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Help Guide

MDR-EX31BN

Top

Troubleshooting

Possible causes of symptoms

Getting Started

BLUETOOTH

One-touch

connection (NFC)

Music

Phone calls

Multi point

connection

Troubleshooting

Important

information

Contents list

Phone calls

The caller’s voice cannot be heard.

Check that both the headset and the BLUETOOTH smartphone

or mobile phone are turned on.

Check the connection between the headset and the

BLUETOOTH smartphone or mobile phone. Use the smartphone

or mobile phone and make a BLUETOOTH connection (HFP or

HSP) again.

Check that output of the BLUETOOTH smartphone or mobile

phone is set for the headset.

Check that the volume of the headset is not set too low.

Turn up the volume on the BLUETOOTH smartphone or mobile

phone if necessary.

If you are listening to music using the headset, stop playback,

press the

POWER button and talk.

Low sound from the caller

Turn up the volume of the headset.

Turn up the volume on the BLUETOOTH smartphone or mobile

phone if necessary.

Содержание MDR-EX31BN

Страница 1: ...LUETOOTH One touch connection NFC Music Phone calls Multi point connection Troubleshooting Important information Contents list MDR EX31BN Use this manual if you encounter any problems or have any questions 2013 Sony Corporation 1 ...

Страница 2: ...on NFC Music Phone calls Multi point connection Troubleshooting Important information Contents list Getting Started Before First Use Before first use Features and location of parts Features Location and function of parts Power Charging the headset 2013 Sony Corporation 2 ...

Страница 3: ...s technology What you can do with BLUETOOTH function Steps to BLUETOOTH function BLUETOOTH connection Pairing and connecting with an Android smartphone Connecting with a paired Android smartphone Pairing and connecting with an iPhone Connecting with a paired iPhone Pairing and connecting with other BLUETOOTH devices Connecting with a paired BLUETOOTH device Indications of BLUETOOTH function 2013 S...

Страница 4: ...nformation Contents list One touch connection NFC One touch connection NFC Compatible smartphones Preparation on the smartphone About NFC Easy Connect App One touch connection Connecting with a smartphone by one touch functions Disconnecting the smartphone by one touch functions Switching the device by one touch functions 2013 Sony Corporation 4 ...

Страница 5: ...one calls Multi point connection Troubleshooting Important information Contents list Music Listening to music Listening to music Selecting the sound quality mode of music playback Using the noise canceling Using the AI noise canceling Controlling the audio device 2013 Sony Corporation 5 ...

Страница 6: ...ETOOTH One touch connection NFC Music Phone calls Multi point connection Troubleshooting Important information Contents list Phone calls Phone calls Making a call Receiving a call Controlling the smartphone or mobile phone 2013 Sony Corporation 6 ...

Страница 7: ...ction Troubleshooting Important information Contents list Multi point connection Multi point connection Connecting the headset with a music player and a smartphone mobile phone Connecting the headset with 2 Android smartphones Connecting the headset with an Android smartphone and an iPhone 2013 Sony Corporation 7 ...

Страница 8: ...tion Troubleshooting Important information Contents list Troubleshooting To deal with a trouble What can I do to solve a problem Possible causes of symptoms Table of contents for symptoms and possible causes Power and charging BLUETOOTH connection One touch connection NFC Music Phone calls 2013 Sony Corporation 8 ...

Страница 9: ...g Started BLUETOOTH One touch connection NFC Music Phone calls Multi point connection Troubleshooting Important information Contents list Important information Important information License and trademark notice 2013 Sony Corporation 9 ...

Страница 10: ...e headset BLUETOOTH BLUETOOTH What is BLUETOOTH wireless technology What you can do with BLUETOOTH function Steps to BLUETOOTH function BLUETOOTH connection Pairing and connecting with an Android smartphone Connecting with a paired Android smartphone Pairing and connecting with an iPhone Connecting with a paired iPhone Pairing and connecting with other BLUETOOTH devices Connecting with a paired BL...

Страница 11: ...celing Using the AI noise canceling Controlling the audio device Phone calls Phone calls Making a call Receiving a call Controlling the smartphone or mobile phone Multi point connection Multi point connection Connecting the headset with a music player and a smartphone mobile phone Connecting the headset with 2 Android smartphones Connecting the headset with an Android smartphone and an iPhone Trou...

