Sony BRAVIA KD-55A9G Скачать руководство пользователя страница 19

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SECTION 3

TROUBLESHOOTING

Before you make the service call…

1.  Confirm the symptom from the customer.
2.  Select that symptom from the chart.
3.  Bring all the boards and cables listed for that symptom.
4.  Follow the troubleshooting charts in the technical guides to isolate the board.
5. Chart Colour Code

RED DOT: Most likely defective part

BLUE TRIANGLE: Secondary possible defective part

GREEN SQUARE: Tertiary possible defective part

BLACK TEXT: Board that may correct the symptom

Triage Chart

CHASSIS:

Power

Remote Network

Audio

Smart Core

Bluetooth (BT)

TU_

DEM

TU_

DEM

OD_I

TCO

N_E

FRCT

C_I2

AUD

_ER

R_I2

4KP
Q_E

RR_I

TEM

P_ER

R_I2

EAR

C_ER

R_I2

No White Power

LED & does not

reponse to remote

(Dead Set)

Stationa

colored

lines or

dots

No video

One of

Inputs

NO RF

input

No video all

Inputs

No Remote

Wireless

can't

connect

No Audio

Smart Core no LED (Set

is still alive)

Bluetooth / One Step

Remote (OSR) can't

connect

B* Board

■

G* Board

■

H* Board

Actuater

(Panel module)

Speaker

(Sub woofer)

Wifi & BT Module

V By One FFC

Tcon

(Panel module)

■

OLED Panel

(Panel module)

■

Power Power Tcon

Panel

(Communication)

Panel

Power

TEMP

4KBE

Audio

Tcon

Power

Problem

Reference

Symptoms - Shutdown. Power LED

blinking red diagnostics sequences

Symptoms - no shutdown

Error log record only

Video

- missing or distorted

SYS SET

2019/04/19 01:55:00 (GMT+09:00)

Содержание BRAVIA KD-55A9G

Страница 1: ...rs is forbidden 3 Destroy or erase any and all portion of this information promptly in an irrecoverable and secure fashion after achieving the purpose described in Section 1 above 4 Do not copy replicate reproduce alter translate transmit sell lease or distribute this information in whole or in part without the prior written permission of the author Notwithstanding foregoing it is permitted to cop...

Страница 2: ...2 Version Date Subject 1 2019 04 1 1st Issue REVISIONHISTORY SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 3: ...A9G XBR 65A9G XBR 77A9G KD 55AG9 KD 65AG9 KD 77AG9 KJ 55A9G KJ 65A9G KJ 77A9G THIS SERVICE MANUAL CONTAINS COMMON INFORMATION FOR BELOW REGIONS AND MODELS REGION ASIA AMERICA EUROPE CHINA JAPAN MODEL LISTS SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 4: ...ircuit Board Location Exploded Views and Parts List Note Pictures provided in this manual may have difference from actual sets TABLE OF CONTENTS Section Title Page 1 SAFETY NOTES 5 2 SELF DIAGNOSTIC FUNCTION 13 3 TROUBLE SHOOTING 19 4 SERVICE ADJUSMENT 80 5 DIAGRAMS 92 SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 5: ...ied service personnel only 2 To reduce the risk of electric shock do not perform any servicing other than that contained in the operating instructions unless you are qualified to do so 3 WARNING An isolation transformer should be used during any service to avoid possible shock hazard because of live chassis The chassis of this receiver is directly connected to the ac power line The replaceable fus...

Страница 6: ... Avoid displaying images that may cause image retention The following are examples of images that may cause image retention Content with black bars either on the top and bottom and or the left and right sides of the screen for example Letterboxed 4 3 screen Standard definition Static images such as photos Video games that might have static content in some part of the screen On screen menus program...

