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Help Guide

Home Theatre System

HT-A9

Troubleshooting

If the speaker system does not work properly, handle it in the following order.

1. Search for the cause and solution of the issue by referring to these Help Guide or Operating Instructions.

The troubleshooting method is listed in “Troubleshooting.”

2. Search for the cause and solution of the issue on the Sony support site.

Sony support site provides latest support information and Frequently Asked Questions.

For customers in Americas

https://www.sony.com/am/support

For customers in Europe

https://www.sony.eu/support

For customers in Asia-Pacific, Oceania, Middle East, and Africa

https://www.sony-asia.com/support

3. Reset the speaker system.

All the settings of the speaker system return to their initial status.

4. Should any problems persist, consult your nearest Sony dealer.

Be sure to bring your control box and speakers, even if it seems as though only one has a problem, when you request
to repair.

Содержание HT-A9

Страница 1: ...speaker system Getting Started About Manuals of the Speaker System What You Can Do with the Speaker System Guide to Parts and Controls Control Box Speakers Remote Control Using the Home Menu Setting Up Installing the Speaker System Installing the Control Box and Speakers Mounting the Speakers on a Wall 1 ...

Страница 2: ...unction Listening to TV Sound by Connecting the Speaker System and TV Wirelessly Listening to Sound of the Paired TV Listening to Music Sound with the BLUETOOTH Function Listening to Music by Pairing the Mobile Device That Is Connected for the First Time Listening to Music from the Paired Device Listening to Sound of the Connected TV or Device Using Headphones Listening to Sound by Pairing with He...

Страница 3: ...the Sound Effect That Is Tailored to Sound Sources Sound Mode Making Dialogs Clearer VOICE Enjoying Clear Sound with Low Volume at Midnight NIGHT Adjusting the Delay Between the Picture and Sound When Watching the TV When Watching Another Device Enjoying Multiplex Broadcast Sound AUDIO Adjusting the Dialog Volume While the DTS X Content is Played Back When Watching the TV When Playing Content on a...

Страница 4: ...The speaker system does not turn off even when the TV is turned off The speaker system cannot be turned off Picture There is no picture or the picture is not output correctly The picture on the TV screen is distorted 3D content from the HDMI IN jack does not appear on the TV screen High definition video signal 4K 60p 4 4 4 4 2 2 and 4K 60p 4 2 0 10 bit etc from the HDMI IN jack does not appear on ...

Страница 5: ...effect cannot be obtained No sound is output from the optional subwoofer Sound is not output from some speakers Sound Field Optimization Sound Field Optimization is failed Mobile Device Connection Pairing cannot be achieved BLUETOOTH connection cannot be completed Sound of the connected BLUETOOTH mobile device is not output from the speaker system Headphones Connection with the BLUETOOTH Function ...

Страница 6: ...in the front panel display STANDBY appears in the front panel display then the speaker system is turned off BT TX appears in the front panel display Wireless functions wireless LAN the BLUETOOTH function speakers or optional subwoofer are unstable Spotify cannot be played with the MUSIC SERVICE button or cannot be played on the way of playback The speaker system restarts Resetting the Speaker Syst...

Страница 7: ...tions Connection with a TV or other devices Playback for music sound of devices connected with an HDMI cable or the BLUETOOTH function Sound adjustment etc Help Guide Web manual this document Provides all operations including advanced usage Playback for music sound with the network function Details on menu items etc Hint The instructions in these manuals describe operations using the controls on t...

Страница 9: ...r set top box gaming console etc You can listen to sound of an AV device with the speaker system by connecting the speaker system and AV device with an HDMI cable Playing the Connected AV Device Headphones You can listen to sound of the connected TV or AV device from headphones by connecting the speaker system and headphones with the BLUETOOTH function Listening to Sound by Pairing with Headphones...

Страница 10: ... the speaker system by connecting the speaker system to the same network as that of the smartphone tablet or iOS device What You Can Do by Connecting the Speaker System to a Network Optional subwoofer For the operations of the optional subwoofer refer to its operating instructions For the supported optional subwoofer confirm on the Sony website 5 025 234 11 2 Copyright 2021 Sony Corporation 10 ...

Страница 11: ... Turns on the speaker system or sets it to standby mode 3 LAN 100 port 4 HDMI OUT TV ARC eARC jack Connect a TV that has an HDMI input jack with an HDMI cable The speaker system is compatible with eARC and ARC ARC is the function that sends TV sound to an AV device such as the speaker system from the TV s HDMI jack eARC is an extension of ARC and enables transmission of the object audio and multi ...

Страница 12: ...hen Your TV Has the S CENTER SPEAKER IN Jack Connecting an AV Device Compatible with the 2K 4K Video Format Connecting an AV Device Compatible with the 8K Video Format 5 025 234 11 2 Copyright 2021 Sony Corporation 12 ...

Страница 13: ...peaker Red Lights up The speaker is in standby mode Green Lights up The speaker is connected to the control box Flashes slowly The speaker is attempting to connect to the control box Flashes twice repeatedly The speaker is in the pairing standby status via manual connection Turns off The speaker is turned off 1 power button Turns on off the speaker 2 LINK button 3 AC inlet 4 13 ...

Страница 14: ...unting hole 1 or mounting hole for the general speaker stand 2 peel off the cover on them with a safety pin etc 5 025 234 11 2 Copyright 2021 Sony Corporation Wall mounting hole 1 Mounting hole for the general speaker stand 2 14 ...

Страница 15: ...dby mode MUSIC SERVICE button If you have previously played music on Spotify on the speaker system you can resume playback by pressing this button This button may not be available in some countries regions BLUETOOTH TV HDMI 1 AUTO SOUND VOICE NIGHT CINEMA MUSIC STANDARD IMMERSIVE AE 2 DIMMER DISPLAY 3 15 ...

