Spectra Logic NAStape 100, Руководство пользователя

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Chapter 8. Warranty and Repair
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purchaser. International customers with non-warranty units are responsible for
customs and duties charges coming into the United States as well as charges on
returned products into their own countries.
Out-of-Warranty Turnaround Time
The non-warranty turnaround time is two weeks from receipt of the unit. An expedited
turnaround of 48 hours is available for an additional fee. Spectra Logic reserves the
right to either repair or replace the unit.
QuickSwap Service
The QuickSwap program covers the NAStape for the original return-to-factory period
(three years from the date of shipment) at no cost to the customer. The program
includes:
• Access to a Spectra Logic Technical Support representative any business day (not
including evenings, weekends, or holidays) from 8:00 a.m. to 5:00 p.m. Mountain
Time (MT).
• Upon verification that the product has malfunctioned, the replacement part or unit
will be shipped to the customer.
• The replacement arrives within five to seven business days. The replacement can be
expedited from the Spectra Logic manufacturing line for an additional charge.
Contact your sales or service representative for more information.
• The customer returns the defective part or unit within 10 days of receipt of the
replacement.
This program covers the product for the original return-to-factory period (three years
from the date of shipment) at no cost to the customer.
Advanced Service Options
There are three advanced technical support services available on a contractual basis.
• Advanced Replacement Service
• Next Business Day On-Site Service
• Four-Hour On-Site Service
Please contact Technical Support for the contract pricing for these options.