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Websites for
compatible devices
Check the websites below for the latest
information about compatible USB
devices and
Bluetooth
devices.
For customers in Latin America:
<http://esupport.sony.com/LA>
For customers in the United States:
<http://esupport.sony.com/>
For customers in Europe and Russia:
<http://support.sony-europe.com/>
For customers in other countries/regions:
<http://www.sony-asia.com/support>
Troubleshooting
Should you encounter a problem with
your system, find your problem in the
troubleshooting checklist below and take
the corrective action.
If the problem persists, consult your
nearest Sony dealer.
Note that if the service personnel changes
some parts during repair, these parts may
be retained.
General
The system has entered standby
mode.
• This is not a malfunction. The system
enters standby mode automatically in
about 15 minutes when there is no
operation or audio signal output
(page 24).
The clock or timer setting is canceled.
• The power cord is disconnected or a
power failure occurred. Set the clock
(page 11) and timer (page 23) again.
There is no sound.
• Adjust the volume.
• Check the connection of the optional
equipment, if any (page 10).
• Turn on the connected equipment.
There is severe hum or noise.
• Move the system away from sources of
noise.
• Connect the system to a different wall
outlet.
• Install a noise filter (commercially
available) to the power cord.
• Turn off surrounding electrical
equipment.
The timer does not function.
• Check the timer setting and set the
correct time (page 23).
• Cancel the Sleep Timer function
The remote control does not function.
• Remove the obstacles between the
remote control and the unit.
• Move the remote control closer to the
unit.
• Point the remote control at the unit’s
sensor.
• Replace the batteries (R6/size AA).
• Move the unit away from the
fluorescent light.
Additional Information
If “PROTECT” and “EXX” (X is a
number) appear in the display
panel
Immediately unplug the power cord.
• Check if anything is blocking the
ventilation holes of the unit.
• Remove the connected USB device.
Make sure there is no problem with
the USB device.
After checking the above items and
fixing any problems, plug in the power
cord again and turn on the system. If
the issue persists, consult your nearest
Sony dealer.
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