Страница 12: ...causes Power and charging BLUETOOTH connection One touch connection NFC Music Phone calls Important information Important information License and trademark notice 2013 Sony Corporation 12 ...

Страница 13: ... printed manuals supplied Quick Start Guide and Reference Guide Quick Start Guide This covers initial settings and basic operations Reference Guide This includes information about using your wireless stereo headset safely and specifications of your wireless stereo headset For information about the customer support Web site access http www sony net About battery charging See Charging the headset on...

Страница 14: ... signal delivers outstanding noise canceling performance Automatic AI Artificial Intelligence Noise Canceling function Automatic selection of the optimal noise canceling mode based on intelligent analysis of environmental ambient noise Enjoy music from BLUETOOTH Stereo enabled music players and mobile phones Embedded microphone enables hands free conversation from BLUETOOTH enabled mobile phone AA...

Страница 15: ...list Location and function of parts Functions of buttons indicators and other parts on your wireless stereo headset are explained here Stereo mini jack Indicator Lights up in red or blue to indicate the power or communication status of the headset POWER play pause button Controls various call and playback functions Microphone Micro USB port Details Connect a computer to this port with the supplied...

Страница 16: ...ing object such as a pin to reset the headset Strap hole Clip N mark Details buttons Controls various functions when listening to music VOL volume buttons The button has a tactile dot Noise canceling switch You can set the noise canceling function Details or the AI noise canceling function Details Charging the headset 2013 Sony Corporation 16 ...

Страница 17: ...ystems and USB port Operating Systems when using Windows Windows 8 Windows 8 Pro Windows 7 Home Basic Home Premium Professional Ultimate Windows Vista Service Pack 2 or later Home Basic Home Premium Business Ultimate Windows XP Service Pack 3 or later Home Edition Professional Media Center Edition 2004 Media Center Edition 2005 when using Macintosh Mac OS X version 10 3 or later Charging the heads...

Страница 18: ...rn off although charging is not complete Check for the following causes Ambient temperature exceeds the range of 5 C 35 C 41 F 95 F There is a problem with the battery In this case charge again within the above mentioned temperature range If the problem persists consult your nearest Sony dealer Notes If the headset is not used for a long time the battery may be quickly depleted however after a few...

Страница 19: ...to 9 0 hours 10 5 hours Music Playback time aptX up to 6 0 hours 7 0 hours Communication time up to 6 5 hours 7 5 hours Standby time up to 30 hours 100 hours Time stated above may vary depending on ambient temperature or conditions of use Checking the remaining battery When you turn on the headset by pressing the POWER button the indicator red flashes You can check the remaining battery by the num...

Страница 20: ...le you can use such a device in a bag or pocket BLUETOOTH standard is an international standard supported by thousands of companies all over the world and employed by various companies worldwide Communication System and Compatible BLUETOOTH Profiles of the headset Profile is standardization of the function for each BLUETOOTH device specification The headset supports the following BLUETOOTH version...

Страница 21: ... Due to the characteristic of BLUETOOTH wireless technology the sound played on the headset is slightly delayed from the sound played on the BLUETOOTH device during talking on the telephone or listening to the music Do not use the BLUETOOTH function on an airplane The radio waves may cause malfunction of the airplane and result in hazardous accidents What you can do with BLUETOOTH function 2013 So...

Страница 22: ...less technology You can enjoy music wirelessly from a smartphone mobile phone or music player Also you can make or receive a call by operating the headset Listening to music You can enjoy music wirelessly from a smartphone mobile phone or music player Details Talking on the phone You can make and receive a call with your hands free while leaving your smartphone or mobile phone in your bag or pocke...

Страница 23: ...with a device by one touch using the NFC function Details Paring the headset with a BLUETOOTH device by operating the BLUETOOTH device Details In the case of the one touch connection you can perform steps 1 and 2 below by a one touch operation 1 Register pair a BLUETOOTH device smartphone mobile phone etc and the headset with each other 2 Use the BLUETOOTH device to make a BLUETOOTH connection 3 L...

