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17 

Trouble Shooting of IR Series 

 

Solutions to Problems 

 

Problems

 

Phenomenon

 

Presumable Causes

 

Solutions 

Interactive 

whiteboard 

is not 

working. 

No service program 

icon on the right 

bottom of the 

computer.

 

Service program is not 

started up.

 

Start up the service 

program. 

Service program is not 

installed.

 

Install the service 

program. 

Drive icon is red.

 

The whiteboard is not 

connected to the 

computer.

 

Connect the whiteboard 

and computer with the 

USB cable.

 

The self-checking of 

whiteboard is not 

successful and can not 

be connected.

 

Check if there is any 

other objects pressing on 

the surface of the 

whiteboard. Remove if 

any.

 

Drive malfunction.

 

Uninstall the drive and 

reinstall it.

 

Drive icon is green.

 

Inaccurate calibration.

 

Refer to instructions 

above and recalibrate.

 

Some 

calibration 

points can 

not be seen 

during 

calibration. 

No green crossed 

cursor on 

whiteboard.

 

The projector is not 

adjusted correctly so 

that part of the image 

is 

outside the 

whiteboard projection 

area.

 

Adjust the projector.

 

Cannot write 

Mouse pointer can 

move but no writing 

stroke.

 

The s

oftware is not 

under writing mode.

 

Shift to writing mode and 

set mouse status as pen.

 

Mouse pointer can 

The current stroke color 

Change the stroke color 

Содержание Intelligent EMB2 Series

Страница 1: ......

Страница 2: ...Manual of IRB2 Series EMB2 Series Please retain this manual properly for future reference This is the general manual for Interactive Whiteboard and there might be slight differences between the actual product and the descriptions ...

Страница 3: ...F IRB2 SERIES 7 CALIBRATION OF IRB2 SERIES 11 TROUBLE SHOOTING OF IR SERIES 17 CONVENTIONAL SIGNS INSTRUCTION OF EMB2 SERIES 19 SYSTEM REQUIREMENTS OF EMB2 SERIES 21 INSTRUCTION OF EMB2 SERIES 22 HOW TO INSTALL OF EMB2 SERIES 23 EMB2 SERIES CALIBRATION 31 TROUBLE SHOUTING FOR EMB2 SERIES 32 QUESTIONS AND ANSWERS 33 ...

Страница 4: ...ard This product uses the IR annotation technology Make sure the product will not contact with any other hard objects so as to avoid deformation from squeezing If the interactive whiteboard is connected with wire make sure the connection between this device and computer is safe You are recommended to do hidden wiring to avoid pulling and dragging the cables If the interactive whiteboard is connect...

Страница 5: ...3 might damage the device For the instructions of writing software please refer to its user manual and there will be no more instructions in this user manual ...

Страница 6: ...6 or above Hard Disk 1GByte Screen Display Resolution 800 600 1024 768 1280 1024 USB1 1 Port Recommended CPU 2 0GHz 86 Memory 1GB or above Display Card Support 256 or above Hard Disk 2GByte Screen Display Resolution 1024 768 1280 1024 USB2 0 Port Software Running Environment Microsoft Windows XP 2003 Vista 7 8 32bit or 64bit ...

Страница 7: ...iteboard can also be a high precision touching interactive whiteboard User can use fingers or wand as a mouse to click and drag directly on the display panel Touch Recognition The interactive whiteboard can recognize touch of a single finger multi finger double click left click and right click Hot Keys Have hot keys on one side or both sides Smart Pen tray Support smart pen tray User can change pe...

Страница 8: ...6 these lines for better writing effects ...

Страница 9: ...s purchased Please contact the local distributor for mor details How to Install Hardware Whiteboard installation for C series The whiteboards in this series have ultra thin frames To install with traditional blackboards you are recommended to have embedded installation You can contact the local distributor or our company to obtain the engineering drawings for corresponding products Whiteboard Diag...

Страница 10: ...ow Place them on the wall according to the position of the hooks on the back of whiteboard and fix them with expansion bolts 2 Hang the whiteboard onto wall mount brackets and make sure the hooks on whiteboard catch the brackets Shown as follow Interactive Whiteboard Blackboard Sliding Blackboard Blackboard Blackboard Interactive Whiteboard Blackboard ...

