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INTRODUCTION
Dear Customer,
Thank you for purchasing this heater which has passed through our
extensive quality assurance processes. Every care has been taken
to ensure that it reaches you in perfect condition. However, in the
unlikely event that you should experience a problem, or if you require
any assistance please do not hesitate to contact us;
If you have a problem, call customer service. Do not return
this heater to the place of purchase.
CUSTOMER SERVICE
Australia: 1300 660 457
New Zealand: 0800 474 876
Operating times: Monday – Friday 8.30am - 5.30pm
Australian Eastern Standard Time (AEST)
EXPRESS WARRANTY STATEMENT - HEATER GROUP
You are not required to do anything to register your heater purchase.
Please attach the purchase receipt to this manual and ensure both are
kept safe. We hope you enjoy your new heater, and if you have any
problems call customer service on the above phone numbers. Do not
return to place of purchase.
Smart Marketing Group Pty Ltd (SMG) warrants that this heater will be
free from manufacturing faults or defects for 12 months from the date
of purchase, providing original purchase receipt is kept and shown
when needed and is subject to the terms and conditions below.
If a warranty fault appears within the warranty period, SMG reserves
the right to replace or repair the product. In the event that SMG
chooses to replace the product, this original warranty will expire
at the original date. If the product includes various accessories or
components, only the defective accessory or component will be
replaced or repaired.
SMG reserves the right to replace defective parts of the product with
parts and components of similar quality, grade and composition where
an identical part or component is not available.
Products presented for repair may be replaced by refurbished products
of the same type rather than being repaired. Refurbished parts may be
used to repair the products.
What is covered.
• Manufacturing fault or defect.
How to claim under this warranty.
• Call customer service, phone number at the top.
• Ensure you have the following: Original purchase receipt, Model of
heater.
• Discuss the issue.
• Customer service will advise which authorised service agent to take
the heater to provided the issue is a warranty one.
• Take heater to authorised service agent for repair.
What is not covered.
• Commercial use of heater.
• Use of heater in a commercial premises.
• Damage or deterioration due to transport.
• Damage caused by negligence, misuse, abuse or accident or
incorrect voltage and wattage.
• Any corrosion or rusting.
• Damage caused by incorrect set up and start up.
• Replacement parts due to general wear and tear.
• Heaters which have been serviced by other than an authorised
SMG service agent.
• Heaters with no original purchase receipt.
• Heaters which have been on sold, not original purchaser.
• Damage due to non-servicing of heater as is required
by this manual.
• Blockages / damage caused by dust, dirt, spiders webs or insects.
• Damage to attached equipment or third party accessories.
• Damage caused by attached equipment or third party accessories.
CONTACT DETAILS
Smart Marketing Group Pty Ltd
33-35 Lionel Road, Mt. Waverley
Victoria 3149, Australia.
Tel (+613) 9543 7266
Fax (+613) 9543 9839
[email protected]
