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The mixing result is too
fine or too runny.
Make sure that you've correctly followed all specifica-
tions and that there are no mistakes in the recipe.
Try to mix the food for a shorter period of time or
use the "pulse function" to better control the mixing
process.
Ice is not crushed
sufficiently.
Use smaller chunks of ice (not larger than 2 cm).
Use the “crushed-ice function” for easier operation.
Should your Kaia have any other defects, please contact our customer service. Do not
attempt to repair the appliance yourself.
Customer service
In principle, our products have a legal
warranty duty of 2 years. Further claims
can only be processed in conjunction with
a proof of purchase. Wearing parts exclude
any warranty claims, when usual abrasion
has occurred. The durability is determined
by the respective handling and use of the
products and is thus variable.
For questions concerning handling and
functionality of our products, please
contact our customer-service:
Free hotline for Germany/Austria only:
0800 270 70 27
From other EU countries:
+49 211 749 55 10
(Different costs may apply.)
E-Mail: [email protected]