Страница 16: ...u is displayed in the front panel display for TV input HOME 4 REAR rear speakers volume Adjusts the volume of the rear speakers volume Adjusts the volume BASS bass sound volume Adjusts the volume of the bass sound or optional subwoofer when connecting it muting Turns off the sound temporarily 5 TV AUDIO SYSTEM Switches the output for the connected TV sound between the TV and speaker system Note Th...

Страница 17: ...y appear under the category list on the TV screen Watch Selects the input of the TV or AV device that is connected to the speaker system Listen Selects the input of the audio device that is connected to the speaker system or music service for playing back on the speaker system Setup Performs the basic initial settings by using Easy Setup or various advanced settings of the speaker system 2 Press u...

Страница 18: ...shelves etc or mounted on the wall Example of installing on a TV stand and shelves Example of mounting on the wall Note Do not place the speakers in a shelf or right below the ceiling so as not to block the sound output from the top of the speakers Do not place metal objects near the speaker system Wireless functions may become unstable 1 Choose an installation position 2 18 ...

Страница 19: ...nstallation position of the speakers optimize the sound field again by selecting Setup Advanced Settings Speaker Settings Sound Field Optimization Install the control box on or in a shelf where the front panel display is not covered 1 Choose the installation position of the speakers by checking the labels on the bottom of the speakers Surround sound can be experienced more effectively by installin...

Страница 20: ...nstallation done by a Sony dealer or licensed contractor and pay special attention to safety during the installation Sony shall not be held responsible for accidents or damage caused by improper installation insufficient wall stability improper screw installation natural disasters etc Prepare screws not supplied that are suitable for the wall mounting hole on the rear of the speaker a 4 mm 5 32 in...

Страница 21: ...025 234 11 2 Copyright 2021 Sony Corporation e Approx 7 35 mm approx 19 64 in Peel off the cover on the rear of the speaker with a safety pin etc Cover 3 Hang the speakers by confirming the type of the speakers Check the label on the bottom of the speaker Front left Front right Rear left Rear right 4 21 ...

Страница 22: ...for HDMI function on the TV If the Control for HDMI function on the TV is not enabled TV sound will not be output from the speaker system 5 025 234 11 2 Copyright 2021 Sony Corporation Connect the HDMI IN jack compatible with ARC eARC on the TV and HDMI OUT TV ARC eARC jack on the speaker system with the HDMI cable supplied HDMI cable supplied TV 1 22 ...

Страница 23: ...irmly inserted Hint If the length of the TV center speaker mode cable is not sufficient use a commercially available stereo mini cable Related Topic Connecting a TV Compatible with ARC eARC Connect the speaker system and TV with the HDMI cable supplied 1 Connect the S CENTER SPEAKER IN jack on the TV and the S CENTER OUT jack on the speaker system with the TV center speaker mode cable supplied TV ...

Страница 25: ...n also output the high quality sound by connecting an AV device to the HDMI IN jack on the TV In this case enable the eARC function of the TV Select the appropriate HDMI cable and HDMI Signal Format setting according to the video formats output from the device connected to the speaker system Related Topic Supported HDMI Video Formats Connect the HDMI OUT jack on the AV device and HDMI IN jack on t...

Страница 27: ...ed 1 Check that the eARC compatible HDMI IN jack on the TV is compatible with the 8K video input Refer to the operating instructions of the TV 2 Connect an AV device with one of the following methods When the eARC compatible HDMI IN jack on the TV supports the 8K video input Connect the HDMI IN jack on the speaker system and HDMI OUT jack on an AV device with an HDMI cable not supplied TV Compatib...

Страница 28: ...eARC Supported HDMI Video Formats 5 025 234 11 2 Copyright 2021 Sony Corporation When the eARC compatible HDMI IN jack on the TV does not support the 8K video input Connect the HDMI OUT jack on an AV device to the HDMI IN jack compatible with the 8K video input on a TV with an HDMI cable not supplied Make sure that the eARC function of the TV is on TV Compatible with 8K video input HDMI cable not ...

Страница 29: ...lied to the DC IN terminal of the control box then connect to the AC outlet mains For North American models For other models AC adaptor supplied AC power cord mains lead supplied 1 Except for North American models Connect the AC power cords mains leads supplied to the AC inlets on four speakers then connect to the AC outlets mains 2 29 ...

Страница 31: ... the TV If the Speaker connection check screen does not appear on the TV screen change the TV input setting to the input that the speaker system is connected 2 Check that the connection between the control box and four speakers is completed on the TV screen The control box and speakers are connected automatically The sound for connection completion is output after the check marks appear on all the...

Страница 32: ...Optimization a measuring sound is output for about 1 minute The speaker system does not output sound until completing the wireless connection between the control box and four speakers If the control box and speakers are not connected automatically in step 3 reset the speakers 5 025 234 11 2 Copyright 2021 Sony Corporation Perform initial settings by following the on screen instructions Language So...

Страница 33: ...he speakers perform the manual connection by following the steps below Power indicator LINK Press HOME The home menu appears on the TV screen 1 Select Setup Advanced Settings on the home menu 2 Select Speaker Settings Wireless Speaker Settings Start manual linking The Start manual linking screen appears on the TV screen 3 Press LINK on all the speakers The power indicators of the speakers flash tw...

Страница 34: ...t to the control box If the connection of the speakers cannot be established perform the operation again from step 1 5 025 234 11 2 Copyright 2021 Sony Corporation The connecting process appears on the TV screen To cancel the manual connection select Cancel When all the speakers display Connected select Finish 6 Press enter The manual connection is established and the power indicators of the speak...

Страница 35: ...ontrol 5 025 234 11 2 Copyright 2021 Sony Corporation Press HOME The home menu appears on the TV screen 1 Select Watch TV on the home menu 2 Select the program using the TV remote control The selected TV program appears on the TV screen and the TV sound is output from the speaker system 3 Adjust the volume 4 35 ...

Страница 36: ... by pressing HDMI on the remote control 5 025 234 11 2 Copyright 2021 Sony Corporation Press HOME The home menu appears on the TV screen 1 Select Watch HDMI on the home menu The image of the selected device appears on the TV screen and the sound is output from the speaker system 2 Adjust the volume 3 36 ...

