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Getting help
94
My microphone does not work
If you are using an external microphone, check that the microphone is plugged into the microphone
connector correctly.
About the modem
My internal modem does not work
Check that the phone line is plugged into your computer.
Check that the phone line is working. You can check the line by plugging in an ordinary phone and
listening for a dial tone.
Check that the phone number the program is dialing, is correct.
In the
Phone and Modem Options
dialog box (
Control Panel / Phone and Modem Options
), check
that your modem is listed on the
Modems
tab, and that the location information is correct on the
Dialing Rules
tab.
Eacht time you use your modem while travelling, make sure that the country of the active location
defined in the Phone and Modem Options dialog box matches the country you are dialing from.
My modem cannot establish a connection
The modem dialing mode may be incompatible with your telephone line.
My modem connection is slow
Many factors influence modem connection speed, including telephone line noise or compatibility with
telephone equipment (such as fax machines or other modems). If you think your modem is not connecting
properly to other PC-based modems, fax machines, or your Internet Service Provider, check the following:
Have your phone company check that your phone line is free from any line noise.
