SOUNDPEATS
4
My phone supports APTX-HD, APTX. Why could I only use APTX, not
APTX-HD?
Air3 pro supports AAC, SBC, APTX and APTX-adaptive Bluetooth Codec,
except APTX-HD, so you can use APTX which supported by both the earbuds
and your phone.
SOUND
Why does the volume of the earbuds reduce after using a period of
time?
It may be caused by the sound hole being blocked by foreign objects. Please
try to remove the silicone ear piece and gently clean off the screen with a little
alcohol to avoid dust or secretions blocking.
What can I do if one earbud is quieter than the the other?
1. Please try to clean the earbuds.
2. Please change other songs or videos. For some songs and videos, the
sound effect is unstable.
3. Please change other devices. You can try this way:
- UNPAIR and delete from your original device
- Pair to a new device and play music
- UNPAIR and delete from this new device
- Pair back with original device
4. Try to reset the earbuds.
Why the other side could not hear me when calling?
1. Please choose to pick up phone calls via the earbuds.
2. Please do not mute the phone calls.
3. Please clean the Mic holes to avoid dust or secretions blocking.
4. Please kindly adjust the volume through the earbuds and devices.
5. If you are using the earbuds with an Android phone, please check the
settings to see if you have allowed both phone audio and media audio to be
transmitted through the earbuds.
6. Please change other devices to have a try.