Страница 37: ...ing the BLUETOOTH function you cannot display the operation screen for the speaker system such as the home menu on the TV screen and use functions of the speaker system other than the listening function for the sound of the TV or device that is connected to the TV To use all the functions of the speaker system connect the speaker system and TV with the HDMI cable supplied Related Topic Connecting ...

Страница 38: ...to turn on the speaker system 2 Press TV AUDIO then BLUETOOTH on the remote control in sequence 3 Make sure that PAIRING appears in the front panel display The speaker system enters the BLUETOOTH pairing mode 4 On the TV search the speaker system by performing the pairing operation The list of the BLUETOOTH devices that are detected appears on the TV screen For the operation method to pair the BLU...

Страница 39: ...ction is canceled To connect the speaker system and TV with the BLUETOOTH function again disconnect the HDMI cable then perform the connecting operation from the start 5 025 234 11 2 Copyright 2021 Sony Corporation Make sure that TV BT appears in the front panel display A connection between the speaker system and TV has been established 7 Select the program or input of the device by using the TV r...

Страница 40: ...ntrol to change to the TV input While the TV is connected with the BLUETOOTH function the following remote control buttons do not work up down left right enter BACK HOME DISPLAY OPTIONS play pause previous next Turn on the TV with the TV remote control The speaker system is turned on by interlocking with the TV power and TV sound is output from the speaker system 1 Select the program or input of t...

Страница 42: ...e mobile device search the speaker system by performing the pairing operation The list of the BLUETOOTH devices that are detected appears on the screen of the mobile device For the operation method to pair the BLUETOOTH device to the mobile device refer to the operating instructions of the mobile device 3 Pair the speaker system and mobile device by selecting HT A9 from the list on the screen of t...

Страница 43: ... the input to the BLUETOOTH input Perform pairing for the second and subsequent mobile devices 5 025 234 11 2 Copyright 2021 Sony Corporation Start audio playback with the music app on the connected mobile device Sound is output from the speaker system 6 Adjust the volume You can play or pause the content by using the playback operation buttons on the remote control 7 43 ...

Страница 44: ... Turn the BLUETOOTH function of the mobile device to on 1 Press the BLUETOOTH button The speaker system automatically reconnects to the mobile device it was most recently connected to 2 Make sure that BT appears in the front panel display A connection between the speaker system and mobile device has been established 3 Start audio playback with the music app on the connected mobile device Sound is ...

Страница 45: ...obile device Press the BLUETOOTH button while the Bluetooth Audio screen appears on the TV screen Set Setup Advanced Settings Bluetooth Settings Bluetooth Mode to Transmitter or Off Turn off the speaker system or mobile device 5 025 234 11 2 Copyright 2021 Sony Corporation 45 ...

Страница 46: ...is established Connected appears If you cannot find the name of your headphones in Device List select Scan 5 Return to the home menu select Watch or Listen and select the input The image of the selected input appears on the TV screen BT TX appears in the front panel display then the sound is output from the headphones Sound from the speaker system is muted at the same time 6 Adjust the volume Adju...

Страница 48: ...e headphones to on 1 Press HOME The home menu appears on the TV screen 2 Select Setup Advanced Settings on the home menu 3 Select Bluetooth Settings Bluetooth Mode Transmitter The speaker system enters BLUETOOTH transmission mode and the speaker system automatically reconnects to the headphones that was most recently connected to 4 Return to the home menu select Watch or Listen and select the inpu...

Страница 49: ... the oldest connected BLUETOOTH device will be overwritten by the new one The speaker system can display up to 15 detected BLUETOOTH devices in the Device List You cannot change the sound effect or settings while transmitting sound to the BLUETOOTH compatible headphones Playback of audio music on the BLUETOOTH device is delayed compared to that on the speaker system due to the characteristics of B...

Страница 50: ...Spotify You can select music on the Spotify app and play it on the speaker system Use your phone tablet or computer as a remote control for Spotify Go to spotify com connect to learn how Chromecast built in You can select music on the Chromecast enabled app and play it on the speaker system Amazon Alexa You can perform voice control such as music playback going to the next previous song volume adj...

Страница 51: ... as that of the speaker system Related Topic Enjoying 360 Reality Audio Using Spotify Streaming Music with Chromecast built in Operating the Speaker System by Talking to an Alexa Built in Device Streaming Music with an iOS Device Using Sony Music Center Listening to Music on your PC via a Home Network 5 025 234 11 2 Copyright 2021 Sony Corporation 51 ...

Страница 52: ...etwork or from the information provided by your Internet service provider Press HOME The home menu appears on the TV screen 1 Select Setup Advanced Settings on the home menu 2 Select Network Settings Make sure that Wi Fi Connection is set to On 3 Select Internet Settings Next 4 Select Search for Wi Fi network The list of network names appears on the TV screen 5 Select the desired network name SSID...

Страница 53: ...sing Sony Music Center Sony Music Center can connect the speaker system to the same wireless network as that of the mobile device For details follow the instruction of the app or refer to the following URL https www sony net smcqa 5 025 234 11 2 Copyright 2021 Sony Corporation 53 ...

Страница 54: ... Fi without entering the network name and password 5 025 234 11 2 Copyright 2021 Sony Corporation Press HOME on the remote control supplied with the speaker system The home menu appears on the TV screen 1 Select Setup Advanced Settings on the home menu 2 Select Network Settings Make sure that Wi Fi Connection is set to On 3 Select Internet Settings Next 4 Select Use Apple Setup 5 Operate the iOS d...

Страница 55: ...for connection of the speaker system and PC to your home network LAN cable not supplied Internet Modem Router PC Note The PC needs to be connected to the same network as that of the speaker system Hint We recommend that you use a shielded straight interface cable not supplied 5 025 234 11 2 Copyright 2021 Sony Corporation 55 ...