Страница 7: ...hapter of SELF DIAGNOSIS FUNCTION in this service manual to find out how to confirm the Panel ON time Panel Refresh times in service mode Panel refresh Panel refresh will automatically run to adjust the uniformity of the TV screen after it has been in use for long periods of time Panel refresh can also be performed manually and should only be used if image retention is very noticeable or you see t...

Страница 8: ...d daily Use Multi meter to make sure resistance of ESD wrist strap is OK R 750K Ohms to 35Mega Ohms ESD cushion sheet Please use a bag containing the board or a special seat Handle with care Do not swing Hold the board with both hands Do not hold push Heat Sink Things to prepare in advance SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 9: ... Sink when take out or install it Keep vertical position and put in take out from Box Always put in to ESD bag then place into Box Container Box 2 Caution for Board handling ESD Be sure to observe the following contents When take off Rear Cover do not touch to board Use ESD wrist strap SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 10: ...del K 55 65A9F K 65Z9F Caution ESD wrist strap to be checked daily Use Multi meter to make sure resistance of ESD wrist strap is OK R 750K Ohms to 35Mega Ohms When holding board do not hit touch to Plastic part s After take defective board out from TV put it into ESD bag Do not place on floor mat carpet direct And always put it on ESD cushion SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 11: ... and all other exposed metal parts for AC leakage Check leakage test as described next 8 For safety reasons repairing the Power board and or Inverter board is prohibited 1 6 Leakage Test To protect electric shock when customer touch the terminal Leakage current can be measured by V Voltmeter or oscilloscope r m s or peak reading Stabilized power supply instrument and isolated voltage transformer U...

Страница 12: ...uaranteed earth ground the cover plate retaining screw on most AC outlet boxes is also at earth ground 2 If the retaining screw is to be used as your earth ground verify that it is at ground by measuring the resistance between it and a cold water pipe with an ohmmeter The reading should be zero ohms 3 If a cold water pipe is not accessible connect a 60 to 100 watt trouble light not a neon lamp bet...

Страница 13: ... BACKLIGHT 7x B H P Over temperature protection TEMP_ERR B H P Over temperature protection TEMP_ERR B H P Over temperature protection TEMP_ERR 8x B 4KBE Error 4KBE WDT B 4KBE Error 4KBE WDT B 4KBE Error 4KBE WDT SECTION 2 SELF DIAGNOSTIC FUNCTION DIAGNOSTIC TEST INDICATORS When an error occurs the Smart Core Red LED will flash a set number of times to indicate the possible cause of the problem If ...

Страница 14: ...e I2C communication failure AUD_ERR_I2C B Audio amp I2C communication failure B Audio amp I2C communication failure B Audio amp I2C communication failure TEMP_ERR_I2C B H Temp sensor I2C communication failure B H Temp sensor I2C communication failure B H Temp sensor I2C communication failure TU_DEMOD_I2C B Tuner Demodulator I2C communication failure B Tuner Demodulator I2C communication failure B ...

Страница 15: ... 007 TEMP ERR 000000000000 000000000000 000000000000 000 007 TEMP ERR I2C 000000000000 000000000000 000000000000 000 008 4KBE ERR 000000000000 000000000000 000000000000 000 SELF CHECK 00034 00231 00034 Back Home Exit Up Down Scroll 002 MAIN POWER 050121081135 041231123456 031111182547 003 003 DC ALERT 000000000000 000000000000 000000000000 000 003 AUD ERR 000000000000 000000000000 000000000000 000...

Страница 16: ... 150101000200 150101000002 000000000000 002 007 TEMP ERR I2C 000000000000 000000000000 000000000000 000 008 4KBE ERR 000000000000 000000000000 000000000000 000 Back 00005 00414 00002 Home Exit Up Down Scroll Panel Operation Time clear 7 0 Timestamps and Error Count clear 8 0 Total Operation Time and Boot Count clear 9 0 Panel Operation Time is recorded every 30 min but Total Operation Time is reco...

