintenance, neglect, accident, fastening error, overload, user inexperience or use
of non-genuine spare parts
Warranty shall not exceed the price of the product.
8.
Warranty process
Requirement for processing the claim report is that the claim report provided by the manufacturer or reseller is filled in according to
instructions and returned to the handler. Warranty process is carried out in Finnish or English.