Страница 56: ...rs on the TV screen 2 Select Setup Advanced Settings on the home menu 3 Select Network Settings Internet Settings Next 4 Select the IP address setting method Auto Obtains an IP address automatically Manual Enter an IP address manually 5 If you select Manual perform the setting by following the on screen instructions The speaker system starts network settings 6 When the network setting status appea...

Страница 57: ...r system is in standby mode An image such as an album cover appears in the playback screen if the played content supports the feature Press HOME The home menu appears on the TV screen 1 Select Listen 360 Reality Audio on the home menu You can check the 360 Reality Audio compatible streaming service that is available in your country region by following the on screen instructions Note 360 Reality Au...

Страница 59: ...ndby is set to On you can play music quickly even when the speaker system is in standby mode An image such as an album cover appears in the playback screen if the played content supports the feature Resuming music that has been played on the mobile device Note The Spotify app may not be available in some countries regions Related Topic System Settings 5 025 234 11 2 Copyright 2021 Sony Corporation...

Страница 60: ...pp Note Depending on the country and region Chromecast built in and the Chromecast enabled app may not be provided Depending on the usage environment or playback content sound interruptions may occur Press HOME The home menu appears on the TV screen 1 Select Listen Chromecast built in on the home menu Follow the steps that appear on the screen After performing the settings Network Bluetooth Standb...

Страница 61: ...Hint An image such as an album cover appears in the playback screen if the played content supports the feature Related Topic System Settings 5 025 234 11 2 Copyright 2021 Sony Corporation 61 ...

Страница 62: ... an Alexa built in device not supplied You cannot perform voice control by using the speaker system alone Note This function is not available in some countries regions Alexa skills that need user responses are not available on the speaker system because the speaker system does not have a microphone You cannot use all the functions of Amazon Alexa on the speaker system Hint Use Sony Music Center to...

Страница 63: ...ker system to the Home app on the iOS device you can stream music to the speaker system by talking to Siri Note Since the speaker system does not have a microphone you cannot talk to the speaker system to operate it Not all features of Siri are available on the speaker system 5 025 234 11 2 Copyright 2021 Sony Corporation Connect the iOS device by Wi Fi to the same network as that of the speaker s...

Страница 64: ...o connect via the BLUETOOTH function again Hint Connect the mobile device to the same network as that of the speaker system Related Topic Setting up a Wireless Network Connection on the Home Menu Setting up a Wireless Network Connection Using Sony Music Center Setting up a Wi Fi Connection Using an iOS Device Connecting to a PC or Router with a LAN Cable Setting up a Wired Connection 5 025 234 11 ...

Страница 65: ...e network connection status Related Topic Connect the speaker system to a network 1 Connect the PC to a network For details refer to the operating instructions of the PC 2 Set the PC To use the PC on your home network you need to set the PC as the server For details refer to the operating instructions of the PC 3 Listen to music on a PC by using Sony Music Center You can play music files stored on...

Страница 66: ...Home Menu Setting up a Wireless Network Connection Using Sony Music Center Setting up a Wi Fi Connection Using an iOS Device Connecting to a PC or Router with a LAN Cable Setting up a Wired Connection 5 025 234 11 2 Copyright 2021 Sony Corporation 66 ...

Страница 67: ... TV programs does not contain much bass sound the bass sound from the subwoofer may be difficult to hear To adjust the rear speaker volume Press REAR rear speakers volume The volume level appears in the front panel display Note The rear speakers are designed for playback of the surround part of the multi channel sound and surround sound that is created from the 2 channel sound using virtual proces...

Страница 68: ... effect from all directions differs depending on the sound source The Immersive Audio Enhancement setting does not appear on the TV screen while the TV input is selected In this case you can check the Immersive Audio Enhancement setting in the front panel display Depending on the source this setting is fixed and cannot be changed 5 025 234 11 2 Copyright 2021 Sony Corporation Press IMMERSIVE AE to...

Страница 69: ...ed In this case you can check the sound mode in the front panel display Depending on the combination of the sound mode setting and sound source the effect of Sound Field Optimization may not be applied 5 025 234 11 2 Copyright 2021 Sony Corporation Press AUTO SOUND CINEMA MUSIC or STANDARD to select the sound mode The selected sound mode appears on the TV screen Auto Sound The appropriate sound se...

Страница 70: ... voice mode setting in the front panel display When the BLUETOOTH device is connected in BLUETOOTH transmission mode the voice mode is disabled 5 025 234 11 2 Copyright 2021 Sony Corporation Press VOICE to set the function on or off The voice mode setting appears on the TV screen Voice On Dialog is easily heard by enhancing dialog range Voice Off Deactivates the voice mode function 1 70 ...

Страница 71: ...selected In this case you can check the night mode setting in the front panel display When the BLUETOOTH device is connected in BLUETOOTH transmission mode the night mode is disabled 5 025 234 11 2 Copyright 2021 Sony Corporation Press NIGHT to set the function on or off The night mode setting appears on the TV screen Night On Sound is output at low volume with minimum loss of fidelity and clarity...

Страница 72: ... OPTIONS SYNC appears in the front panel display 1 Press right or enter The adjusting time appears in the front panel display 2 Adjust the delay using up down then press enter You can adjust from 0 msec to 300 msec in 25 msec increments 3 Press OPTIONS The options menu in the front panel display turns off 4 72 ...

Страница 73: ...picture and sound use it for adjustment For details refer to the operating instructions of the TV 5 025 234 11 2 Copyright 2021 Sony Corporation Press OPTIONS The options menu appears on the TV screen 1 Select A V sync 2 Adjust the delay using up down then press enter You can adjust from 0 msec to 300 msec in 25 msec increments 3 73 ...

Страница 74: ...k with an HDMI cable not supplied The audio signal does not appear on the TV screen while the TV input is selected In this case you can check the audio signal in the front panel display Related Topic Connecting a TV Compatible with ARC eARC 5 025 234 11 2 Copyright 2021 Sony Corporation Press AUDIO repeatedly to select the desired audio signal The audio signal appears on the TV screen Audio Main S...

