Using the apps
What you can do with "Sony | Headphones Connect" app
Installing "Sony | Headphones Connect" app
Important information
Troubleshooting
What can I do to solve a problem?
Power/Charging
The headset cannot be recognized by a computer.
Sound
There is a difference in volume between the left and right sides, insufficient low-frequency sound.
The noise canceling effect is not sufficient.
Bluetooth
One-touch connection (NFC) does not work.
Unable to make a Bluetooth connection.
The Bluetooth wireless communication range is short, or the sound skips.
The headset does not operate properly.
Cannot hear a person on a call.
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