Sony PCG-652L Скачать руководство пользователя | Manualshive

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Troubleshooting

This section describes how to solve some basic problems you may
encounter when using your computer. For more troubleshooting topics
refer to the online VAIO® Computer User Guide. Many problems have
simple solutions, so refer to these sources before you contact Sony
Computing Support (http://www.sony.com/pcsupport).

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Troubleshooting Your Computer

❑

Troubleshooting the LCD Screen

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Troubleshooting the Mouse and Touch Pad

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Troubleshooting the Docking Station

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Support Options

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Program Support Information

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Содержание PCG-652L

Страница 1: ...VAIO Computer Quick Start PCG R505 Series ...

Страница 2: ......

Страница 3: ...g the Docking Station 27 Getting Started 31 Turning On Your Computer 32 Using the Touch Pad 35 Registering Your Computer 36 Locating Your VAIO Computer User Guide 37 Setting Up A Dial Up Connection 39 Turning Off Your Computer 41 Expanding Your Computing Power 43 Upgrading Memory 44 Locating Preinstalled Programs 44 Using the Recovery CDs 45 Application and System Recovery CDs 46 Using Your Recove...

Страница 4: ...nd Connections 52 Cleaning Your Computer 53 Handling the LCD Screen 53 Troubleshooting 55 Troubleshooting Your Computer 56 Troubleshooting the LCD Screen 60 Troubleshooting the Mouse and Touch Pad 60 Troubleshooting the Docking Station 62 Support Options 63 Program Support Information 64 Index 67 ...

Страница 5: ...nsed by third parties Use of such software is subject to the terms and conditions of license agreements enclosed with this product Some of the software may not be transported or used outside the United States Software specifications are subject to change without notice and may not necessarily be identical to current retail versions Updates and additions to software may require an additional charge...

Страница 6: ...connection may not communicate with each other Please refer to the documentation that came with your compatible i LINK device for information on operating conditions and proper connection Before connecting compatible i LINK PC peripherals to your system such as a CD RW or hard disk drive confirm their operating system compatibility and required operating conditions All other trademarks are tradema...

Страница 7: ...r prévenir tout risque d incendie ou d électrocution garder cet appareil à l abri de la pluie et de l humidité Pour prévenir tout risque d électrocution ne pas ouvrir le châssis de cet appareil et ne confier son entretien qu à une personne qualifiée Ne jamais effectuer l installation de fil modem ou téléphone durant un orage électrique Ne jamais effectuer l installation d une prise téléphonique da...

Страница 8: ...ference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause Pour changer la pile de rechange veuillez contacter votre centre de service Sony le plus près Avertissement L utilisation d instruments optiques avec ce produit augmente les risques pour les yeux Puisque le faisceau l...

Страница 9: ...ses the USOC RJ 11 telephone jack The REN is used to determine the quantity of devices which may be connected to the telephone line Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of the RENs should not exceed five 5 0 To be certain of the number of devices that may be connected to the line as determined b...

Страница 10: ...torisée seulement aux conditions suivantes 1 il ne doit pas produire de brouillage et 2 l utilisateur du dispositif doit être prêt à accepter tout brouillage radioélectrique reçu même si ce brouillage est susceptible de compromettre le fonctionnement du dispositif Pour empêcher que cet appareil cause du brouillage au service faisant l objet d une licence il doit être utilisé à l interieur et devra...

Страница 11: ...ironment by returning your used rechargeable batteries to the collection and recycling location nearest you For more information regarding recycling of rechargeable batteries call toll free 1 800 822 8837 or visit http www rbrc org Caution Do not handle damaged or leaking Lithium Ion batteries RECYCLAGEDES ACCUMULATEU RS AUX IONS DE LITHIUM Les accumulateurs aux ions de lithium sont recyclables Vo...

Страница 12: ...y be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate NOTICE The Ringer Equivalency Number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface The terminat...

Страница 13: ...lignes téléphoniques et des canalisations d eau métalliques s il y en a sont raccordés ensemble Cette précaution est particulièrement importante dans les régions rurales Avertissement L utilisateur ne doit pas tenter de faire ces raccordements lui même il doit avoir recours à un service d inspection des installations électriques ou à un électricien selon le cas AVIS L indice d équivalence de la so...

Страница 14: ...Length 784 nm CD 662 nm DVD The use of optical instruments with this product will increase eye hazard As the laser beam used in this product is harmful to the eyes do not attempt to disassemble the drive cabinet Refer servicing to qualified personnel only Visible and invisible laser radiation when open Avoid direct exposure to beam ...