Страница 75: ...atible with the DTS X dialog control function The setting method differs depending on the input 5 025 234 11 2 Copyright 2021 Sony Corporation Press OPTIONS display DIALOG in the front panel display using up down then press enter 1 Adjust the dialog volume using up down then press enter You can adjust from 0 0 dB to 6 0 dB in 1 0 dB increments 2 Press OPTIONS The options menu in the front panel di...

Страница 76: ...ion works while playing content that is compatible with the DTS X dialog control function The setting method differs depending on the input 5 025 234 11 2 Copyright 2021 Sony Corporation Press OPTIONS The options menu appears on the TV screen 1 Select DTS Dialog Control 2 Adjust the dialog volume using up down then press enter You can adjust from 0 0 dB to 6 0 dB in 1 0 dB increments 3 76 ...

Страница 77: ...the TV connected to the speaker system with an HDMI cable The default setting of the Control for HDMI function of the speaker system is On Hint When connecting a device such as a Blu ray Disc player to a TV with an HDMI cable enable its Control for HDMI function To enable the Control for HDMI function of a TV or Blu ray Disc player refer to their operating instructions If you enable the Control fo...

Страница 78: ... control You can operate the menu of the speaker system by selecting the name of the speaker system when changing input or operating the Sync Menu on the TV Note Some Sony TVs support the Sync Menu Refer to the operating instructions of your TV to see if your TV supports the Sync Menu Language follow When you change the language for the on screen display of the TV the speaker system s on screen di...

Страница 79: ...at you can do with BRAVIA Sync Control for HDMI function Power interlocking Volume adjustment Menu Operation by TV Remote Control Language Follow One Touch Play Function Sound mode Scene Select function The sound mode of the speaker system is automatically switched according to the setting of the TV s Scene Select function or sound mode To use this function you need to set the sound mode to Auto S...

Страница 80: ...t 10 seconds However in some cases the front panel display and indicators may not turn off In this case the brightness of the front panel display and indicators are the same as Dimmer Dark The display mode does not appear on the TV screen while the TV input is selected In this case you can check the display mode in the front panel display 5 025 234 11 2 Copyright 2021 Sony Corporation Press DIMMER...

Страница 81: ...andby Mode Check that you have made the following settings Setup Advanced Settings HDMI Settings Standby Through is set to Off Setup Advanced Settings System Settings Network Bluetooth Standby is set to Off 5 025 234 11 2 Copyright 2021 Sony Corporation 81 ...

Страница 82: ...on the TV screen 1 Select Setup Easy Setup on the home menu The Easy Setup screen appears on the TV screen 2 Select the desired setting Easy Initial Setup Performs the basic initial settings including the speaker settings and network settings Easy Sound Setup Performs the basic speaker settings for optimizing the surround sound for your environment Easy Network Setup Performs the basic network set...

Страница 83: ...ears on the TV screen 2 Select the setting item Speaker Settings Makes the speakers settings for installing and connections Audio Settings Makes the audio output settings HDMI Settings Makes the HDMI settings Bluetooth Settings Makes detailed settings for the BLUETOOTH function System Settings Makes the speaker system related settings Network Settings Makes detailed settings for the Internet Reset...

Страница 84: ...of sound field Adjust the height of the sound field Sound from subwoofer Select the distance from the listening positon to the optional subwoofer This is to adjust the timing of the subwoofer sound according to the distance Test Tone The test tone is emitted from the speakers for checking the available speakers On The test tone is emitted from the speaker Off The test tone is not emitted from the ...

Страница 85: ...are version of the four supplied speakers and optional subwoofer Note RF Channel is not available in some countries regions TV Center Speaker Mode If you connect the speaker system and TV with the HDMI cable supplied and the TV center speaker mode cable supplied you can output the center speaker portion of the speaker system sound from the TV Set Control for HDMI to On On Uses a TV compatible with...

Страница 86: ...c range that the recording engineer intended Off No compression of dynamic range Sound Effect You can select sound effects such as the sound mode Sound Mode On Vertical Surround Engine enhances the surround and height speaker channels to create an immersive and enveloping virtual surround effect such as sound mode and Immersive Audio Enhancement Dolby Speaker Virtualizer Dolby Speaker Virtualizer ...

Страница 87: ...Related Topic Setting the Sound Effect That Is Tailored to Sound Sources Sound Mode Enjoying Immersive Surround Experience IMMERSIVE AE 5 025 234 11 2 Copyright 2021 Sony Corporation 87 ...

Страница 88: ...t from the speaker system s HDMI OUT TV ARC eARC jack when the speaker system is not turned on Turn on the speaker system to enjoy the TV content of a device connected to the speaker system The speaker system standby power consumption can be reduced more than when set to On eARC Set this function when the speaker system is connected to a TV s HDMI IN jack that is compatible with eARC When connecti...

Страница 89: ...e operating instructions of the TV If the picture and sound are not output while HDMI Signal Format is set to Enhanced format 4K120 8K set it to Enhanced format or Standard format If the picture and sound are not output while HDMI Signal Format is set to Enhanced format set it to Standard format For details on the video formats that can be received and the HDMI cable that can be used see Supported...

Страница 90: ...iver Priority on Sound Quality Gives priority to sound quality The codec is automatically selected as LDAC AAC or SBC depending on the compatible codec of the connected device Priority on Stable Connection Gives priority to stable connection The codec is set to SBC Note When connecting a BLUETOOTH device the Bluetooth Connection Quality setting cannot be changed Wireless Playback Quality You can s...

Страница 91: ...to On Network Bluetooth Standby automatically switches to On Auto Standby On Turns on the Auto Standby function When you do not operate the speaker system while no signal is input for about 20 minutes the speaker system enters standby mode automatically Off Off Device Name Setting You can change the name of this speaker system according to your preference when using the following functions The BLU...

