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[Data error] appears on the TV screen when
playing a DATA CD or DATA DVD.
• The MP3 audio track/JPEG image file/DivX
video file you want to play is broken.
• The data is not MPEG1 Audio Layer 3 data.
• The JPEG image file format does not conform to
DCF.
• The JPEG image file has the extension “.JPG” or
“.JPEG,” but is not in JPEG format.
The system does not work normally.
• Disconnect the AC power cord (mains lead) from
the wall outlet (mains), then reconnect after
several minutes.
“DEMO PLAY” appears in the front panel
display.
• Contact your Sony dealer or local authorized Sony
service facility.
When the self-diagnosis function is activated to
prevent the system from malfunctioning, a 5-
character service number (e.g., C 13 50) with a
combination of a letter and 4 digits appears on
the screen or the front panel display. In this case,
check the following table.
When displaying the version
number on the screen
When you turn on the system, the version
number [VER.X.XX] (X is a number) may
appear on the screen. Although this is not a
malfunction and for Sony service use only,
normal system operation will not be possible.
Turn off the system, and then turn on the system
again to operate.
Self-diagnosis Function
(When letters/numbers appear in the
display)
First 3
characters of
the service
number
Cause and/or corrective action
C 13
The disc is dirty.
,
Clean the disc with a soft cloth
(page 103).
C 31
The disc is not inserted correctly.
,
Restart the system, then re-insert
the disc correctly.
E XX
(xx is a number)
To prevent a malfunction, the
system has performed the self-
diagnosis function.
,
Contact your nearest Sony
dealer or local authorized Sony
service facility and give the 5-
character service number.
Example: E 61 10
C:13:50
TV screen example
VER.X.XX
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