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1-800-732-0144
SPORTDOG.COM
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TROUBLESHOOTING
Collar Receiver is not beeping or correcting.
• Check battery to make sure it is installed properly (page 12).
• Check that both lights are lit on the Fence Transmitter. If not, perform the “Short
Loop Test” (page 23).
The Collar Receiver is beeping, but the dog is
not responding to the Stimulation.
• Make sure the Stimulation Level is set at 2 or above.
• Test the Collar Receiver with the Test Light (6B, page 13).
• If the Test Light flashes, check the fit of the Collar Receiver (Step 9, page 16).
• Trim your dog’s hair where the Contact Points touch the neck and/or switch to
the longer Contact Points.
• Increase the Stimulation Level.
• Repeat training steps to reinforce training.
The Collar Receiver has to be held on top of the
Boundary Wire to activate.
• Replace battery.
• Adjust Range Adjuster knob clockwise to increase the distance from the
Boundary Wire that the Collar Receiver activates.
• Adjust the Range Switch to the other setting.
• If using a Double Loop, make sure Boundary Wires are separated 3 to 5 feet.
• If the Collar Receiver still has to be held on top of the Boundary Wire, perform
the “Short Loop Test” (page 23).
The Collar Receiver activates inside the house.
• Turn the Range Adjuster knob counterclockwise to decrease the distance from
the Boundary Wire that the Collar Receiver activates.
• Make sure the Boundary Wire is not running too close to the house. The signal
can transmit through the walls of your house.
• Make sure Boundary Wires are twisted from Boundary to the Fence Transmitter.
I have an inconsistent signal.
• Make sure the Fence Transmitter is at least 3 feet from large metal objects or
appliances.
• Make sure all Boundary Wire turns are gradual.
• Make sure the Boundary Wire is not running parallel to and within 5 feet of
electrical wires, neighboring containment systems, telephone wires, television
or antenna cables, or satellite dishes.
• If a neighboring containment system may be causing an inconsistent signal,
contact the Customer Care Center.
The Power and Loop Indicator Lights are off.
• Check that the Power Adapter is plugged into the Fence Transmitter.
• Try plugging into another electrical outlet.
• Replace the fuses, refer to (Step 4C, page 11).
• If the lights still do not come on, the Fence Transmitter and/or Power Adapter
needs to be replaced. Contact the Customer Care Center.
The Power Light is on, the Loop Indicator Light
is off, and the Fence Transmitter loop alarm is
sounding.
• Make sure both ends of the Boundary Wire are plugged into Boundary Wire
Terminals and that ½ inch of the insulation is stripped so that the copper wire is
exposed.
• Perform the “Short Loop Test” to determine if the Fence Transmitter needs to be
replaced or if the Boundary Wire is broken (page 23).
• If the Fence Transmitter is functioning properly, you have a break in your
Boundary Wire. See the “Locating a Break in the Wire” section in this guide
(page 24).
The fuses blow when they are replaced.
• The Fence Transmitter and/or Power Adapter needs to be replaced. Contact the
Customer Care Center.
ADDITIONAL INfORMATION
• The system should only be used with healthy dogs. Contact your veterinarian if you have concerns about the medical condition of
your dog (medication, pregnant, heart conditions, etc.).
• The SportDOG Brand
®
In-Ground Fence System is for residential use only.
• The Stimulation will get your dog’s attention, but will not cause harm. It is designed to startle, not to punish.
• Test the Collar Receiver every 3 to 6 months. Battery life depends upon how often the Collar Receiver is used.
• Remove the Receiver Collar from your dog when indoors for the comfort of your dog.
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SHORT LOOP TEST
The Short Loop Test is a simple test to determine if each component (Fence Transmitter, Collar Receiver and Boundary Wire) is
functioning properly.
1. Disconnect the Boundary Wire and Ground Wire.
2. Cut approximately 10 feet of unused Boundary Wire and connect it to the Boundary Wire Terminals.
3. Attach the Test Light to the Collar Receiver.
4. Spread the Boundary Wire out into a circle. Set the Range Switch to LOW.
5. Set the Range Adjuster knob to 10 and the Stimulation Level to level 2 or above.
6. If the Loop Indicator Light is not lit, then your Fence Transmitter is not functioning properly. Contact the Customer Care
Center at 1-800-732-0144.
7. If the Loop Indicator Light is lit, disconnect one end of the Boundary Wire from the Boundary Wire Terminal.
8. If the loop alarm does not sound, the Fence Transmitter needs to be replaced. Contact the Customer Care Center.
9. If the loop alarm does sound, plug the Boundary Wire back into the Boundary Wire Terminal.
10. Hold the Collar Receiver next to the 10-foot length of Boundary Wire. The Collar Receiver should beep about one foot
away from the Boundary Wire. The Test Light should then flash as you hold the Collar Receiver closer to the
Boundary Wire.
11. If the Collar Receiver does not beep and the Test Light does not flash, replace the battery in the Collar Receiver. If it still
does not beep and the Test Light does not flash, contact the Customer Care Center.
12. If the Collar Receiver beeps, there may be a complete or partial break in the Boundary Wire. See the “To Locate a
Break in the Boundary Wire” section on the following page.
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