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As soon as you have purchased the heater, we recommend that
you check to make sure it is intact and that you read the operating
instructions carefully before using it. The purchase receipt for this
product is to be retained and must be presented if making a claim
under the terms of the Smart Marketing Group (SMG) warranty. Bank
account statements are not acceptable for proof of purchase.
This warranty does not cover heaters intended for hire or use in
commercial applications or in commercial premises. The warranty
will under no circumstances extend to reimbursement or payment of
damages, whether direct, indirect or consequential. The warranty is
void if there is evidence the heaters has been modified or tampered
with in any way or used with unauthorised accessories without our
consent.
SMG declines any responsibility or liability whatsoever arising from
misuse or abuse, negligent handling of the heaters or if the product
has not been installed or failure to comply with the relevant safety,
operating, setting and maintenance instructions (see further in this
manual).
The warranty does not extend to installation or disconnection costs.
Any item sent freight forward/collect for repair will be refused.
Warranty repairs are free of charge, provided the appliance is
delivered to our service department or authorised service agent. The
heater will need to be returned, adequately protected in a box. SMG
will not be responsible for any in-transit loss or damage. Assistance
under the warranty will only be made available if the request is made
to our customer service team on the contact numbers listed below and
proof of purchase is provided.
This is a repair only warranty you will need to take the heater to the
authorised service agent after contacting our customer
service centre.
If the product includes various accessories or components, only the
defective accessory or component will be replaced or repaired.
SMG reserves the right to replace defective parts of the product with
parts and components of similar quality, grade and composition where
an identical part or component is not available.
Products presented for repair may be replaced by refurbished products
of the same type rather than being repaired. Refurbished parts may be
used to repair the products.
Damage caused by third party accessories is not covered
under this warranty.
Damage caused to attached equipment or third party accessories will
not be covered under this warranty.
Rust and corrosion are not covered under this warranty.

If a warranty fault is found the freight cost will be credited to the
owner. If no fault is found the product will be returned and any costs
associated with the service will be charged to the owner.
Blockages caused by spider webs, insects, dirt, accumulated dust are
not covered by warranty. SMG reserves the right to replace or repair
the appliance within the warranty period. Parts found to be defective
due to a manufacturing default will be replaced free of charge.
In the event of SMG choosing to replace the appliance, the warranty
will expire at the original date of purchase. If no warranty fault is
found the owner will be advised and the product will be returned and
any costs associated with the service will be charged to the owner.
Our goods come with guarantees that cannot be excluded under the
Australian Consumer Law. You are entitled to a replacement or refund
for a major failure and for compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality
and the failure does not amount to a major failure. The benefits of
this warranty are in addition to any rights and remedies imposed by
Australian State and Federal legislation that cannot be excluded.
In New Zealand, this SMG warranty is in addition to the conditions
and guarantees which are mandatory as implied by the New Zealand
Consumer Guarantee Act 1993.For service, spare parts or product
information please contact customer service:
Australia: 1300 660 457
New Zealand: 0800 474 876