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T15h Tag Deployment & User Guide
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Warning Messages
The following table explains the possible warning messages and the
recommended actions.
Warning Message
Recommended Action
Access Point connection
failed
Ensure the Access Point is in range and
working
Ensure the Access Point SSID/User
Name/Password/Key are entered
correctly in the tag configuration
DNS server query failed
Ensure the DNS Server is available
Ensure the DNS IP address is correct
Ensure the App Server Host Name is
correct
Consult your local IT department
No response from Tag
Controller
Ensure access to the MobileView Server
is not blocked by a firewall
Ensure the MobileView Server (TC
service) is running
Wrong root CA Certificate
Verify the
is correct and valid. Consult your local IT
department.
Tag Controller connection
timeout
The Tag Controller may be busy and can't
send a new command. Either perform a
manual BD session or wait about 20
minutes during which the tag will perform 3
retries.
Invalid time setting. Logs are
discarded
Ensure the
-time clock is
configured:
Configure the tag using the Deployment
Manager or perform a manual BD
session with MobileView.
Note: Stored tag logs are discarded if
the
-time clock is not in sync
with Deployment Manager and/or
MobileView.
Failed to obtain IP Address
Ensure the DHCP Server is available
Ensure the DHCP settings are correct
Ensure the DHCP Server is not blocked
by a firewall
If a static-IP address has been used,
ensure it is correct and available
Consult your local IT department