Страница 92: ...nstalled right after you turn off the speaker system Off Off Time Zone Select your area city Note Software update may be performed even if you select Off in Auto Update depending on the details of the updates Software update is performed automatically within 11 days of a new software release If you agree to use the Chromecast built in function Auto Update automatically switches to On Privacy Setti...

Страница 93: ...the Chromecast built in feature Share usage data On Provides information related to the use of the cast feature to Google Off Off About Chromecast built in Displays the reference URLs for the Chromecast built in feature 5 025 234 11 2 Copyright 2021 Sony Corporation 93 ...

Страница 94: ...ing You can reset the speaker system settings to the factory default by selecting the group of settings All the settings within the group will be reset Related Topic Resetting the Speaker System 5 025 234 11 2 Copyright 2021 Sony Corporation 94 ...

Страница 95: ...e Theatre System HT A9 Software Update You can update the software of the control box four supplied speakers or optional subwoofer Related Topic Updating the Software 5 025 234 11 2 Copyright 2021 Sony Corporation 95 ...

Страница 96: ...te may be performed even if you select Off in Auto Update depending on the details of the updates Make sure that the speakers are turned on and connected to the speaker system When using the optional subwoofer make sure that it is turned on and connected to the speaker system The power indicators of the speakers and optional subwoofer light in green 1 Press HOME The home menu appears on the TV scr...

Страница 97: ...refer to the instructions that are displayed when downloading the update file Wireless Speakers Update Updates the software of the speakers or optional subwoofer when the software of the speaker system is the latest version Note If updating of the speakers or optional subwoofer does not work move them to a location near the control box and update 5 025 234 11 2 Copyright 2021 Sony Corporation 97 ...

Страница 98: ...n the Sony support site Sony support site provides latest support information and Frequently Asked Questions For customers in Americas https www sony com am support For customers in Europe https www sony eu support For customers in Asia Pacific Oceania Middle East and Africa https www sony asia com support 3 Reset the speaker system All the settings of the speaker system return to their initial st...

Страница 99: ...er system does not power up Check that the AC power cord mains lead is connected securely Disconnect the AC power cord mains lead from the wall outlet mains and then reconnect after several minutes 5 025 234 11 2 Copyright 2021 Sony Corporation 99 ...

Страница 100: ...the operating instructions of your TV Check the speaker settings of the TV The speaker system power syncs with the speaker settings of the TV For details refer to the operating instructions of your TV Depending on the TV if the sound was output from the speakers of the TV the previous time the speaker system may not turn on by interlocking with the TV power even when the TV is turned on 5 025 234 ...

Страница 101: ...en the TV is turned off Check the setting of Setup Advanced Settings HDMI Settings Standby Linked to TV When Standby Linked to TV is set to On or Auto the speaker system turns off automatically when you turn off the TV 5 025 234 11 2 Copyright 2021 Sony Corporation 101 ...

Страница 102: ...vanced Settings HDMI Settings Standby Linked to TV To turn the speaker system off automatically regardless of the input when you turn off the TV set Standby Linked to TV to On The TV must support the Control for HDMI function For details refer to the operating instructions of your TV 5 025 234 11 2 Copyright 2021 Sony Corporation 102 ...

Страница 103: ...The speaker system cannot be turned off The speaker system may be in demo mode To cancel demo mode reset the speaker system Press and hold power on the control box for more than 10 seconds 5 025 234 11 2 Copyright 2021 Sony Corporation 103 ...

Страница 104: ...nected device Disconnect an HDMI cable then connect it again Make sure that the cable is firmly inserted When there is no picture from the connected device or the picture from the connected device is not output correctly change the setting of Setup Advanced Settings HDMI Settings HDMI Signal Format HDMI IN The speaker system is connected to an input device that is not HDCP High bandwidth Digital C...

Страница 105: ...e the control box change the direction of the control box or install the control box far away from the TV other wireless devices There is an interference of the frequency band between the wireless LAN and the wireless connection of the speakers Switch the band of the wireless LAN connection of the TV or device that is playing an image to 2 4 GHz 5 025 234 11 2 Copyright 2021 Sony Corporation 105 ...

Страница 106: ... from the HDMI IN jack does not appear on the TV screen Depending on the TV or video device 3D content may not appear Check the supported HDMI video format Related Topic Supported HDMI Video Formats 5 025 234 11 2 Copyright 2021 Sony Corporation 106 ...

Страница 107: ...video device Change the setting of Setup Advanced Settings HDMI Settings HDMI Signal Format HDMI IN according to the video signal that is supported by a connected TV or device When you play high definition video signals such as 4K video content that is protected by copyright connect the speaker system to the HDMI input jack that supports HDCP2 2 or HDCP2 3 on the TV For details refer to the operat...

Страница 108: ...Help Guide Home Theatre System HT A9 An image is not displayed on the entire TV screen The aspect ratio on the media is fixed 5 025 234 11 2 Copyright 2021 Sony Corporation 108 ...

Страница 109: ...ings HDMI Settings Control for HDMI to On on the speaker system and then set Standby Through to Auto or On Turn on the speaker system and then switch the input for the device playing If connected to devices other than those manufactured by Sony that support the Control for HDMI function set Setup Advanced Settings HDMI Settings Standby Through to On 5 025 234 11 2 Copyright 2021 Sony Corporation 1...

Страница 110: ... your TV and the connected device Depending on the HDMI Signal Format setting an AV device may not be able to output HDR contents in HDR format Change the setting of Setup Advanced Settings HDMI Settings HDMI Signal Format HDMI IN according to the video format that is supported by the AV device Related Topic Supported HDMI Video Formats 5 025 234 11 2 Copyright 2021 Sony Corporation 110 ...

Страница 111: ...to a location near the control box so that the power indicator on the speaker lights in green Connect the speaker and control box manually Check the status of the wireless connection in Setup Advanced Settings Speaker Settings Wireless Speaker Settings Check wireless connection It may take about 1 minute until the sound is output if Setup Advanced Settings Speaker Settings Wireless Speaker Setting...