Страница 24: ...e the BLUETOOTH function the BLUETOOTH device to be connected requires the same profile as that of the headset Even if the device has the same profile functions may vary depending on the specifications Due to the characteristic of BLUETOOTH wireless technology the sound played on the headset is slightly delayed from the sound played on the BLUETOOTH device during talking on the telephone or listen...

Страница 25: ...ce the smartphone within 1 meter 3 feet of the headset 1 Enter pairing mode on the headset Press and hold the POWER button for more than 7 seconds Make sure that the indicator flashes blue and red alternately after you release the button Note If pairing is not established within about 5 minutes pairing mode will be cancelled and the headset will turn off In this case start over from step 1 2 Selec...

Страница 26: ...e For details refer to the manual supplied with your smartphone The headset and the smartphone are paired each other and connected If they are not connected see step 2 of Connecting with a paired Android smartphone Tip To delete all pairing information see What can I do to solve a problem Note Once BLUETOOTH devices are paired there is no need for pairing again except in the following cases Pairin...

Страница 27: ...have been paired the device whose latest connection time is the oldest among the 8 paired devices is replaced by the new one When recognition of the headset by the device to be connected is deleted The headset is initialized Details All pairing information is deleted Connecting with a paired Android smartphone 2013 Sony Corporation 27 ...

Страница 28: ...r about 2 seconds Make sure that the indicator blue flashes after you release the button If the smartphone was connected with the headset the last time an HFP HSP connection is made when you turn on both devices To make an A2DP connection music playback press the POWER button again Check the connecting status on the smartphone If not connected proceed to step 2 2 Make the BLUETOOTH connection from...

Страница 29: ...Pairing and connecting with an iPhone 2013 Sony Corporation 29 ...

Страница 30: ...ection When pairing the headset with an iPhone place the iPhone within 1 meter 3 feet of the headset 1 Enter pairing mode on the headset Press and hold the POWER button for more than 7 seconds Make sure that the indicator flashes blue and red alternately after you release the button Note If pairing is not established within about 5 minutes pairing mode will be cancelled and the headset will turn o...

Страница 31: ...an example For details refer to the manual supplied with your iPhone The headset and the iPhone are paired each other and connected If they are not connected see step 2 of Connecting with a paired iPhone Tip To delete all pairing information see What can I do to solve a problem Note Once BLUETOOTH devices are paired there is no need for pairing again except in the following cases Pairing informati...

Страница 32: ...vices have been paired the device whose latest connection time is the oldest among the 8 paired devices is replaced by the new one When recognition of the headset by the device to be connected is deleted The headset is initialized Details All pairing information is deleted Connecting with a paired iPhone 2013 Sony Corporation 32 ...

Страница 33: ...n for about 2 seconds Make sure that the indicator blue flashes after you release the button If the iPhone was connected with the headset the last time an HFP HSP connection is made when you turn on both devices To make an A2DP connection music playback press the POWER button again Check the connecting status on the iPhone If not connected proceed to step 2 2 Make the BLUETOOTH connection from the...

Страница 34: ...Pairing and connecting with other BLUETOOTH devices 2013 Sony Corporation 34 ...

Страница 35: ...set Press and hold the POWER button for more than 7 seconds Make sure that the indicator flashes blue and red alternately after you release the button Note If pairing is not established within about 5 minutes pairing mode will be cancelled and the headset will turn off In this case start over from step 1 2 Perform the pairing procedure on the BLUETOOTH device to search for this headset MDR EX31BN ...

Страница 36: ...eadset and the BLUETOOTH device to pairing mode At this time if passkey is set besides 0000 on the BLUETOOTH device pairing cannot be done with the headset Once BLUETOOTH devices are paired there is no need for pairing again except in the following cases Pairing information is deleted after repair etc The headset is paired with 9 or more devices The headset can be paired with up to 8 devices if a ...

Страница 37: ...at the indicator blue flashes after you release the button If the BLUETOOTH device was connected with the headset the last time an HFP HSP connection is made when you turn on both devices To make an A2DP connection music playback press the POWER button again Check the connecting status on the BLUETOOTH device If not connected proceed to step 2 2 Make the BLUETOOTH connection from the BLUETOOTH dev...

