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INTRODUCTION
Dear Customer,
Thank you for purchasing this pressure washer which has
passed through our extensive quality assurance processes.
Every care has been taken to ensure that it reaches you in
perfect condition. However, in the unlikely event that you should
experience a problem, or if you require any assistance please
do not hesitate to contact us;
If you have a problem, call customer service do not
return this pressure washer to the place of purchase.
CUSTOMER SERVICE
Australia: 1300 660 457
New Zealand: 0800 474 876
Operating times: Monday – Friday
8.30am - 5.30 pm
Australian Eastern Standard Time (AEST)
EXPRESS WARRANTY STATEMENT PRESSURE
WASHER GROUP
You are not required to do anything to register your pressure
washer purchase. Please attach the purchase receipt to this
manual and ensure both are kept safe. We hope you enjoy
your new pressure washer, and if you have any problems call
customer service on the above phone numbers. Do not return to
place of purchase.
Smart Marketing Group Pty Ltd (SMG) warrants that this
pressure washer will be free from manufacturing faults or
defects for 12 months from the date of purchase, providing
original purchase receipt is kept and shown when needed and
is subject to the terms and conditions below.
If a warranty fault appears within the warranty period, SMG
reserves the right to replace or repair the product. In the event
that SMG chooses to replace the product, this original warranty
will expire at the original date. If the product includes various
accessories or components, only the defective accessory or
component will be replaced or repaired.
SMG reserves the right to replace defective parts of the
product with parts and components of similar quality, grade and
composition where an identical part or component is not available.
Products presented for repair may be replaced by refurbished
products of the same type rather than being repaired.
Refurbished parts may be used to repair the products.
What is covered.
• Manufacturing fault or defect.
How to claim under this warranty.
• Call customer service, phone number at the top.
• Ensure you have the following: Original purchase receipt,
Model of pressure washer, Serial number of pressure washer.
• Discuss the issue.
• Customer service will advise which authorised service
agent to take the pressure washer to provided the issue is a
warranty one.
• Take pressure washer to authorised service agent for repair.
What is not covered.
• Commercial use of pressure washer.
• Use of pressure washer in a commercial premises.
• Damage caused by incorrect fuel or incorrectly mixed 2
stroke fuel.
• Damage or deterioration due to transport.
• Damage caused by negligence, misuse, abuse or accident
or incorrect voltage and wattage.
• Any corrosion or rusting.
• Damage caused by incorrect set up and start up.
• Replacement parts due to general wear and tear.
• Pressure washers with serial number defacement,
modification or removal.
• Pressure washers which have been serviced by other than
an authorised SMG service agent.
• Pressure washers with no original purchase receipt.
• Pressure washers which have been on sold,
not original purchaser.
• Damage due non-servicing of pressure washer as is
required by this manual.
• Blockages / damage caused by dust, dirt, spiders webs
or insects.
• Damage caused by the incorrect fitting of accessories.
• Damage caused by overloading, overworking
the pressure washer.
• Damage to attached equipment or third party accessories.
• Damage caused by attached equipment or
third party accessories.
CONTACT DETAILS
Smart Marketing Group Pty Ltd
33-35 Lionel Road, Mt. Waverley
Victoria 3149, Australia.
Tel (+613) 9543 7266
Fax (+613) 9543 9839
[email protected]
