MAINTENANCE AND CARE
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COPYRIGHT © 2017, STARFIRE DIRECT, ALL RIGHTS RESERVED.
WARRANTY
Clean Monthly.
Starfire Direct recommends using the included multi surface wax protectant as a
spot cleaner and use regularly to maintain the lustrous finish on the metal. You can contact Starfire
Direct’s sales team at 866-578-8538 to place an order.
Note:
This water bowl is made of natural copper and will age/patina over time. No warranty is
expressed or implied for natural aging of copper.
Service and Repair.
Should your water feature require maintenance, always use a qualified
pool,
spa, or pond professional for any repairs or service. If replacement parts are necessary, use only
genuine Starfire Direct replacement parts and hardware. Failure to use genuine replacement parts
can cause a risk to users, keep the product from operating correctly and void the warranty.
Starfire Direct warrants this water bowl against manufacturing defects that prevent safe and
correct operation of the product for a period of one year from the date of delivery.
The defective product must be shipped back with an RMA (Return Merchandise Authorization)
issued by Starfire Direct for that specific product which states the nature of the defect or warranty
claim. Product to be returned should be packed carefully-Starfire Direct is not responsible for
damage on returned items. The original purchase information will be required. RMAs are only valid
for 30 days from the date of issue and will not be processed if re ceived after the expiration date.
The RMA number must be indicated on the outside of the return package and a copy of the RMA
in the package with product.
Our warranty does not cover items that have been damaged by modification, abuse, improper
stor age, installation, or maintenance. This warranty excludes claims for incidental or consequential
damage and indirect-collateral expenses arising from product defects or warranty recovery.
Starfire Direct is not responsible for the actions including negligence of the installer. Should the
buyer decide to return a water bowl, Starfire Direct is not responsible for the cost of shipping.
Starfire Direct is NOT responsible for local codes and/or if any of our products are not approved for
installa tion. Please check with your local building department or governing agencies for proper
approvals before purchasing.