10.6 TERMS
1.
For the product to be eligible for the warranty, the product commissioning date must have been previously registered
by the reseller with Soucy International Inc.;
2.
Only claims made by an agent authorized by Soucy International Inc. during the coverage period will be considered
for warranty purposes;
3.
The Claim Form of Soucy Track must be duly completed and handed in with a proof of purchase for the Soucy Track
System;
4.
Claims must be made within a reasonable time after repairs and no later than thirty (30) days after the warranty
expired, otherwise claims will be automatically rejected;
5.
Defective parts must be kept by the authorized agent of Soucy Track for a six (6) month period after the claim
submission;
NOTICE
SHARP AND PRECISE PICTURES CLEARLY SHOWING THE SITUATION AND THE
PROBLEM AT HAND CAN BE REQUIRED.
MOREOVER, SOUCY INTERNATIONAL INC. RETAINS THE RIGHT TO DEMAND THAT ANY
DEFECTIVE PART BE RETURNED.
6.
Any repair done by an authorized agent of Soucy Track will be subject to a reimbursement of labour costs under the
following conditions:
a.
Labour time allowed for repairs will be based on a time formula established by Soucy International inc.;
b.
Labour time will be reimbursed at the current hourly rate of the authorized agent of Soucy Track and subject to
the approval of Soucy International;
c.
Cost of part(s) will be reimbursed at the distributor or dealer price plus 15% in order to cover shipping and
handling charges;
d.
No additional shipping costs, other than those mentioned in ITEM 6(c), will be reimbursed for shipping of part(s).
RESOURCES
When one or more parts have defects that are covered by the warranty, please contact Customer Service at Soucy
International Inc. to get any assistance you may require in order for your claim to be processed properly.
Soucy International inc.
5450 Saint-Roch Street
Drummondville (Québec) J2B 6W3
CANADA
Phone: 1-877-474-6665
Fax : 819 474-9423
E-mail :
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