Страница 17: ...RR I2C 000000000000 000000000000 000000000000 000 003 TU DEMOD I2C 000000000000 000000000000 000000000000 000 003 EARC ERR I2C 000000000000 000000000000 000000000000 000 004 LD ERR 000000000000 000000000000 000000000000 000 004 BCM ERR 000000000000 000000000000 000000000000 000 005 TCON ERR 150101000504 000000000000 000000000000 001 005 P ID ERR 000000000000 000000000000 000000000000 000 006 BACKL...

Страница 18: ...ber of off on action during the error shutdown is recorded to STDWN_OFFON_CNT 1 If STDWN_OFFON_CNT STDWN_RTRY_LIMIT and STDWN_OFFON_CNT_MAIN_POWER STDWN_RTRY_LIMIT_MAINPOWR you can turn the set on by a remote power key At this time if the error occurs again the STDWN_OFFON_CNT is incremented by 1 2 When the main micro operates normally for STDWN_OFFON_CLR 60 minutes STDWN_OFFON_CNT and STDWN_OFFON...

Страница 19: ... _ER R_I2 C 4KP Q_E RR_I 2C TEM P_ER R_I2 C EAR C_ER R_I2 C No White Power LED does not reponse to remote Dead Set Stationa ry colored lines or dots No video One of Inputs NO RF input No video all Inputs No Remote Wireless can t connect No Audio Smart Core no LED Set is still alive Bluetooth One Step Remote OSR can t connect B Board p l p p p l l l l p l p p l l l p p l p p G Board l p p l l p p H...

Страница 20: ...odel No Power Check STBY 3 3V C805 near CN800 on BM3J19 board Harness G Board Replace Between G Board to BM3J19 Board Harness BM3J19 Board NG OK NG OK u Com Failure DDCON LDO Main Device Failure 1 0 No Power SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 21: ...Q403 SOC Muffin 3 IC1000 P_ON_ 1 PGOOD_1 P_ON_ 2 OPWRSB GND R817 pin2 pin14 pin9 pin12 pin13 pin10 pin6 Vdd u com supply voltage 3 3V_STBY POWER_ON ORESETB X_SYSTEM_RST pin20 SNIM_RST Tuner TU3002 TU3003 pin7 BL_ON DC_OFF_DET pin18 P_ON_HL FET SW 12 7V_LNB Q408 Q409 USB VBUS SW IC4602 pin11 DC_MON ADC port SOC Muffin 3 IC1000 pin8 P on u com control signal path summary BM3J19 Board LCD Model 12V_M...

Страница 22: ...in 3 IC1000 P_ON_ 1 PGOOD_1 P_ON_ 2 OPWRSB GND R817 pin2 pin14 pin9 pin12 pin13 pin10 pin6 Vdd u com supply voltage 3 3V_STBY POWER_ON ORESETB X_SYSTEM_RST pin20 SNIM_RST Tuner TU3002 TU3003 pin7 BL_ON DC_OFF_DET pin18 P_ON_HL FET SW 12 7V_LNB Q408 Q409 USB VBUS SW IC4602 pin11 DC_MON ADC port SOC Muffin 3 IC1000 pin8 P on u com control signal path summary BM3J19 Board OLED Model 12V_MAIN GND R822...

Страница 23: ...824 or P on u com pin3 IC800 is 3 0V Check P_ON_ 1 CL813 or P on u com pin12 IC800 is 3 0V Change IC800 no Continue next page Check VDD C818 Voltage Is the voltage 3 0V Check 3 3V_STBY Line C805 CN800 9pin no Check TYPE_DET R810 Voltage Is the voltage 2 6 0 2V no yes Check OPWRSB R820 Voltage Is the voltage 0V SOC Muffin 3 problem IC1000 AL14 OPWRSB no yes Check PGOOD_1 R818 Voltage Is the voltage...