Страница 15: ...ny has combined leading edge technology in audio video computing and communications to provide you with state of the art personal computing Unpacking Your Computer Applying Ergonomics Locating Controls and Ports Connecting the Docking Station Disconnecting the Docking Station ...

Страница 16: ...ontains information on unpacking and setting up your computer for immediate use VAIO Computer Specifications Windows XP An online file that details the hardware specifications and lists the installed software programs on your computer See Locating Your VAIO Computer User Guide on page 37 for more information VAIO Computer Specifications Windows 2000 A printed sheet that details your computer s har...

Страница 17: ...individual software programs and device drivers if they become corrupted or are erased System Recovery CD s Enables you to restore the operating system and software that shipped with your computer if they become corrupted or are erased This CD restores your computer to its original factory settings so user data and programs installed since you started using your computer will be lost To use these ...

Страница 18: ...he chair so your feet are flat on the floor A footrest may make you more comfortable Sit in a relaxed upright posture and avoid slouching forward or leaning far backward Viewing angle of the computer s display Use the display s tilting feature to find the best viewing angle Also try adjusting the brightness setting of the display Following these suggestions can reduce eye strain and muscle fatigue...

Страница 19: ...buttons 3 Caps lock indicator 11 Power indicator 4 Scroll lock indicator 12 Battery indicator 5 LCD screen 13 Memory Stick media indicator 6 Speakers 14 Docking station indicator 7 Power button 15 Wireless LAN indicator Wireless LAN capabilities are available on selected models 8 Keyboard 16 Wireless LAN switch WIRELESS LAN OFF ON 4 5 6 ...

Страница 20: ...VAIO Computer Quick Start 20 Back 1 Battery port Left 1 DC IN port 4 Memory Stick media slot 2 USB port 5 PC Card slot 3 Air vent 1 2 3 4 5 ...

Страница 21: ...8 Modem jack Only connect 10BASE T and 100BASE TX cables to the Ethernet port Do not connect any other type of network cable or any telephone line Connecting cables other than those listed above may result in an electric current overload and could cause a malfunction excessive heat or fire in the port To connect the unit to the network contact your network administrator ...

Страница 22: ...VAIO Computer Quick Start 22 Removing Rubber Tab Gently pull the rubber tab away from the computer to find the Ethernet port and modem jack Rubber tab ...

Страница 23: ...Applying Ergonomics 23 Bottom 1 Docking station connector 5 Air vent 2 UNLOCK LOCK switch 6 Reset switch 3 UNLOCK switch 7 Ventilation fan 4 Air vent ...

Страница 24: ...comes with a PCGA DSM51 docking station The Sony docking station includes a floppy disk drive an optical drive and additional ports Back Panel 1 USB ports 5 Ethernet Network port 10BASE T 100BASE TX 2 VGA monitor port 6 i LINK IEEE 1394 S400 port 3 Serial port 7 Printer port 4 DC IN port ...

Страница 25: ... Docking Station Controls and Ports 25 Left 1 Left lever 3 Floppy disk drive 2 Air vent 4 i LINK network switch Right 1 Docking station connector 4 DC IN indicator 2 Optical drive 5 Right lever 3 UNDOCK switch ...

Страница 26: ...nect the docking station while the computer is on 3 Plug one end of the AC adapter cable into the DC IN port on the docking station and plug the other end into an AC outlet The Power indicator turns on 4 Insert the two grooves on the front of the computer into the two corresponding latches protruding from the front of the docking station 5 Push the two rear corners of the computer onto the docking...

Страница 27: ...y result in data loss or a computer malfunction To disconnect the docking station when the computer is off 1 Disconnect all peripheral attached devices from the computer and the docking station 2 Remove all objects placed on top of the computer 3 Pull the two release levers on the rear corners of the docking station to release the computer from the docking station Securing the Docking Station When...

Страница 28: ...docking station when the computer is on There are two ways to disconnect the docking station when the computer is turned on Using the Start menu Windows XP Using the UNDOCK switch Disconnecting the Docking Station Removing the Docking Station Release levers on rear corners of docking station Pull Release levers on the rear corners of the docking station ...

Страница 29: ...tor to turn off before undocking the computer 3 See To disconnect the docking station when the computer is off on page 27 and follow steps 3 and 4 If you switch user accounts using Fast User Switching the UNDOCK switch function on the docking station will be interrupted Instead follow the instructions to disconnect the docking station from the Start menu Docking Indicator Docking station indicator...

