71
Add
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The player does not operate properly.
,
When static electricity, etc., causes the
player to operate abnormally, unplug the
player.
Five numbers or letters are displayed on
the screen.
,
The self-diagnosis function was activated.
(See the table on page 71.)
The disc does not eject and “Locked”
appears on the TV screen.
,
Child Lock is set (page 33).
The disc does not enter or eject.
,
Moisture has condensed inside the player
(page 3).
,
The disc is non-standard shaped (page 3).
,
The disc does not enter if there is an another
disc inside.
Self-diagnosis Function
(When letters/numbers appear in the
display)
When the self-diagnosis function is activated
to prevent the player from malfunctioning, a
five-character service number (e.g., C 13 00)
with a combination of a letter and four digits
appears on the screen. In this case, check the
following table.
First three
characters of
the service
number
Cause and/or corrective
action
C 13
The disc is dirty.
,
Clean the disc with a soft
cloth (page 8).
C 31
The disc is not inserted
correctly.
,
Re-insert the disc
correctly.
E XX
(xx is a number)
To prevent a malfunction, the
player has performed the
self-diagnosis function.
,
Contact your nearest
Sony dealer or local
authorized Sony service
facility and give the 5-
character service number.
Example: E 61 10
C:13:00
