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Training Your Puppy Unit  

 

Page 21 

 

Section 7: Frequently Asked Questions (FAQ) 

 

How does the FIU-900 unit read my fingerprint? 

 
The Puppy® device offers robust fingerprint imaging technology based on a technique known as 
capacitance, which digitally reads the fingerprint without leaving ink residue on your finger. 
Capacitance sensors cannot be fooled by paper copies and do not require cleaning. 
 

How do I use the PKI functions of the FIU-900 Puppy device? 

 
The FIU-900 unit features built-in advanced PKI encryption and digital signature functions, but 
currently these functions are not explicitly available for users within SecureSuite® XS 
Workstation.  If you need to access the PKI functions for particular applications, or plan to use 
the FIU-900 with a dedicated PKI architecture, contact Sony; Sony will be producing an 
appropriate software utility in the near future. 
 

Do I need to clean the device? 

 
No, the Puppy unit does not require regular cleaning.  However, if you notice debris (dust, etc.) 
collecting in the corners of the sensor area, you can clean the sensor with a dry tissue or cloth. 
 

Why does my computer freeze or crash when I plug in the Puppy unit? 

 
Be sure that you are connecting the Memory Stick™ media adapter directly to your PC’s USB 
port.   
 

When do I insert the FIU-900 unit during installation? 

 
You may plug in the device when prompted during the installation process of the SecureSuite XS 
Workstation software or after installation.  Do not plug the device in before the prompt, as it may 
cause your installation to fail. 
 

I plugged the FIU-900 in before the installation, but Windows® could not find the drivers, 
and now SecureSuite can’t find the FIU-900.  What do I do? 

 
Follow these steps: 
 

1.  Remove the FIU-900 unit and reboot your PC. 
2. Go to 

Start Menu

, 

Settings

, 

Control Panel

, 

Add/Remove Programs

. 

3. Find 

SecureSuite

 in the list of programs and click 

Change

. 

4. Select 

Modify

 from the list of options.  Click 

Next

. 

5.  In the Custom Installation dialog box, find 

Authentication Methods

 and be sure to 

check all the boxes for the FIU-900 method.  Select 

This feature will be installed on 

local hard drive

.  Click 

Next

, and then click 

Install

. 

6. Click 

Finish

 and let the computer reboot. 

Содержание Puppy FIU-900

Страница 1: ......

Страница 2: ...Page 2 Training Your Puppy Unit Training Your Puppy Unit A Guide to Installing and Using Your Sony FIU 900 Fingerprint Identity Token with I O Software s SecureSuite XS Workstation Software ...

Страница 3: ...ir respective owners This product may have a possibility of less than 0 1 according to our measurements of granting access to persons other than those who have registered their fingerprints In no event shall our corporation or our representatives be liable for any incidental consequential or special loss arising from granting an access to persons from other than those who have registered their fin...

Страница 4: ...e XS Workstation shows you how to easily logon to your PC replace your passwords and control access to your PC and applications Section 5 Uninstalling the Puppy Device and SecureSuite XS Workstation Software describes how to remove the software and hardware from your PC Section 6 Release Notes covers specific limitations or issues imposed by the Puppy device and associated software Section 7 Frequ...

Страница 5: ...g element or scratched and a faster verification speed The FIU 900 was designed specifically for use with the new MSAC US20 Memory Stick USB reader writer or MSAC US70 Memory Stick USB reader writer mouse both shown at left and will not work with other Memory Stick slots such as those on Sony VAIO PCs or Clie PDAs The fingerprint sensor is the silver gold square on one end of the unit The Puppy de...

Страница 6: ...er to the right or the left or place it upside down use the finger guide on the adapter to judge correct finger placement Move or slide the cover up first and then place your finger flat and comfortably resting entirely on the sensor surface so that it touches the metal plate around the sensor itself Your finger should fit within the finger guide on the adapter See the images on this page for refe...

Страница 7: ...ectly read the ridges and valleys of your fingerprint 6 If you typically have very moist skin or tend to perspire a lot the Puppy unit may have difficulty reading your finger Try rubbing your finger on your slacks or sleeve and then place your finger on the unit ...

Страница 8: ... the target system If you are able to access the Internet or a network you have a network client This can be verified by viewing the properties of any available connection in Network Neighborhood or My Network Places by right clicking the connection icon and selecting Properties You should see Client for Microsoft Networks or something similar Before installing SecureSuite XS Workstation close all...

Страница 9: ...are installing this product on Windows XP you may encounter warnings during the installation of the SCAPI software as well as the FIU 900 hardware see dialog boxes to the right simply click Continue Anyway when you see these dialogs 6 Restart your computer when prompted Note that it may take several minutes at this first restart for the software to finish the installation process Your screen may l...

Страница 10: ...l as many fingerprints as they wish However other users on the PC will need to use a password only logon When you are setting up a new user you must enter a password for the user even if the user will not use the password method as Windows interprets this user account as not requiring security If you are working with an existing user you will probably already have a password and will not need to e...

