phone
800-400-1447
hours
7 days a week, 24 hours a day
CompuServe® Interactive (CompuServe Interactive, Inc.)
Web site
http://www.compuserve.com/
phone
800-848-8990
hours
M-F, 8 AM - 1 AM ET, S-S 10 AM - 10 PM ET
Dr. Solomon's® Anti-Virus (Dr. Solomon's Software Inc.)
Web site
http://www.drsolomon.com/
phone
888-377-6566
hours
7 days a week, 24 hours a day
EarthLink Sprint TotalAccess (EarthLink Network, Inc.)
Web site
http://help.earthlink.net/techsupport/
phone
800-395-8410
hours
7 days a week, 24 hours a day
Easy Internet Access (Encompass, Inc.)
Web site
http://www.encmpss.com/
phone
800-927-3000
hours
7 days a week, 24 hours a day
Windows 98 Operating System, Works, Money, Internet Explorer (Microsoft Corporation)
Web site
http://www.microsoft.com/support/
hours
7 days a week, 24 hours a day
Netscape Communicator® (Netscape Communications Corporation)
Web site
http://www.netscape.com/
hours
7 days a week, 24 hours a day
Prodigy Internet (Prodigy Communications Corporation)
Web site
http://www.prodigy.com/
phone
800-PRODIGY
hours
7 AM - 3 AM ET
Quicken® Basic (Intuit Inc.)
Web site
http://www.intuit.com/support
phone
900-555-4688
hours
7 days a week, 24 hours a day
SurfMonkey (MediaLive, Inc.)
Web site
http://www.surfmonkey.com/support/Sub_support.html
phone
408-556-2060
hours
9AM-10PM PT everyday
WinFax® Basic Edition (Symantec Corporation)
Web site
http://www.symantec.com/techsupp/
phone
800-798-0850
fax
800-554-4403 in North America
541-984-2490 outside North America
Troubleshooting
This section describes how to solve common problems you may encounter when using your computer.
Many problems have simple solutions, so try these suggestions before you call Sony Customer Support.
My computer does not start
Check that the computer is plugged into a power source and that it is turned on. Check that the
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