Страница 38: ... flashes in red or blue to indicate the BLUETOOTH connection status Status Flashing pattern blue red Pairing mode Connectable Connecting Connected HFP HSP or A2DP Connected HFP HSP and A2DP Playing music or During a call Connected HFP HSP or A2DP Playing music or During a call Connected HFP HSP and A2DP Incoming call When the remaining battery power becomes low the indicator turns from blue to red...

Страница 39: ...ss communication between various devices such as mobile phones and IC tags Thanks to the NFC function data communication can be achieved easily just by touching the relevant symbol or designated location on NFC compatible devices By using the NFC function the headset is turned on automatically and then paired and connected with a BLUETOOTH device Compatible smartphones Smartphones with the NFC fun...

Страница 40: ...lable in some countries and or regions By the two dimensional code Use a two dimensional code reader app Tip If your smartphone has an NFC function such as that of Android 4 1 or later you may not need to install NFC Easy Connect to connect the headset with your smartphone by one touch In that case you do not need to perform step 1 above The operation and specifications may be different from the d...

Страница 41: ...g Important information Contents list About NFC Easy Connect App NFC Easy Connect is Sony s original app for Android Phone available at Google Play Store To find out more about the functions search for NFC Easy Connect and download the free app The App may not be available in some countries and or regions Connecting with a smartphone by one touch functions 2013 Sony Corporation 41 ...

Страница 42: ... on automatically and then proceeds to pairing and BLUETOOTH connection 1 Unlock the screen of the smartphone If you installed the NFC Easy Connect App in the smartphone start the NFC Easy Connect App 2 Touch the headset with the smartphone Touch the smartphone on the N marked part of the headset Refer to the manual of the smartphone for the designated location to be touched on the smartphone Foll...

Страница 43: ...he headset with it 1 Unlock the screen of the smartphone If you installed the NFC Easy Connect App in the smartphone start the NFC Easy Connect App 2 Touch the headset with the smartphone Touch the smartphone on the N marked part of the headset Note Even if you disconnect the headset from the smartphone the headset is not turned off To turn off the headset press and hold the POWER button for about...

Страница 44: ...ch an NFC compatible smartphone on the headset the headset is connected with the smartphone that touched on the headset most recently If you touch the smartphone that is connected with the headset on another NFC compatible BLUETOOTH headset or BLUETOOTH speaker the smartphone is disconnected from the headset and connected with the BLUETOOTH device touched Note Unlock the screen of the smartphone b...

Страница 45: ...ontent wirelessly AVRCP Audio Video Remote Control Profile enables you to enjoy basic remote control operation play stop etc of a BLUETOOTH device The headset supports SCMS T content protection You can enjoy music etc from a device such as a mobile phone or portable TV that supports SCMS T content protection The operation may vary depending on the BLUETOOTH device Refer to the manual supplied with...

Страница 46: ...d hold the POWER button for about 2 seconds The indicator blue goes off and the headset turns off Tip When you finish playing music the BLUETOOTH connection may terminate automatically depending on the BLUETOOTH device Changing the earbuds If the earbuds do not fit your ears correctly the sound effect will not be optimal To enjoy better sound quality change the earbuds to another size or adjust th...

Страница 47: ...ted topic Pairing and connecting with an Android smartphone Pairing and connecting with an iPhone Pairing and connecting with other BLUETOOTH devices Selecting the sound quality mode of music playback 2013 Sony Corporation 47 ...

Страница 48: ...ach mode When the sound quality mode is switched the headset indicates the remaining battery capacity by flashing the indicator in red first and then in blue to indicate the sound quality mode You can check the current sound quality mode by the number of flashes of the indicator blue Mode Sound quality Number of flashes blue Priority on sound quality SBC high quality AAC or aptX selected automatic...

Страница 49: ...ndard mode turn it on while holding the VOL button down The Priority on stable connection mode is selected From the Priority on sound quality mode turn on the headset while holding the VOL button down Turn off the headset once then turn it on while holding the VOL button down again Notes The playback time may become shorter depending on the sound quality and the conditions under which you are usin...

