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1. Refrigerator does not operate
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Check if there is a power failure
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Check if power plug is securely plugged into outlet
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Check if fuse is blown or circuit breaker tripped
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Check if control is set to OFF (0) position
2. Refrigerator is cooling excessively
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Temperature control dial is set too high
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If contents containing high amount of moisture is placed directly under the cool air outlets, they
will freeze easily. This does not indicate a malfunction.
3. Refrigerator is not cooling sufficiently
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Contents may be packed to tightly together, which blocks the airflow.
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Something hot may have been recently placed in the unit.
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Door was not closed properly.
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Door gaskets may be damaged.
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Refrigerator may not be well ventilated.
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Possible insufficient clearance between the refrigerator and the walls.
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Temperature control knob not set properly.
4. Defrosting water overflows onto the floor
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Check if drain pipe and drain hose are not clogged.
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Check if the drain pan is housed properly.
5. The refrigerator’s front cabinet heats up
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In order to safeguard against condensation, there is an anti-condensation pipe that heats up the
front cabinet. A warm front cabinet does not indicate a malfunction.
6. Condensation forms on the outside of the cabinets
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Condensation may from on the outside when humidity is high. This is the same result as
condensation formed when chilled water is poured into a glass. It does not indicate a failure.
Simply wipe dry with a soft cloth.
7. Condensation forms on the inside
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Too frequent or too long door openings. In humid conditions, air carries moisture into refrigerator
when door is opened.
8. When you hear a water flowing sound
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This is sound of refrigerant flowing. It is not a malfunction.
9. The cabinet’s side panel heats up
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The side panels will heat up when door is opened frequently, when starting the unit and when unit
operates in high ambient temperature. This results from dissipation of heat and not a malfunction.
10. Vibration or rattling sound
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Refrigerator is not set on an even surface
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Front leveling legs need adjusting
11. The surface of the compressor becomes hot:
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This is normal when unit is operating. Do not touch with bare hands.
12. Frozen food in refrigerator compartment
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The temperature may be set too low.
** If above methods do no resolve your issue, please contact Customer Service team at 800-330-0388.
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