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Getting help
81
There are picture gaps and sound gaps when importing video images
Gaps may occur based on the effect settings in
Smart Capture Premium
.
The MOTION EYE does not show any images
Check that other software such as
Smart Capture Premium
does not use the MOTION EYE.
Depending on monitor mode, color palette and other causes, the video memory is running out and the
camera image is not displayed. Reduce the color palette or monitor resolution.
Start the camera setting utility and select
Default
.
If the above countermeasures do not work, restart the computer.
About sound
My speakers are not producing sound
The built-in speakers may be turned off. Press
<Fn>+<F3>
to turn on the speakers.
The speaker volume may be turned to the minimum. Press
<Fn>+<F4>
, and then press
or
to increase
the volume.
If your computer is powered by battery, check that the battery is inserted properly and that it is charged.
If you are using an application that has its own volume control, check that the volume is turned up.
Check the volume controls in Windows
®
.
If you use external speakers, check that the speakers are properly connected and the volume is turned
up. If the speakers have a mute button, make sure it is off. If batteries power the speakers, check that
the batteries are inserted properly and that they are charged.
If you have connected an audio cable to the headphone connector, disconnect the cable.