Страница 50: ...se canceling effect may vary depending on how you wear the headset The noise canceling function works for noise in the low frequency band primarily Although noise is reduced it is not canceled completely When you use the headset in a train or a car noise may occur depending on street conditions Mobile phones may cause interference and noise Should this occur locate the headset further away from th...

Страница 51: ...headset set the noise canceling switch to OFF Using the AI noise canceling 2013 Sony Corporation 51 ...

Страница 52: ... come from the headphones The headset starts analyzing ambient sound components about 3 seconds During analysis sound volume from the headphones is lowered and the indicator blinks When analysis is completed the most effective noise canceling mode is set automatically and sound volume from the headphones returns to the normal Noise canceling mode types NC Mode A Reduces noise containing a large am...

Страница 53: ...he noise canceling mode returns to NC Mode B when the noise canceling switch is set to OFF then to NC again the headset is turned off then turned on again Controlling the audio device 2013 Sony Corporation 53 ...

Страница 54: ... by the buttons on the headset The functions available may vary depending on the BLUETOOTH device Refer to the manual supplied with your BLUETOOTH device To play pause Press the POWER button To adjust the volume Press the VOL button To skip to the next previous song Press the button To fast forward fast reverse Press and hold the button Note If the communication condition is poor the BLUETOOTH dev...

Страница 55: ...r mobile phone 2 Use the buttons on your smartphone or mobile phone when making a call If no dial tone is heard via the headset switch the call device to the headset using your smartphone or mobile phone With an HFP connection you can do this by pressing the POWER button on the headset for about 2 seconds Refer to the manual supplied with your smartphone or mobile phone for the details of the oper...

Страница 56: ...POWER button on the headset for about 2 seconds The indicator blue goes off and the headset turns off Related topic Pairing and connecting with an Android smartphone Pairing and connecting with an iPhone Pairing and connecting with other BLUETOOTH devices Receiving a call 2013 Sony Corporation 56 ...

Страница 57: ...llowing ways depending on your smartphone or mobile phone ring tone set on the headset ring tone set on the smartphone or mobile phone ring tone set on the smartphone or mobile phone only for a BLUETOOTH connection Notes If you received a call using your smartphone or mobile phone some smartphones or mobile phones may have handset use priority In the case of the HFP connection talk on the headset ...

Страница 58: ...he music the volume of a call does not change To end a call Press the POWER button on the headset After use 1 Disconnect the BLUETOOTH connection using the smartphone or mobile phone 2 Press and hold the POWER button on the headset for about 2 seconds The indicator blue goes off and the headset turns off Controlling the smartphone or mobile phone 2013 Sony Corporation 58 ...

Страница 59: ... with your smartphone or mobile phone Supported profile HFP Status POWER button Outgoing call Press once to cancel outgoing call Press for about 2 seconds to change call device between the headset and the smartphone or mobile phone Incoming call Press once to answer call Press for about 2 seconds to reject call During call Press once to finish call Press for about 2 seconds to change call device b...

Страница 60: ... 2013 Sony Corporation 60 ...

Страница 61: ...LUETOOTH smartphone or mobile phone Note If you have previously connected this BLUETOOTH device an HFP or HSP connection is made automatically when you turn on the headset At the same time an A2DP connection may also be made automatically If this happens disconnect the headset from the smartphone or mobile phone once using the phone then connect the devices again by repeating the process from step...

Страница 62: ...connect the call Press the POWER button on the headset to switch back to music playback Related topic Pairing and connecting with an Android smartphone Pairing and connecting with an iPhone Pairing and connecting with other BLUETOOTH devices Connecting with a smartphone by one touch functions Connecting the headset with 2 Android smartphones 2013 Sony Corporation 62 ...

Страница 63: ...th 2 smartphones separately one for listening to music and the other for making phone calls change the settings of the smartphones so that only one of the functions is connected for each smartphone 1 Pair the headset with both smartphones respectively 2 Use one of the smartphones to establish a BLUETOOTH connection with the headset 3 On the smartphone connected to the headset uncheck either Phone ...