Страница 24: ...12 IC800 is 3 0V Change IC800 no Continue next page Check VDD C818 Voltage Is the voltage 3 0V Check 3 3V_STBY Line C805 CN800 9pin no Check TYPE_DET R810 Voltage Is the voltage 2 6 0 2V no yes Check OPWRSB R820 Voltage Is the voltage 0V SOC Muffin 3 problem IC1000 AL14 OPWRSB no yes Check PGOOD_1 R818 Voltage Is the voltage 3 0V 1 3 No POWER DDCON LDO Check 1 0V DDCONs IC608 IC609 IC610 no yes Ty...

Страница 25: ... IC800 no yes Change IC800 Change IC800 Change IC800 Previous page BM3J19 Board LCD and OLED Model TV Business Division Check X_LED_MUTE R819 or P on u com pin8 IC800 Is the voltage 3 0V no yes Check X_BE_RST from SOC Muffin If X_BE_RST is 3 0 SOC BE IC7000 problem Otherwise SOC Muffin 3 IC1000 problem END u com IC800 is working OK Check BL_ON R831 or P on u com pin7 IC800 Is the voltage 3 0V Chan...

Страница 26: ...on u com IC800 pin13 F403 C461 BM3J19 DC DC IC601 1 2V_M3_DDR C609 C607 R605 3 3V_STBY C603 BM3J19 LDO IC602 1 05V_M3_STBY C611 C610 C610 3 3V _STBY C610 BM3J19 LDO IC603 1 05V_M3_ST_ET C613 CL1424 R3600 M3 IC1000 AJ11 C612 BM3J19 DC DC IC604 1 05V_M3_A C616 IC604 PIN5 P on u com IC800 pin13 F603 C615 BM3J19 LDO IC606 2 5V_M3_DDR C619 C618 C618 3 3V_STBY C618 BM3J19 LDO IC607 1 8V_EMMC C622 C677 R...

Страница 27: ...LDO IC6600 1 8V_BE_LDO C6601 IC6601 PIN5 P on u com IC800 pin13 C6600 BM3J19 DC DC IC6601 1 5V_BE_DDR C6606 IC6601 PIN5 P on u com IC800 pin13 F6600 C6605 BM3J19 DC DC IC6602 0 9V_BE C6637 R6609 P on u com IC800 pin12 F6603 C6636 BM3J19 DC DC IC6604 0 8V_BE C6624 R6634 P on u com IC800 pin12 F6602 C6617 1 3 No Power DDCON LDO SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 28: ...RT yes Change DDCON IC601 Check Vcc voltage C603 Is voltage 3V yes Check D600 Is diode alive no yes Check 3 3V_STBY G board Change D601 no Check Vcc voltage C603 Is voltage 4V yes Check D601 Is diode alive no yes Check 5V_MAIN DDCON IC402 Check IC402 Vcc voltage C423 Is voltage 12V no yes 1 3 No Power DDCON LDO SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 29: ... u com pin10 Refer 1 2 No Power U Com Failure 2 Check G board Board Operation IC Ref Voltage supply BM3J19 DC DC IC401 1 8V_TU_P BM3J19 DC DC IC402 5V_MAIN 5V_AUDIO BM3J19 DC DC IC403 3 3V_MAIN 3 3V_AUDIO BM3J19 DC DC IC405 1 8V_TU BM3J19 DC DC IC601 1 2V_M3_DDR BM3J19 DC DC IC604 1 05V_M3_A BM3J19 DC DC IC608 1 0V_M3_CORE BM3J19 DC DC IC609 1 0V_M3_CPU BM3J19 DC DC IC610 1 0V_M3_GPU BM3J19 DC DC ...

