SoundField DSF-2
User Guide
Warranty
Page 18
WARRANTY
Limited Liability
SoundField Ltd., herein after known as the manufacturer, guarantees this equipment from defects in material and
workmanship under normal use and service for a period of one year. This guarantee extends to the original purchaser
only and does not apply to fuses or any product or parts subjected to misuse, neglect, accident or abnormal conditions of
operation. The guarantee begins on the date of delivery to the actual purchaser or to his authorised agent or carrier. In
the event of failure of a product covered by this guarantee, the manufacturer or their certified representatives will repair
and calibrate equipment returned prepaid to an authorised service facility within one year of the original purchase and
provided that the guarantors examination discloses to its satisfaction that the product was defective, equipment under
this guarantee will be repaired or replaced without charge. Any fault that has been caused by misuse, neglect, accident,
act of god, war or civil insurrection; alteration or repair by unauthorised personal; operation from an incorrect power
source or abnormal conditions of operation, will not fall under this guarantee. However, an estimate of the cost of the
repair work will be submitted before work is started. The manufacturer shall not be responsible for any loss or damage,
direct or consequential, resulting from machine failure or the inability of the product to perform. The manufacturer shall
not be responsible for any damage or loss during shipment to and from the factory or its designated service facility. This
guarantee is in lieu of all other guarantees, expressed or implied, and of any other liabilities on
the manufacturers part. The manufacturer does not authorise anyone to make any guarantee or assume any liability not
strictly in accordance with the above. The manufacturer reserves the right to make changes or improvement in the
design and construction of this unit without obligation to make such changes or improvements in the purchaser's unit.
Any dispute arising from this warranty shall be subject to the laws of England.
What to do if a fault is found or you need support
In the unlikely event that a fault develops with your product, please contact support as follows:
By email using [email protected]
By telephone on +44 (0)1628 676221
Claim for damage during transit
All products should be thoroughly inspected immediately upon delivery. If there is any damage to the product a claim
should be filed with the carrier immediately. A quotation to repair shipment damage can be obtained from SoundField
Ltd. Final claims and negotiations with the carrier are the responsibility of the customer.
Repair process and how to return your goods
In the first instance you should contact support using the contact details above. In the event that your product needs to
be returned, a unique return number will be provided which should be used for all further correspondence.
Repairs and returned goods are subject to the following conditions:
• No equipment should be returned without the prior consent of SoundField/TSL Professional Products Ltd.
• Shipping/Insurance costs for returned items are the responsibility of the customer.
• All returned goods must be suitably packaged to avoid damage and preferably in the original purpose built
SoundField packaging. If this is not possible, packaging may be available from SoundField.
• In the event of transit damage, you will be advised immediately and the repair of the unit may be subject to
additional costs which will be quoted before repair work commences.
• Warranty repairs will be returned free of charge (subject to the limited liability terms detailed elsewhere in this
document)
• Non - warranty repairs will be inspected and an estimated cost provided before work starts.
• If after initial inspection we find the product is beyond economic repair (BER) you will be notified and charged for
inspection only.
• Non-warranty repairs will be subject to additional return shipping costs.
Application support or help
SoundField Ltd will be happy to answer any applications questions to enhance your use of this equipment. Please
contact support using the details provided above.