Страница 30: ...NDOCK switch forward The Undock Complete window appears 2 Wait for the docking station indicator to turn off before undocking the computer 3 See To disconnect the docking station when the computer is off on page 27 and follow steps 3 and 4 UNDOCK Switch UNDOCK switch ...

Страница 31: ...of Sony s many support options You ll also learn how to locate your online VAIO Computer User Guide which contains step by step instructions for operating your computer Turning On Your Computer Using the Touch Pad Registering Your Computer Locating Your VAIO Computer User Guide Setting Up A Dial Up Connection ...

Страница 32: ...puter in your online VAIO Computer User Guide for more information about using batteries See also Locating Your VAIO Computer User Guide on page 37 To charge your battery 1 Switch the UNLOCK LOCK switch on the bottom of the computer to the UNLOCK position 2 Align the grooves and tabs on the battery with the tabs and notches on the back of the computer and slide the battery toward the computer unti...

Страница 33: ...The battery indicator shows the battery status The indicator blinks as the battery charges See Powering Your Computer in your online VAIO Computer User Guide for more information To connect the AC adapter 1 Plug the cable attached to the AC adapter into the DC IN port on your computer or docking station Inserting a Battery Connecting the AC adapter to the Computer Battery Grooves AC adapter DC IN ...

Страница 34: ...le holding the bottom of the computer firmly 4 Press the power button until the green power indicator lights up 5 If necessary adjust the brightness controls for the LCD display as follows Use only the supplied AC adapter with your computer Opening the Computer Turning on the Computer If you hold down the power button the computer turns off Release lever Power button Power indicator ...

Страница 35: ...e Touch Pad The keyboard contains a pointing device called a touch pad You can point to select drag and scroll objects on the screen using the built in touch pad Describing touch pad actions Touch pad Action Description Point Slide one finger on the touch pad to place the pointer on an item or object Click Press the left button once Double click Press the left button twice Touch pad Left button Ri...

Страница 36: ...plays a shortcut menu of context sensitive choices Drag Slide one finger while pressing the left button Scroll Move your finger along the right edge of the touch pad to scroll vertically Move your finger along the bottom to scroll horizontally The scroll function is available only with programs that support a touch pad scroll feature You are prompted to register your computer the first time you tu...

Страница 37: ...e user guide Windows XP 1 Click Start on the Windows taskbar and then click Help and Support The Help and Support Center window appears displaying information about your Microsoft Windows operating system 2 Click VAIO User Guide in the Pick a Help topic column A second Help and Support Center window appears which offers detailed information about your computer Turning on the Computer VAIO User Gui...

Страница 38: ...bar point to VAIO Help Center and click Documentation The VAIO User Guide appears VAIO User Guide Window 1 User guide table of contents List of computer help topics 2 Electronic Flyer List of updates and supplemental information 3 VAIO Computer Specifications List of specifications and software ...

Страница 39: ...ount To set up a dial up connection Microsoft Windows XP operating system 1 Connect a telephone cable to your computer See To connect a telephone cable in the Internet and Network Connections chapter of your online VAIO Computer User Guide 2 Click Start point to All Programs Accessories Communications and then click New Connection Wizard The New Connection Wizard appears VAIO User Guide 1 User gui...

Страница 40: ...VAIO Computer Quick Start 40 3 Click Next 4 If it is not already selected click Connect to the Internet 5 Click Next 6 Follow the on screen instructions New Connection Wizard ...

Страница 41: ... 2 Follow the on screen instructions to finish setting up your Internet connection Turning Off Your Computer Using the power button to turn off your computer may result in loss of data Follow the steps below to properly turn off your computer and avoid losing data To turn off your computer 1 Close or end all operations Close all programs Remove the PC Cards Disconnect USB devices 2 Click Start on ...

Страница 42: ... computer then restart the computer Windows XP Press the key combination Ctrl Alt Delete The Windows Task Manager dialog box appears Select Restart from the Shut Down menu Windows 2000 Press the key combination Ctrl Alt Delete The Windows Security screen appears Select Restart from the Shut Down menu Respond to any prompts warning you to save documents During a period of inactivity you can conserv...

Страница 43: ...3 Expanding Your Computing Power This section helps you get started upgrading computer memory and locating information about preinstalled software programs Upgrading Memory Locating Preinstalled Programs ...

