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1. Procedure for repairs
Should you experience any faults or breakdowns on your Spirit equipment, please adhere to
the following procedure to have the fault rectified speedily and professionally.
• Do not return the product to the store.
• Call the Service Centre to log the faulty product (under warranty or out of warranty).
• The operator or technical advisor will try to identify the fault and will book a service.
• The service team will take the faulty product back to the service centre.
• Once the item has been repaired it will be returned to the Consumer’s home on an agreed
date and time.
Note: Should you live in an outlying area, it may be necessary to return the product to the
store nearest to you. Our service operator will advise you of your repair procedure.
2. Cost of repairs
2.1. Under warranty
• Any items still under warranty will be repaired free of charge, as long as it complies with the
terms and conditions of the warranty (refer to “warranties” section of this manual).
• Any items that need to be repaired that are NOT covered in the warranty will be for the
Consumer’s expense. A quote for the repair/replacement of these items will be provided to
the Consumer for approval prior to repairs being conducted.
2.2. Out of warranty
• Any items that need to be repaired once the warranty has expired will be for the Consumer’s
expense, including call-out fees. A quote for the repair/replacement of these items will be
provided to the Consumer for approval prior to repairs being conducted.
SPIRIT REPAIRS PROCEDURE
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