Страница 64: ...n do this by pressing the POWER button on the headset for about 2 seconds To receive a call When an incoming call arrives the music playback pauses and a ring tone is heard via the headset Press the POWER button on the headset and talk using the microphone To end a call press the POWER button on the headset to switch back to music playback Note When no ring tone is heard even if an incoming call a...

Страница 65: ... 2013 Sony Corporation 65 ...

Страница 66: ...one and an iPhone separately for listening to music and making phone calls change the settings on the Android smartphone so that only one of the functions is connected Connect the Android smartphone first and then connect the iPhone You cannot set the iPhone to connect one function only 1 Pair the headset with both smartphones respectively 2 Use the Android smartphone to establish a BLUETOOTH conn...

Страница 67: ...dset for about 2 seconds To receive a call When an incoming call arrives the music playback pauses and a ring tone is heard via the headset Press the POWER button on the headset and talk using the microphone To end a call press the POWER button on the headset to switch back to music playback Note When no ring tone is heard even if an incoming call arrives stop music playback When ringing press the...

Страница 68: ...resolve some issues by charging the battery 3 Press the RESET button of the headset 4 Initialize the headset This operation resets volume setting etc and deletes all pairing information 5 Look up information on the issue on the customer support Web site http www sony net 6 If the approaches listed above fail to resolve the issue consult your nearest Sony dealer Initializing the headset 1 Press and...

Страница 69: ...nection Troubleshooting Important information Contents list Table of contents for symptoms and possible causes The following topics show possible causes and remedies for symptoms See an appropriate topic according to your problem Power and charging BLUETOOTH connection One touch connection NFC Music Phone calls Power and charging 2013 Sony Corporation 69 ...

Страница 70: ...s connected to the headset and the computer firmly Check that the computer is turned on Check that the computer is not in standby sleep or hibernation mode Charging time is too long Check that the headset and the computer are directly connected not via a USB hub The headset cannot be recognized by a computer The micro USB cable is not connected properly to the USB port of the computer Connect the ...

Страница 71: ...on after pairing is complete The headset or the BLUETOOTH device is in sleep mode The BLUETOOTH connection is terminated Make the BLUETOOTH connection again Distorted sound Make sure that the headset is not receiving interference from a wireless LAN other 2 4 GHz wireless device or microwave oven The correspondence distance is short Sound skips If a device that generates electromagnetic radiation ...

Страница 72: ... hold the POWER button for about 2 seconds to turn off the headset Press and hold the POWER button for about 15 seconds The indicator blue flashes 4 times and the headset is reset to the default setting All pairing information is deleted One touch connection NFC 2013 Sony Corporation 72 ...

Страница 73: ...the smartphone does not vibrate start the app on the smartphone and move the designated location of the smartphone close to the N mark on the headset Depending on the smartphone or mobile phone you are using the NFC sensitivity may not be strong enough to connect the headset with just one touch In this case follow the procedure described in Pairing and connecting with an Android smartphone You can...

Страница 74: ...et Turn up the volume on the connected device if necessary Low sound quality Use the BLUETOOTH device and switch the BLUETOOTH connection to A2DP Advanced Audio Distribution Profile when HFP Hands free Profile or HSP Headset Profile is set If you have previously connected this BLUETOOTH device only an HFP HSP BLUETOOTH connection may be made when the headset is turned on If this happens use the BL...

Страница 75: ...your ear The noise canceling function is effective in low frequency ranges such as airplanes trains or offices near air conditioning etc and is not as effective for higher frequencies such as human voices Phone calls 2013 Sony Corporation 75 ...

Страница 76: ...he BLUETOOTH smartphone or mobile phone Use the smartphone or mobile phone and make a BLUETOOTH connection HFP or HSP again Check that output of the BLUETOOTH smartphone or mobile phone is set for the headset Check that the volume of the headset is not set too low Turn up the volume on the BLUETOOTH smartphone or mobile phone if necessary If you are listening to music using the headset stop playba...

Страница 77: ...rum Inc in the United States and in other countries Android is a trademark of Google Inc iPhone is a trademark of Apple Inc registered in the U S and other countries Microsoft Windows and Windows Vista are registered trademarks or trademarks of Microsoft Corporation in the United States and or other countries Macintosh and Mac OS are trademarks of Apple Inc registered in the U S and other countrie...

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