Страница 44: ...ed Programs Your computer comes with a variety of preinstalled audio video programs The following is a list of preinstalled programs descriptions and information VAIO Computer User Guide The Preinstalled Programs chapter of your online VAIO Computer User Guide contains a list of programs descriptions and support information See Locating Your VAIO Computer User Guide on page 37 for more information...

Страница 45: ...45 Using the Recovery CDs Application and System Recovery CDs Using Your Recovery CDs ...

Страница 46: ...programs installed since you started using your computer will be lost Using Your Recovery CDs The following sections describe how to use the Application Recovery and System Recovery utilities Using the Application Recovery CD s Using the System Recovery CD s Using the Application Recovery CD s The Application Recovery CD s utility enables you to reinstall individual software programs device driver...

Страница 47: ... desktop 2 Insert Application Recovery CD No 1 into your computer s optical drive 3 Click Start on the Windows taskbar and right click My Computer 4 Click Properties The System Properties dialog box appears 5 Click the Hardware tab and click Device Manager 6 Right click the unknown device or the device that requires the driver installation and click Update Driver from the shortcut menu 7 In the Ha...

Страница 48: ... computer by clicking Start and then Turn off computer 17 Wait 30 seconds and turn on your computer If you have any questions about using the Application Recovery CD s visit http www sony com pcsupport or contact Sony Customer Support at 1 888 4 SONY PC Using the System Recovery CD s The System Recovery CD s enables you to format your hard disk and restores all original software programs Your comp...

Страница 49: ...software programs are restored on this drive only Change Partition Size All partitions custom installations and changes are removed from the hard drive You can set the partition sizes for both the Drive C and Drive D The original preinstalled operating system and software programs are restored Recovery to Original Factory Defaults All data and partitions are removed from the hard drive All origina...

Страница 50: ...r again to select Yes 6 Make sure Exit Save Changes is selected and then press Enter The Setup Confirmation window appears again 7 Make sure Yes is selected and press Enter The computer restarts from the Recovery CD After recovering your system using the System Recovery CD s you may be prompted to insert your Application Recovery CD s after restarting the Windows operating system Insert the Applic...

Страница 51: ...51 Caring for Your Computer This section provides information on how to safely use your Sony computer Storing Your Computer Using Cables and Connections Cleaning Your Computer Handling the LCD Screen ...

Страница 52: ...ches 20 cm behind the back panel of the computer If the computer is brought directly from a cold location to a warm one moisture may condense inside your computer In this case allow at least one hour before turning on your computer If any problems occur unplug your computer and contact your Sony Service Center The computer uses high frequency radio signals and may interfere with radio or TV recept...

Страница 53: ...s this can damage the screen Use a soft dry cloth to wipe the LCD screen Always disconnect the power cord before cleaning the computer Handling the LCD Screen Do not leave the LCD facing the sun as it can damage the LCD Be careful when using the computer near a window Do not scratch the LCD or exert pressure on it This could cause a malfunction Using the computer in low temperature conditions may ...

Страница 54: ...VAIO Computer Quick Start 54 ...

Страница 55: ...er to the online VAIO Computer User Guide Many problems have simple solutions so refer to these sources before you contact Sony Computing Support http www sony com pcsupport Troubleshooting Your Computer Troubleshooting the LCD Screen Troubleshooting the Mouse and Touch Pad Troubleshooting the Docking Station Support Options Program Support Information ...

Страница 56: ...t controls are adjusted correctly See the manual that came with your display for details Remove the battery from the computer unplug the power cord and plug it in again Turn on the power If the power control button does not function remove the AC adapter and battery Wait one minute and then reattach them before pressing the power button Condensation may cause the computer to malfunction If this oc...

Страница 57: ...ive make sure there is no disk in the floppy disk drive non bootable If a non bootable floppy disk is in the drive proceed as follows 1 Turn off the computer and remove the floppy disk 2 Restart the computer and confirm that the Windows operating system starts properly If Windows still does not start follow these steps to initialize the BIOS 1 Remove any floppy disk from the floppy disk drive 2 Tu...

Страница 58: ... taskbar select Turn Off Computer and then click Turn Off Windows 2000 Click Start on the Windows taskbar and select Shut Down When the Shut Down Windows window appears make sure Shut down is selected and click OK If your computer does not turn off press Ctrl Alt Delete simultaneously Windows XP When the Windows Task Manager dialog box appears click Turn Off from the Shut Down menu Windows 2000 Wh...

