SoundBrick
®
550N
11/2007
19
TROUBLESHOOTING
If you have trouble installing or operating the SoundBrick 550N, refer to the table
below to help find a solution. If you are unable to solve the problem yourself, contact
your dealer for further assistance.
Problem or
Indication
Possible cause and solution
No MOH message
Unit may be playing night message through phone line.
Can’t play MOH and night message at the same time.
If remote-load feature is currently accessed, MOH
message is halted until call disconnects.
Adjust output level knob.
Check volume or level control on phone system.
No night message
Make sure night message is loaded.
Check phone line connection.
Turn night answer on (switch 9).
Doesn’t answer
phone (night)
Check phone line connection—must be line that receives
calls first.
Turn night answer on (switch 9 or trigger).
Change answer rings to lower number (switches 5+6).
Tape load error
(play + load lights
flash together)
Tape is worn out or not prepared to guidelines – obtain
another tape from your messaging provider.
Power interruption occurred during loading.
Possible interference from strong electromagnetic field
(i.e. computer monitor or fluorescent lights) – relocate
unit away from source of interference.
Tape drawer won’t
open
If the drawer doesn’t open when you press the eject
button, press eject again.
Tape stuck in deck
or deck is “eating”
tapes
Never eject tape during download. Follow proper tape
load procedure.
To remove stuck tape
: Turn power off, wait 10
seconds, turn power on. Wait for deck to disengage play
head before ejecting.
No power-main
power light is off
Check the power switch (should be on).
Check power pack for correct DC output voltage &
current.
Check power outlet to make sure it is not controlled by a
switch.