Страница 30: ...UT DDCON IC403 on BM3J19 or 3 3V_STBY G board no yes yes Please refer page 26 29 for Ref number BM3J19 Board Model Board Operation IC Ref Voltage supply BM3J19 LDO IC400 1 2V_HDMI BM3J19 LDO IC602 1 05V_M3_STBY BM3J19 LDO IC603 1 05V_M3_ST_ET BM3J19 LDO IC606 2 5V_M3_DDR BM3J19 LDO IC607 1 8V_EMMC BM3J19 LDO IC6600 1 8V_BE_LDO 1 3 No Power DDCON LDO SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 31: ...re 24MHz Replace crystal No Yes Muffin reset released ORESETB High Check Power uCom Follow 1 2 1 3 No Yes eMMC clock present Write DDR check bootloader No Yes eMMC data corruption No Is there DDR error Replace Muffin3 Replace DDR Yes Store SW log check SW behaviors Is there DDR error Write DDR check bootloader No Replace DDR Yes No 1 4 NO POWER Muffin3 Failure SYS SET 2019 04 19 01 55 00 GMT 09 00...

Страница 32: ...32 Muffin3 replacement SW write Muffin3 replacement flow eMMC replacement eMMC need to be replaced when changing Muffin3 1 5 NO POWER Muffin3 Replacement SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 33: ...33 2 time blinking Check 12 7V_MAIN at pin 5 8 of CN800 on BM3J19 Board Voltage 13 2V Yes No BM3J19 BM3J19 Board G Board 2 0 LED Blinking 2x Main power Error SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 34: ...34 Name Board PWB A side Detail BM3J19 CN800 CN800 5 7pin 12 7V_MAIN a Check point for BM3J19 SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 35: ...ivision 35 Error Item Number of STBY LED flashing Description Uroboros2 DC_ALERT 3 Main board 5V power rail monitoring AUD_ERR 3 Audio amp error detection Detail of 3x LED Blinking SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 36: ... Check 5 0V_VBUS at C431 on BM3J19 board 4 959V Voltage 5 285V Retry OK NG BM3J19 Board Check 12 7V_MAIN at pin 5 8 of CN800 on BM3J19 board Voltage 12 2 13 2V BM3J19 NG G Board OK 2 1 LED Blinking 3x DC Alert Error SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 37: ...37 Name Board PWB A side Detail BM3J19 CN800 12 7V_MAIN Pin 5 7 of CN800 B side 5 0V_VBUS at C431 Check point for BM3J19 SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 38: ...information Error Item Number of STBY LED flashing Description Uroboros2 DC_ALERT 3 Main board 5V power rail monitoring AUD_ERR 3 Audio amp error detection Detail of 3x LED Blinking SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 39: ...pedance by multi meter Less than 3Ω Replace Speaker No Yes LED 3x blinking Audio Error Speaker Harness Power Off Check Go to 3 3 Power On Check Go to 3 4 Replace G Board NG OK G Board 2 2 LED Blinking 3x Audio Error SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 40: ...r Item Number of STBY LED flashing Description Uroboros2 LD_ERR 4 LED voltage error detection with LD IC BCM_ERR 4 LD IC initialize or I2C communication error detection Detail of 4x LED Blinking SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 41: ...linking LED Voltage Check LD_ERR_DET Voltage at CL7224 on BM3J19 Board BM3J19 Board BM3J19 Low Replace LD board High LD Board OK NG Panel 2 3 LED BLINKING 4x LED Voltage Error SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 42: ...42 Name Board PWB A side Detail BM3J19 CL7224 LD_ERR_DET Check point for BM3J19 SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 43: ...D flashing Description Uroboros2 LD_ERR 4 LED voltage error detection with LD IC BCM_ERR 4 LD IC initialize or I2C communication error detection TV Business Division 43 Detail of 4x LED Blinking SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 44: ...CM Error TV Business Division 44 4 time blinking BCM Error Check LD_RDY At CL7400 on BM3J19 Board BM3J19 Board High Low Replace LD board NG OK LD Board Panel BM3J19 Check point for BM3J19 SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 45: ...45 Name Board PWB A side Detail BM3J19 TV Business Division 45 CL7400 LD_RDY Check point for BM3J19 SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 