Страница 11: ...ion for E series 1 There are 4 pieces of whiteboard wall mount brackets in the accessory box as follow Place them on the wall according to the position of the hooks on the back of whiteboard and fix them with expansion bolts ...

Страница 12: ...th USB port position of USB port will be varied in different models Plug the USB cable into the USB port The USB cable in the accessory box is designed for this whiteboard Normal USB cable might not be compatible to this whiteboard 4 Connect the USB cable to the USB port in the computer 5 Connect the computer and projector You can refer to the projector User Manual for more details How to Install ...

Страница 13: ...l ones so as to calibrate accurately The following situations need a calibration The whiteboard is used for the first time The whiteboard softwares have been reinstalled or updated The position of the whiteboard or projector is changed The computer connected to the whiteboard is changed The computer s resolution ratio or refresh rate is changed Calibration deviation caused by other reasons Steps a...

Страница 14: ...oard and computer should be connected correctly and service program icon is green Step 3 Adjust the projection angle and make sure the projection area is within the whiteboard display area Step 4 Mouse click the whiteboard service program icon at the bottom right of the screen and you can see the following Click Calibration and the whiteboard will be in calibration interface as follow ...

Страница 15: ...sing ESC during calibration can cancel the current calibration operation There are minor differences between the calibration interface of different version softwares The calibration however is very much the same For products with shortcut keys there are shortcut key calibration and you just need to follow the instructions How to Use the Whiteboard of IRB2 Series The whiteboard can be normally used...

Страница 16: ...press the whiteboard with five fingers at the same time and slide then you can have the roaming function You can contact the local distributor for more details Tools and Resources The whiteboard with writing software running can realize more functions You can refer to the writing software user manual for more details Notes When you are roaming with your palm you need to have five fingers pressing ...

Страница 17: ...op priority then blue pen black pen and lastly the red pen When you pick up a pen from the pen tray and write on whiteboard the stroke color is what the slot represents When you pick up several pens from the pen tray the stroke color will be what the slot which has the highest priority represents When pens are picked up from the pen tray you can choose the stroke color from the software tools bar ...

Страница 18: ...marks in the pen tray slot The pen tray slot has built in PCBs Do not put other objects in it Do not expose the pen tray to liquid Clean the dust in the pen tray slot with a dry cloth regularly The pen tray might work abnormally if it is not cleaned for a long time Screen Keys of IRB2 Series Screen keys are called hot keys as well If the whiteboard is set with hot keys and WhiteBoard is not runnin...

Страница 19: ...and can not be connected Check if there is any other objects pressing on the surface of the whiteboard Remove if any Drive malfunction Uninstall the drive and reinstall it Drive icon is green Inaccurate calibration Refer to instructions above and recalibrate Some calibration points can not be seen during calibration No green crossed cursor on whiteboard The projector is not adjusted correctly so t...

Страница 20: ... Exit the softwares which will not be used at present The computer s hardware configuration is too low Contact professional personnel to upgrade the computer hardware The pen tray is not working normally Cannot change the stroke color when picking up or putting down the pen from the pen tray There are other objects or dust in the pen tray slots Remove other objects or clean the dust from the pen t...

Страница 21: ...c shock please don t expose the whiteboard in rain or wet environment Interactive Whiteboard should avoid fire electric shock and direct sunlight Whiteboard s net weight is 23 30kg Please fix the whiteboard on the wall with screws to make it safe When use Interactive Whiteboard together with projector please don t look steadily at the light sent by projector or look at it for a long time especiall...

Страница 22: ...le in hidden place to avoid pulling If connect Whiteboard and computer with USB cable please use the attached USB cable If you would like to buy USB cable by yourself please select the USB cable of resistance lower than 0 5Ω If connect Whiteboard and computer in wireless way the distance between wireless receiver and Interactive Whiteboard is no more than 15 meters And there shouldn t be any barri...

Страница 23: ...ort 256 or above Hard Disk 1G Screen Display Resolution 800 600 1024 768 1280 1024 USB 1 1 port Recommended CPU 2 0GHz 86 Memory 512M or above Display Card Support 256 or above Hard Disk 2G Screen Display Resolution 1024 768 1280 1024 USB2 0 port Software Running Environment Microsoft Windows 2000 XP 2003 Vista 7 8 ...

