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Customer Helpline
01904 727503
www.gardenservicecentre.co.uk
Customer Helpline
01904 727503
www.gardenservicecentre.co.uk
Troubleshooting
General Troubleshooting
CAUTION!
Only perform the steps described within these instructions!
All further inspection, maintenance and repair work must be performed by an authorized service
centre or a similarly qualified specialist if you cannot solve the problem yourself!
Suspected malfunctions, disturbances or damages are often due to causes that the user can fix
them. Therefore check the product using this section. In most cases the problem can be solved
quickly.
Problem
Possible Cause
Solution
1. Product does not
start
1. Not connected to power supply
2. Power connection is loosen
3. House protection fuse activated
4. Defective On/Off switch
5.Worn carbon brushes
6.Defective motor
7.Chain brake trigger saw chain
1. Connect to power supply
2.Connect the power supply and tool
well
3. Check by a specialist electrician
4.Repair by customer service
5. Repair by customer service
6. Repair by customer service
7.Check chain brake trigger .Possibly
release chain brake
2. Inferior cutting
performance
1. Incorrectly mounted saw chain
2.saw chain blunt
3.Chain tension insufficient
1. Mount saw chain correctly
2. Sharpen cutting teeth or place on
new chain
3. Check chain tension
3. Saw runs with
difficulty ,chain
comes off
Chain tension insufficient
Check chain tension
4. Chain becomes
hot, smoke
development during
sawing, discoloration
of the rail
Too little chain oil
1. Check oil level and where
appropriate ,refill with chain oil,
check oil automatic system and ,
where appropriate, clean oil outflow
duct or have repaired by customer
service
2. Contact Service Agent
Maintenance and Repair
Chain sharpening (continued)
Storage and Transportation
Storage
1). Clean the product as described above.
2). Store the product and its accessories in a dark, dry, frost-free, well-ventilated place.
3). Always store the product in a place that is inaccessible to children. The ideal storage
temperature is between 10 and 30°C.
4). We recommend using the original package for storage or covering the product with a suitable
cloth or enclosure to protect it against dust.
Transportation
1). Switch the product off and disconnect it from power supply before transporting it anywhere.
2). Always carry the product on its gripping surfaces.
3). Protect the product from any heavy impact or strong vibrations which may occur during
transportation in vehicles.
4). Secure the product to prevent it from slipping or falling over.
cleaning the guide bar lubricating the sprocket nose
---Regularly inspect the bearing surfaces of the guide bar for damage ,and clean them with a
suitable tool.
If the saw is used intensively it will be necessary to lubricate the return sprocket bearings
regularly(once a week).To do this ,first thoroughly clean the 2mm hole at the tip of the guide bar,
and then press in a small amount of multi-purpose grease.