Страница 112: ...tem HT A9 The speaker system cannot connect to a TV with the BLUETOOTH function When you connect the speaker system and TV with an HDMI cable the BLUETOOTH connection is canceled 5 025 234 11 2 Copyright 2021 Sony Corporation 112 ...

Страница 113: ... eARC to Off Switch the input of the speaker system to the TV input Increase the volume on the speaker system or cancel muting If sound of a Blu ray Disc player set top box gaming console etc connected to the TV is not output connect the device to the HDMI IN jack of the speaker system and switch input of the speaker system to the input for the connected device HDMI Depending on the order in which...

Страница 114: ...cur by a wireless LAN connection of a peripheral device Change the network connection of the peripheral device to the wired LAN The control box and speakers are installed too far away from each other Bring them closer together If there is any obstacle between the control box and speakers remove it or move the control box and speakers away from the obstacle Do not install the control box in the inn...

Страница 115: ...ings HDMI Settings Control for HDMI to On on the speaker system and then set Standby Through to Auto or On Turn on the speaker system and then switch the input for the device playing If connected to devices other than those manufactured by Sony that support the Control for HDMI function set Setup Advanced Settings HDMI Settings Standby Through to On 5 025 234 11 2 Copyright 2021 Sony Corporation 1...

Страница 116: ...nd of the speaker system or TV When you connect the speaker system and TV with the TV center speaker mode cable and set Setup Advanced Settings Speaker Settings TV Center Speaker Mode to On the center part of the speaker system sound is output from the TV 5 025 234 11 2 Copyright 2021 Sony Corporation 116 ...

Страница 117: ...und the sound may be interrupted when the sound mode is changed automatically according to the information of the program that is being played If you do not want to change the sound mode automatically set the sound mode to a setting other than Auto Sound Related Topic Setting the Sound Effect That Is Tailored to Sound Sources Sound Mode 5 025 234 11 2 Copyright 2021 Sony Corporation 117 ...

Страница 118: ...f it is set to the range between 25 msec and 300 msec A time gap between the sound and picture may occur depending on the sound source If your TV has a function that delays the image use it for adjustment For details refer to the operating instructions of your TV Related Topic When Watching the TV When Watching Another Device 5 025 234 11 2 Copyright 2021 Sony Corporation 118 ...

Страница 119: ...Make sure the input source is selected correctly You should try other input sources by pressing the input select button on the remote control TV HDMI BLUETOOTH Make sure that the connectors are firmly inserted When you play content compatible with copyright protection technology HDCP sound may not be output from the speaker system Change the setting of Setup Advanced Settings HDMI Settings HDMI Si...

Страница 120: ...sound processing may not work effectively The surround effect may be subtle depending on the program or disc To play multi channel audio check the digital audio output setting on the device connected to the speaker system For details refer to the operating instructions of the connected device 5 025 234 11 2 Copyright 2021 Sony Corporation 120 ...

Страница 121: ...ptional subwoofer It may be improved by setting Setup Advanced Settings Speaker Settings Wireless Speaker Settings Wireless Playback Quality to Connection Refer to the operating instructions of the optional subwoofer 5 025 234 11 2 Copyright 2021 Sony Corporation 121 ...

Страница 122: ...Help Guide Home Theatre System HT A9 Sound is not output from some speakers Some speakers may not output sound depending on the contents or sound mode 5 025 234 11 2 Copyright 2021 Sony Corporation 122 ...

Страница 123: ...and the sound for measurement ceiling distance is output in an inclined state These may be the cause that the Sound Field Optimization failed Perform Sound Field Optimization again in a situation where the surrounding is quiet Install the speakers with a distance of more than 50 cm 19 3 4 in If the distance between speakers is too close Sound Field Optimization cannot be performed properly Bring t...

Страница 125: ...e closer together Make sure this speaker system is not receiving interference from a wireless LAN device other 2 4 GHz wireless devices or a microwave oven If a device that generates electromagnetic radiation is nearby move the device away from this speaker system 5 025 234 11 2 Copyright 2021 Sony Corporation 125 ...

Страница 126: ...ring this speaker system and the BLUETOOTH device closer together Pair this speaker system and the BLUETOOTH device again You may need to cancel the pairing with this speaker system using your BLUETOOTH device first Pairing information may be deleted Perform the pairing operation again Related Topic Listening to Music by Pairing the Mobile Device That Is Connected for the First Time 5 025 234 11 2...

Страница 127: ...vices or a microwave oven is nearby move the device away from this speaker system Remove any obstacle between this speaker system and the BLUETOOTH device or move this speaker system away from the obstacle Reposition the connected BLUETOOTH device Switch the wireless LAN frequency of any nearby wireless LAN router or PC to the 5 GHz range Increase the volume on the connected BLUETOOTH device Relat...

Страница 128: ...nes closer together Make sure this speaker system is not receiving interference from a wireless LAN device other 2 4 GHz wireless devices or a microwave oven If a device that generates electromagnetic radiation is nearby move the device away from this speaker system 5 025 234 11 2 Copyright 2021 Sony Corporation 128 ...

Страница 129: ... and the BLUETOOTH headphones closer together Pair this speaker system and the BLUETOOTH headphones again You may need to cancel the pairing for the BLUETOOTH headphones with this speaker system first Pairing information may be deleted Perform the pairing operation again Related Topic Listening to Music by Pairing the Mobile Device That Is Connected for the First Time Listening to Sound by Pairing...

Страница 130: ...his speaker system and the BLUETOOTH headphones or move this speaker system away from the obstacle Reposition the connected BLUETOOTH headphones Switch the wireless LAN frequency of any nearby wireless LAN router or PC to the 5 GHz range Increase the volume on the connected BLUETOOTH headphones Set Setup Advanced Settings Bluetooth Settings Wireless Playback Quality to LDAC Stable Connection Auto ...

Страница 131: ...HT A9 The BLUETOOTH connection with the headphones becomes disconnected When using Chromecast built in the headphones cannot connect to the speaker system via the BLUETOOTH function 5 025 234 11 2 Copyright 2021 Sony Corporation 131 ...

