4. Why is the Spedal Webcam Expert software I downloaded in
the App store different from the introduction?
The software in App store is a concise version, which can only implement part
of the functions. If you need to experience the full version of the software on
the MacOS system, please visit
http://spedal.cc
and download the full
functional version of the Mac version of the software in the software
download section of support. You may need to enable apps from any source
in the security and privacy settings of MacOS preferences to use the software
normally.
5. Why is there water ripples or flickering in the images taken
by my camera?
This situation is an accidental situation, because the flashing frequency of the
camera does not match the frequency of the power grid (50 / 60 Hz) in the
user's area. This product has been set up the corresponding flashing
frequency in advance according to the country of sale. This situation mainly
occurs when the user uses the product in other countries or regions, resulting
in a discrepancy in the flashing frequency, or the flashing frequency in the
user's area is different from the mainstream frequency in the country . If this
kind of problem occurs, please take a photo of the silver label on the camera
and contact us. We will determine the flicker frequency based on the informa-
tion on the label and send the software to the user to flash the machine to
solve this problem.
• Network broadband is congested and cannot support 4K resolution
transmission;
• The USB port on the computer is 2.0, which does not support 4K
transmission;
• The video communication application version does not support 4K
resolution;
• The image quality of the video communication application is set to other
resolution options.
3. What is the reason why the image quality cannot reach 4K
when using the camera?
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