Страница 59: ...he computer does not restart 1 Windows XP Press Ctrl Alt Delete simultaneously The Windows Task Manager window appears Windows 2000 Press Ctrl Alt Delete simultaneously The Windows Security dialog box appears 2 Windows XP Press Alt to highlight the menu bar and press the Right Arrow key to select Shut Down Windows 2000 Press the Right Arrow key to select Shut Down 3 Press Enter 4 Press R to select...

Страница 60: ...the Mouse and Touch Pad Why doesn t the mouse work properly If you are using a Sony USB mouse make sure the mouse is securely plugged into the USB port If you are using an external mouse make sure the mouse is securely plugged into the mouse connector If you are still experiencing problems use your supplied Application Recovery CD to reinstall the mouse drivers See Using the Application Recovery C...

Страница 61: ...low these steps 1 Right click the Touchpad icon on the right side of the Windows taskbar 2 Select Mouse Properties and press Enter The Mouse Properties dialog box appears 3 Make sure the Buttons tab is open and press the Up Arrow and Down Arrow keys to change the button assignments 4 Press the Tab key to select the Default button and press Enter The button preferences automatically update to the o...

Страница 62: ...an four seconds to turn off the computer If the pointer does not move while playing a disc press Ctrl Alt Delete simultaneously to stop playback and restart the computer If you are still experiencing problems make sure another mouse was not installed You may need to use your supplied Application Recovery CD s to reinstall the touch pad or mouse drivers See Using the Application Recovery CD s on pa...

Страница 63: ...per clip into this hole to eject a disc Support Options If you have questions about your computer or the preinstalled programs refer to the following sources for answers in the sequence listed below 1 VAIO Computer User Guide The online VAIO Computer User Guide and the printed VAIO Computer Quick Start provide information on how to maximize your computer capabilities and solve common problems 2 So...

Страница 64: ... runs scheduled protections of your programs network settings and other important software settings When your software is protected you can use VAIO Support Agent to repair software problems by restoring your software to any of the previously protected states 5 Sony Computing Support This service provides instant access to information on commonly encountered problems Enter a description of your pr...

Страница 65: ...y Web site http www antivirus com pc cillin support telephone 949 387 7800 900 820 83241 1 Support from 949 387 7800 is free of charge but subject to delays Support from 900 820 8324 is fee based but offers immediate response hours M F 8 A M 5 P M Pacific time Web site http www intuit com support telephone 900 555 4932 800 644 31931 1 Support from 900 555 4932 is fee based Support from 800 644 319...

Страница 66: ...ony com pcsupport Web site http www sony com pcsupport telephone 888 4 SONY PC 888 476 6972 1 1 Support from 1 888 4 SONY PC is free of charge for 90 days after the original date of purchase hours 7 days a week 24 hours a day Web site http www sony com pcsupport telephone 888 4SONYPC 888 476 6972 1 1 Support from 1 888 4 SONY PC is free of charge for 90 days after the original date of purchase hou...

Страница 67: ...fications online 38 storage 52 troubleshooting 56 turning off 41 turning on 32 unpacking 16 updates 38 39 connecting dial up 39 docking station 26 network 24 port replicator 24 Serial port 24 controls 19 brightness 34 D DC IN port 20 DC OUT port 21 dial up connection 39 docking station connecting 26 disconnecting 27 indicator 19 E Electronic Flyer 38 39 Energy Star 5 Ethernet removing protective t...

Страница 68: ...ting 60 M maintanence 53 manual 37 Memory Stick media indicator 19 slot 20 microphone jack 21 modem laws governing 10 modem jack 21 monitor VGA port 21 mouse troubleshooting 60 N network connector 24 port replicator 24 network connector 21 num lock 19 O online support 63 online user guide 37 output devices 9 P PC Card slot 20 phone laws governing 10 port replicator connecting 24 network 24 ports b...

Страница 69: ...computer 32 startup problems 42 support Sony 55 System Recovery CD 48 T technical support 55 telephone line jack 21 touch pad 19 troubleshooting 60 touchpad using 35 troubleshooting 56 LCD screen 60 mouse and touch pad 60 startup 42 turning off computer 41 turning on computer 32 TV interference 9 U UNLOCK LOCK switch 23 unpacking the computer 16 updates 38 39 USB port 20 21 user guide 37 V VGA mon...

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Страница 72: ...http www sony com vaio Printed in USA 2002 Sony Electronics Inc 4 668 131 01 ...

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