Technical Information: Sony HD System Cameras
V6.0 / 03-2014
65
6.2. Modular PRIME SUPPORT Packages
In addition to the Prime Support Pack 2, the customer has the choice to individually
select the following pre-configured PRIME SUPPORT modules as an option:
No. Type
Description
Duration SAP
Order
Code
1. Initial
Set
Up
9:00 – 18:00 CET, Mon- Fri:
Excludes local holidays
1 x Day Visit
On site set up & adjustments for
up to 5
cameras and associated chains (HDCU
and RCP only)
in the same visit and at the
same location.
n.a.
PS.INSTALLATIONHDC
2. Software
&
Preventative
Maintenance
9:00 – 18:00 CET, Mon- Fri:
Excludes local holidays
1 x Day Site Visit per anno
Inspect &
install latest Software
plus
annual preventative maintenance
,
covering up to
5 camera heads &
associated chains (HDCU and RCP only)
at the same location, incl. travel
3 Years
5 Years
PS.SWPREVENTMAHDC3
PS.SWPREVENTMAHDC5
3.1. Tech
Support
9:00 - 21:00 CET
,
Mon-Fri
:
Excludes local holidays
Exclusive access to
specialist engineers
.
Call back < 60 mins.
covering 1 camera
head & associated chain (HDCU and
RCP only)
3 Years
5 Years
PS.TECHSUPP1HDC3
PS.TECHSUPP1HDC5
3.2. Tech
Support
Volume Discount
for 6+ units
9:00 - 21:00 CET
,
Mon-Fri
:
Excludes local holidays
Exclusive access to
specialist engineers
.
Call back < 60 mins. covering
up to 6
camera heads & associated chain
(HDCU and RCP only)
3 Years
5 Years
PS.TECHSUPP6HDC3
PS.TECHSUPP6HDC5
4.1. Extended
Tech
Support
9:00 - 21:00 CET,
Mon-Sun
:
Exclusive access to
specialist engineers
.
Call back < 60 mins. covering
1 camera
head & associated chain (HDCU and
RCP only)
3 Years
5 Years
PS.EXTECHSUPP1HDC3
PS.EXTECHSUPP1HDC5
4.2. Extended
Tech
Support
Volume Discount
for 6+ units
9:00 - 21:00 CET,
Mon-Sun:
Exclusive access to
specialist engineers
.
Call back < 60 mins. Covering up
to 6
camera heads
& associated chain
(HDCU and RCP only)
3 Years
5 Years
PS.EXTECHSUPP6HDC3
PS.EXTECHSUPP6HDC5
5. Camera
Loan Unit
10:00 – 18:00 CET, Mon – Fri:
Next Business Day *,
Excludes local holidays
During repair,
supply of a HDC camera
, or
similar configuration.
Covering
1 camera head & associated
chain (HDCU and RCP only)
3 Years
5 Years
PS.LOANUNITHDC3
PS.LOANUNITHDC5
6.1. Express
Parts
10:00 – 18:00 CET, Mon – Fri
:
Next Business Day*,
Excludes local holidays
Exclusive access to and the
supply of
critical parts,
covering
1
camera head & associated
chain (HDCU and RCP only)
3 Years
5 Years
PS.EXPRESPART1HDC3
PS.EXPRESPART1HDC5
6.2. Express
Parts
Volume Discount
for 6+ units
10:00 – 18:00 CET, Mon –Fri:
Next Business Day*,
Excludes local holidays
Exclusive access to
critical parts,
covering
for
up to 6 camera heads & associated
chain
3 Years
5 Years
PS.EXPRESPART6HDC3
PS.EXPRESPART6HDC5
* Only available in the EU, Norway and Switzerland. Must be purchased with a Tech Support option above.