Страница 24: ... over any computer applications or save notes directly into Software including PPT WORD EXECL AVI MEPG Flash JPEG and etc Interacting In video conferencing both parties can share data and write in real time just like a standard conference room Once integrated with Polycom or other video conferencing systems using Interactive whiteboard can improve video conference results and efficiency The system...

Страница 25: ...g Graphic tools allow users to choose a background input graphics and images Paintbrush pen is pressure sensitive Writing file allows for easy conversion to many other formats such as PDF JPG GIF PNG TIFF BMP etc Simulate mouse operation The Hot Keys can realize functions of Page up Down Create new page Pen width selection Save Clear full screen Restore etc Supports other application software Supp...

Страница 26: ... the wall to make holes for wall mounting parts and hook then fix wall mounting parts and hook by screws Install hook at the lower and install wall mounting parts at the higher Shown as below Notes For 88Inch 100Inch the distance between wall mounting parts is 1210 5mm For 96Inch the distance between wall mounting parts is 1330 5mm Step 2 Install whiteboard on the wall mounting parts and hook Show...

Страница 27: ...s installation step 1 Take off a removable blackboard 2 Make a rectangle hole under the removable blackboard taken off based on whiteboard connection box s position make sure the whiteboard cable can put through 3 Take off connection box on whiteboard put whiteboard on the frame then put whiteboard cable pass through rectangle hole 4 Connect cable and connection box fix connection box on the wall ...

Страница 28: ...26 Install whiteboard pen of EMB2 Series ...

Страница 29: ... replace with new pen tip Notes 1 When you write on the Whiteboard please put the pen tip straight on the Whiteboard writing surface or it will cause bad writing effect 2 Please change the battery termly to make sure the normal use of the Whiteboard pen 3 Please charge the pen only by pen charger provided with whiteboard 4 When the Whiteboard pen is not used for a long time it will change to stand...

Страница 30: ...e battery of eraser Open the battery cover on eraser put in an AAA alkalescent battery according to the anode and cathode the spring side is the cathode to the battery hole and then fasten the battery cover before use the eraser How to use Press active button once to make eraser inter work mode The eraser can simulate as traditional eraser place eraser on the electromagnetic whiteboard surface and...

Страница 31: ...Connection Step 1 Fix whiteboard before installing USB connection software Step 2 Adjust position of projector and whiteboard to make projected image is totally in the writing area of whiteboard Step 3 There is USB port on main control box on the lower right corner Please insert the attached USB cable into the USB port Attached USB cable is special for our whiteboard so can not be replaced by norm...

Страница 32: ...on screen prompt to finish whiteboard software installation step by step If you want to install complete function of whiteboard software please click Full Installation and then follow on screen prompt to finish whiteboard software installation step by step After installation is finished please restart computer to active software Please save files before restart How to uninstall the software ...

Страница 33: ...r the below conditions The first time to use the Whiteboard After reinstall application software and driver When change the position of the Whiteboard When change the computer connected with the Whiteboard After change the resolution and frame rate of the computer The whiteboard adopts the method of 9 points locate The steps are as follows Step 1 Connect all the equipments and run the whiteboard d...

Страница 34: ...十 one by one to finish the Whiteboard calibration Tips Improper calibration will cause whiteboard can not work please do calibration properly again Click the key ESC you will cancel the calibration operation For different model product the calibration interface is a little different but calibration steps are same The short cut calibration is available on the whiteboard that has short cut buttons P...

Страница 35: ...puter by USB cable Something wrong with server program Uninstall server program and install server program again Server icon is green Wrong calibration Please calibrate again Pen battery has bad connection Take off battery and install again Pen battery has not power Replace battery or charge pen The writing pen is damaged Replace pen The calibration points can not appear Can not see green 十 cursor...

Страница 36: ...ou can use water pen to write but can not use permanent pen to write For non erasable surface whiteboard can not use water pen or permanent pen to write In case such things happen please use a little alcohol to erase How to clean the surface of the Whiteboard Please use the dishcloth with a little water to clean the surface of the whiteboard and don t let the water seep into the Whiteboard inside ...

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