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Appendix A:
Troubleshooting
49
| SPRINT
®
PNS System – Clinician Instruction for Use [L0090-MAN-000 Rev F]
Problem
Possible Causes
Actions to be Taken
Pulse Generator
Screen (Remote or
Clinical Programmer)
shows “Wireless
Error”
Hand-Held Remote or Clinician
Programmer out of range
Ensure the component is
within arm’s length of the
Pulse Generator;
Hand-Held Remote: Toggle
lock switch down to retry
connection
Clinician Programmer: Attempt
to re-connect
Bluetooth wireless connection issue
Hand-Held Remote: - Make
sure the Clinical Programmer
has disconnected and is OFF
- Wait for the Hand-Held
Remote to go to sleep and
then try again
Clinician Programmer: Attempt
to re-pair to retry connection
(turn OFF and restart the
Tablet Computer if necessary)
Stimulation sensation
changes
Mounting Pad in different place than
usual
Reposition Mounting Pad
Mounting Pad not sticking to skin well
See troubleshooting section
“Mounting Pad is not adhering
to skin”
MicroLead has moved
If desired response cannot be
obtained by adjusting stimulus
parameters, remove
MicroLead and replace with
new MicroLead
Stimulation is painful Stimulus intensity is too high
Decrease stimulus intensity
MicroLead has moved
Replace MicroLead
Session time
remaining not
decreasing
Stimulation paused or was not turned on
yet
Turn stimulation on; Note that
only therapies with 6hr session
times will display the session
time remaining