To perform a factory data reset
To avoid permanent damage to your device, do not restart your device while a reset procedure
is underway.
1
Before you start, make sure to back up any important data that is saved on the
internal memory of your device to a memory card or other non-internal
memory.
2
From your Home screen, tap .
3
Find and tap
Settings
>
Backup & reset
>
Factory data reset
.
4
To delete information such as music and pictures from your internal storage,
mark the relevant checkbox.
5
Tap
Erase everything
.
6
If required, draw your screen unlock pattern or enter your screen unlock
password or PIN to continue.
7
To confirm, tap
Erase everything
.
Your device does not revert to an earlier software version of Android™ even if you perform a
factory data reset.
If you forget your screen unlock password, PIN or pattern in step 6, you can use the device
repair feature in PC Companion or Sony Bridge for Mac to erase the security layer. By running
the repair feature, you are reinstalling software for your device and you may lose some
personal data in the process.
To reinstall the device software using PC Companion
1
Make sure that PC Companion is installed on your PC.
2
Open the PC Companion application on the PC, then, under
Support Zone
,
click
Start
.
3
Under
Phone / Tablet Software Update
, click
Start
.
4
Using the micro USB cable that came with your device, connect the device to
your PC and then click
repair my phone / tablet
.
5
Follow the instructions that appear on the screen to reinstall the software and
complete the repair.
To reinstall the device software using the Sony Bridge for Mac application
1
Sony Bridge for Mac is installed on the Mac computer.
2
Open the Sony Bridge for Mac application and using the micro USB cable that
came with your device, connect the device to your Mac computer.
3
Click
Xperia™
>
Repair Xperia™ device
>
Continue
.
4
Follow the instructions that appear on the screen to reinstall the software and
complete the repair.
Using your device in wet and dusty conditions
Your device is waterproof and protected against dust, so don’t worry if you get
caught in the rain or want to wash off dirt under a tap, but remember: all ports and
attached covers should be firmly closed. You should not: put the device completely
underwater; or expose it to seawater, salt water, chlorinated water or liquids such as
drinks. Abuse and improper use of device will invalidate warranty. The device has
Ingress Protection rating IP65/68. For more info see
waterproof.
Your device has a capless USB port. The USB port must be completely dry before a
cable can be connected for charging or data transfer, for example. If your device gets
exposed to water and the USB port gets wet, wipe the device dry with a microfibre
cloth and shake it several times with the USB port facing downwards. Repeat the
procedure until no moisture is visible in the USB port.
Your warranty does not cover damage or defects caused by abuse or use of your
device against Sony Mobile’s instructions. For more information about the warranty,
refer to the Important information, which can be accessed via
support.sonymobile.com or the Setup guide in your device.
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