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16
GB
Additional
Information
Troubleshooting
If you experience any of the following difficulties while
using the system, use this troubleshooting guide to help
you remedy the problem. Should any problem persist,
consult your nearest Sony dealer.
The power is not turned on.
,
Check that the AC power cord is connected
securely.
There’s no sound or only a very low-level sound
is heard.
,
Check that the speakers and components are
connected correctly and securely (page 5).
,
Make sure that you’ve selected the correct
component on the system (page 9).
,
Press MUTING if “MUTING ON” is displayed on
the display window.
,
The protective device on the system has been
activated because of a short circuit. Turn off the
system, eliminate the short-circuit problem and
turn on the power again.
,
The connecting cord is damaged. Replace it with a
new one.
The left and right sounds are unbalanced or
reversed.
,
Check that the speakers and components are
connected correctly and securely (page 5).
,
Adjust the volume level of each speaker (page 10).
Severe hum or noise is heard.
,
Check that the speakers and components are
connected correctly and securely (page 5).
,
Check that the connecting cords are away from a
transformer or motor, and at least 3 meters (10 feet)
away from a TV or fluorescent light.
,
Move the TV away from the audio components.
,
The plugs and jacks are dirty. Wipe them with a
cloth slightly moistened with alcohol.
,
Clean the disc.
The sound loses stereo effect when you play a
VIDEO CD or a CD.
,
Check that the speakers and components are
connected correctly and securely (page 5).
The surround effect is difficult to hear when you
are playing a Dolby Digital sound track.
,
Make sure a proper sound field function is selected
(page 11).
,
Check the speaker connections and settings (page
5, 7).
,
Depending on the DVD, the output signal may not
be the entire 5.1 channel but monaural or stereo
even if the sound track is recorded in Dolby Digital
format.
The sound comes from the center speaker only.
,
Depending on the disc, the sound may come from
the center speaker only.
No sound is heard from the center speaker.
,
Make sure a proper sound field function is selected
(page 11).
,
Select a sound field containing the word “cinema”
or “virtual” (page 11).
,
Adjust the speaker volume (page 9).
No sound or only a very low-level sound is heard
from the rear speakers.
,
Make sure a proper sound field function is selected
(page 11).
,
Select a sound field containing the word “cinema”
or “virtual” (page 11).
,
Adjust the speaker volume (page 9).
Bass sound cannot be changed by operating the
BASS CONTROL knobs.
,
Some discs do not include the sound of the
frequency that can be changed by the bass control.
The remote does not function.
,
Remove any obstacles between the remote and the
system.
,
Use the remote near the system.
,
Point the remote at the remote sensor on the
system.
,
Replace all the batteries in the remote with new
ones if they are weak.
The system does not operate properly.
,
Static electricity, etc., may affect the system’s
operation.
Disconnect the AC power cord (mains lead) once,
then connect it again.
Troubleshooting
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