Страница 11: ...Start with Step 2 If you are not an administrator you will see a dialog box containing a My SecureSuite Settings tab You can click on this button or from the Start menu select Programs SecureSuite and click My SecureSuite Settings or right click SecureSuite icon on the system tray and click MySecureSuiteSettings Go to Step 3 If you are running a Windows XP Home Edition system you will be prompted ...

Страница 12: ...rofessional system select Properties from the Action menu For Windows XP Home systems select Properties from the User menu 3 If you are a SecureSuite XS Workstation system administrator type your username and password when the SecureSuite Authentication dialog appears If you re not the administrator simply enter your username and password The Properties dialog appears ...

Страница 13: ...ber in parentheses should match the serial number on the bottom of your unit Click OK 6 When the Fingerprint Enrollment Wizard appears click Next Select a fingerprint to enroll by clicking its image with your mouse and click Next 7 Scan your fingerprint four times the default number The first three times enroll your fingerprint and the fourth verifies that the fingerprints sufficiently match for l...

Страница 14: ...n Methods tab of this user s Properties dialog This icon specifies the relationship between this user s authentication devices Right click this icon to choose one of the two following relationships Select AND to require the user to authenticate with all enrolled methods of verification Select OR to allow the user to choose any one method of verification each time they authenticate If you choose AN...

Страница 15: ...ng select the method and use the green method priority arrows on the right side of the Authentication Methods tab of the Properties dialog to move the desired method to the top of the list This does not force the user to use this authentication method or prevent them from using other methods 12 Click OK when finished ...

Страница 16: ...th your fingerprint This application also can lock your computer after a set amount of time or during the screensaver Just be sure to set your screensaver to Password protected SecureSession for Applications Stores passwords and other text based information for Windows applications and enters them when required After entering the text click on the SecureSession for Applications system tray icon ci...

Страница 17: ... is uninstalled and you will lose your encrypted files and folders More details on this can be found in Chapter 10 of the SecureSuite XS Workstation Guide on the enclosed CD SecureLaunch Prevents unauthorized users from running Windows applications Lock applications that don t typically have security associated with them From the Start menu select Programs SecureSuite and click SecureSuite System ...

Страница 18: ...anel and double click the Add Remove Programs icon 3 Select SecureSuite XS Workstation from the list of installed programs 4 Windows 2000 Click the Change Remove button Windows XP Click the Remove button 5 Windows 2000 Select the Remove option from the installation options provided Click Next and Finish until prompted to restart your computer Windows XP Click Yes when asked if you would like to un...

Страница 19: ...ed Click Next and Finish until prompted to restart your computer Windows XP Click Yes when asked if you would like to uninstall SecureSuite XS Workstation 11 Restart your computer when prompted 12 If you are not using any other software applications with the FIU 900 unit you may proceed with steps 13 18 If you will still be using the Puppy device for another application stop here 13 Click Start fr...

Страница 20: ...from hibernation or standby mode the FIU 900 Puppy unit might not be recognized If this occurs please click Cancel or OK and unplug the device Wait a few seconds plug the Puppy unit back in wait five seconds and then try the process again If the device is still not recognized authenticate with an alternate method i e password if available or restart the computer ...

Страница 21: ...ollecting in the corners of the sensor area you can clean the sensor with a dry tissue or cloth Why does my computer freeze or crash when I plug in the Puppy unit Be sure that you are connecting the Memory Stick media adapter directly to your PC s USB port When do I insert the FIU 900 unit during installation You may plug in the device when prompted during the installation process of the SecureSui...

Страница 22: ...the adapter and the PC s USB port that your fingerprint is correctly placed on the device see Section 1 if your finger is too dry to touch your finger to your forehead or the side of your nose and then place your finger on the unit The oils will help the sensor to correctly read the ridges and valleys of your fingerprint if your finger is too moist to rub your finger on your slacks or sleeve and t...

Страница 23: ...strator will need to reset it You can change this default setting by accessing the SecureSuite System Settings dialog box I have successfully enrolled my username and password for a website with SecureSession for Internet Explorer but when I come back to the website it s not prompting me to use my fingerprint What s wrong Sometimes depending on your configuration the prompt to use SecureSession wi...

Страница 24: ...ged in What do I do After recovery from hibernation or standby mode the FIU 900 Puppy unit might not be recognized If this occurs please click Cancel or OK and unplug the device Wait a few seconds plug the Puppy unit back in wait five seconds and then try the process again If the device is still not recognized authenticate with an alternate method i e password if available or restart the computer ...

Страница 25: ...XS Workstation software need more information on other Sony products or have specific questions relating to your installation please contact Sony via the information provided below Technical Support 866 347 7669 toll free in the US Information Software Updates www sony com puppy Information 866 530 2963 toll free in the US ...

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