WE WILL MAKE IT RIGHT FOR YOU!
Spectrum is committed to provide complete customer satisfaction. Each of our products are manufactured from the best materials available and
each product is stringently monitored throughout the production process through our P.A.C.E. program (Product Assurance to meet Customer
Expectations). Our Customer Service Help Line 1-800-235-1262 is ready to provide immediate attention to any questions, comments or
concerns. We are available to answer your calls Monday through Friday from 7 am to 5 pm CST, excluding observed holidays. In addition your
product comments or concerns are welcome via e-mail at: [email protected].
Warranty Statement
We guarantee all Spectrum products to be free of all defects in materials and workmanship, for the original owner, for a period of ten years. Any
item deemed defective by Spectrum or the original manufacturer, under normal use conditions, will be repaired or replaced at Spectrum’s
discretion. This warranty applies to all products manufactured and distributed by Spectrum except the products
listed below.
Items that have a varying warranty include, but are not limited to, the following:
• Adjustable Crank/Electric Desk Legs (1 yr)
• Flat Panel Desk Gas Cylinders (1 yr)
• Upholstered Soft-Goods (5 yrs)
• Adjustable Height & Stacking Chair Parts – including frames, gas cylinders, wood and plastic parts, and control handles (7 yrs)
• Adjustable Height & Stacking Chair Casters (2 yrs)
• Chair Upholstery & Textiles (2 yrs of normal use of Soft Goods, Adjustable Height, Stacking, Wood and Metal Chairs)
• Chair Upholstery - Graded-In Fabrics and C.O.M (no warranty)
• Height Adjustable Columns and Lifts (1 yr)
• General Use Casters (1 yr)
• Electrical – Electri-Pak, Power Communication Modules, and special order ECA electrical items (1 yr)
• Electrical - Power Strips & Electrical Timers (1 yr)
• Electrical Surge Suppressors (lifetime)
• Electrical - Retractable Power Cords (1 yr)
• Keyboard/Mouse Trays (1 yr)
• Flat Panel Monitor Arm – General Parts (5 yrs)
• Flat Panel Monitor Arm – Gas Cylinders (2 yrs)
• CRT Monitor Arm (1 yr)
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Warranty
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Warranty is void if product is not used for its intended purpose or subjected to an unusual application, multiple-shift use, alteration, accident,
abuse or abnormal wear and tear. Representations of colors on-line and in printed materials are meant to be a close reference to the actual
colors but not an exact match. Slight variations in color and texture of wood stains, powder coating, laminates, fabrics and other materials are
normal in different manufacturing lots; as such these variations are not considered defects.
DESIGNED FOR INDOOR USE ONLY – Unless specifically stated in the product specifications, Spectrum’s products have been designed and
constructed for indoor use only. Moving or using outdoors, or on excessively rough surfaces, may cause damage to the products and will void the
warranty. If an outdoor application is desired please contact us to discuss potential custom design solutions.
The warranty, as stated above, supersedes any previous warranties and is effective as of 9/1/2010
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