Страница 132: ...LAN router the possible communication distance may be shortened Move the speaker system and wireless LAN router closer to each other Devices that use a 2 4 GHz frequency band such as a microwave BLUETOOTH or digital cordless device may interrupt communication Move the speaker system away from such devices or turn off such devices The wireless LAN connection may become unstable depending on the usa...

Страница 133: ... the wireless network list Press OPTIONS on the remote control to update the list If the wireless LAN router you want is still not detected select New connection registration from the network list then input a network name SSID manually 5 025 234 11 2 Copyright 2021 Sony Corporation 133 ...

Страница 134: ...p Guide Home Theatre System HT A9 You cannot connect the speaker system to the Internet Check the wireless LAN connection Restart the wireless LAN router 5 025 234 11 2 Copyright 2021 Sony Corporation 134 ...

Страница 135: ...control sensor on the control box Remove any obstacles in the path between the remote control and the speaker system Replace both batteries in the remote control with new ones if they are weak Make sure you are pressing the correct button on the remote control Related Topic Control Box 5 025 234 11 2 Copyright 2021 Sony Corporation 135 ...

Страница 136: ...onnected to the speaker system For details refer to the operating instructions of your device The type and number of devices that can be controlled by the Control for HDMI function are restricted by the HDMI CEC standard as follows Recording devices Blu ray Disc recorder DVD recorder etc up to 3 devices Playback devices Blu ray Disc player DVD player etc up to 3 devices this speaker system uses on...

Страница 137: ... SUB optional subwoofer to turn each off For the speaker disconnect the AC power cord mains lead then restart the speaker system For the optional subwoofer disconnect the AC power cord mains lead and make sure nothing is obstructing the ventilation holes of the optional subwoofer then restart the speaker system If they are reconnected properly the display in the front panel display returns to the ...

Страница 138: ...ely for 2 seconds each in the front panel display STANDBY appears in the front panel display then the speaker system is turned off High temperature is detected in the speaker system Press power to restart the speaker system 5 025 234 11 2 Copyright 2021 Sony Corporation 138 ...

Страница 139: ...X appears in the front panel display Set Setup Advanced Settings Bluetooth Settings Bluetooth Mode to Receiver BT TX appears in the front panel display if Bluetooth Mode is set to Transmitter 5 025 234 11 2 Copyright 2021 Sony Corporation 139 ...

Страница 140: ...tem HT A9 Wireless functions wireless LAN the BLUETOOTH function speakers or optional subwoofer are unstable Do not place metal objects other than a TV around the speaker system 5 025 234 11 2 Copyright 2021 Sony Corporation 140 ...

Страница 141: ...e played with the MUSIC SERVICE button or cannot be played on the way of playback Play music on Spotify on the speaker system by using the Spotify Connect function on the Spotify app of the mobile device 5 025 234 11 2 Copyright 2021 Sony Corporation 141 ...

Страница 142: ... The speaker system restarts When connecting to a TV with a resolution that is different from that of the speaker system the speaker system may restart to reset the picture output setting 5 025 234 11 2 Copyright 2021 Sony Corporation 142 ...

Страница 143: ...er by referring to its operating instructions Resetting the speakers Press and hold power on the bottom of the speaker for more than 10 seconds The power indicator of the speaker flashes slowly in red and resetting starts The power indicator of the speaker flashes in green and orange alternately when resetting is completed When resetting is completed disconnect the AC power cord mains lead then co...

Страница 144: ...e HDMI IN jack does not support audio formats that contain copy protections such as Super Audio CD or DVD Audio 5 025 234 11 2 Copyright 2021 Sony Corporation Format HDMI input TV input eARC TV input ARC LPCM 2ch LPCM 5 1ch LPCM 7 1ch Dolby Digital Dolby TrueHD Dolby Digital Plus Dolby Atmos Dolby Atmos Dolby TrueHD Dolby Atmos Dolby Digital Plus DTS DTS ES Discrete 6 1 DTS ES Matrix 6 1 DTS 96 24...

Страница 145: ...out the 3D signal The following video format is compatible with 3D signal in Side by Side Half format 1080i 50 60 Hz The following video formats are compatible with 3D signal in Frame packing and Over Under Top and Bottom format 1080p 24 Hz 720p 50 60 Hz About the OPTIONS button and the On Screen Display OSD of the speaker system In the case of the following signals the OPTIONS button does not wor...

Страница 146: ... 2 and HDCP2 3 are newly enhanced copyright protection technology that is used to protect content such as 4K movies If the device is compatible with HDCP2 2 or HDCP2 3 you can watch contents even if the HDCP version is different such as an HDCP2 2 compatible TV and an HDCP2 3 compatible 4K device 1 BT 2020 color space is a new wider color standard that is defined for ultra high definition televisi...

Страница 147: ...the following locations In hospitals on trains in airplanes at gas stations and any place where flammable gasses may be present Near automatic doors or fire alarms This speaker system supports security functions that comply with the BLUETOOTH specification to ensure secure connection during communication using BLUETOOTH technology However this security may be insufficient depending on the setting ...

Страница 148: ...ed Microsoft subsidiary Wi Fi Wi Fi Protected Access and Wi Fi Alliance are registered trademarks of Wi Fi Alliance Wi Fi CERTIFIED WPA and WPA2 are trademarks of Wi Fi Alliance LDAC and LDAC logo are trademarks of Sony Corporation LDAC is an audio coding technology developed by Sony that enables the transmission of High Resolution Hi Res Audio content even over a Bluetooth connection Unlike other...

Страница 149: ...r or respond to any inquiries regarding the content of this source code DSEE Extreme is a trademark of Sony Corporation TRILUMINOS and TRILUMINOS logo are a registered trademark of Sony Corporation The Spotify Software is subject to third party licenses found here https www spotify com connect third party licenses Spotify and Spotify logos are trademarks of the Spotify Group Amazon Alexa and all r...

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