46: ...and BM3J19 Replace the V By One FFC Replace BM3J19 Board Harness V By One FFC BM3J19 Board NG OK NG Symptom improvement Symptom improve Symptom improve NG NG G Board Replace G Board NG Panel T con Symptom improvement OK Replace Panel T con LED BLINKING 5x Panel ID Read Error SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 47: ...arness Replace harness Replace BM3J19 BM3J19 Board Harness Connection OK No improvement Low Panel Replace Panel Symptom Improvement No Improvement Symptom Improvement G board Replace G board No improvement G board Symptom Improvement Check harness connection G board to BM3J19 LED BLINKING 6x Backlight Error SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 48: ...48 Name Board PWB A side Detail BM3J19 TV Business Division 48 CL7225 BL_ERR_DET Check point for BM3J19 SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 49: ...ce is OK Temperature Ventilation etc Set to another location etc No Symptom improvement H board NG Replace H Board and Aging a few hours Symptom improvement Panel BM3J19 Board NG Replace BM3J19 Board and Aging a few hours 1 1 Symptom improvement LED BLINKING 7x Temperature Error SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 50: ...50 TV Business Division 50 8 time blinking Replace BM3J19 Board LED BLINKING 8x 4KBE Error SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 51: ...ter Less than 10Ω and More than 3Ω Check Speakers setting is TV Speakers Nothing is connected to Headphone terminal and Bluetooth Volume setting is not too small OK Finish Replace Speaker Then OK NG OK NG OK OK OK NG Replace Speaker Harness Then OK Confirm the speaker harness Cut or shorted to the chassis OK OK 3 1 No Sound for Speaker SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 52: ...nity only Replace B PWB No Sound Opt out Replace B PWB Big but no sound Finish Finish Check Volume setting is not too small Check Settings Speakers setting is TV Speakers Digital Audio Out is PCM Digital audio out volume is Max 3 2 No Sound for Headphone out Audio out Opt out SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 53: ... 7 NO SOUND TUNER TV Business Division 53 No Sound with normal picture Please refer Audio troubleshooting YES NO Only RF tuner input Check IC1000 SOC 3 7 NO SOUND TUNER SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 54: ...ference TV set For example RB2 RB1 OK Check the settings of Source equipment Is Distributor used NO YES Connect Source equipment directly Check sound by other TV set which is same model NG OK Refer to 3 0 No Sound Change B Board And inform the designer of it 3 8 NO SOUND HDMI1 2 3 4 SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 55: ... to other part Video Tuner HDMI Replace the main Board Main board NG Symptom improvement Panel T CON Refer to the flow 1 0 and check the power supply problem Yes Power supply problem No Replace the V by One FFC Harness CN9200 9201 V by One FFC Harness Symptom improvement NG 4 0 NO PICTURE SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 56: ...56 TV Business Division 56 Video Side Mini Jack M3 IC1000 AL27 CVBS0P AP3 GPIO56 VIDEO_DET CVBS0P 4 1 Video Analog Signal Path SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 57: ...3207 Muffin IC1000 Problem OK NG No Picture J3200 Connectivity Problem Detailed check all parts at VIDEO_DET signal Path R3206 Parts Broken J3200 Connector Problem OK NG OK Condition No part short circuited NG Condition Part short circuited OK Condition No solder splash can be seen NG Condition Solder splash can be seen OK Vpp 1 V NG Vpp 0 V OK Vpp 3 3 V NG Vpp 0V OK Vpp 3 3V NG Vpp 0V 4 2 No Pict...

Страница 58: ...ition Actions to be taken Refer to IC troubleshooting for further investigation Change Connector Change Part J3200 Connector Problem Parts Broken Muffin IC1000 Problem J3200 Connectivity Problem SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 59: ...ip function BM3J TV Business Division 59 Video Side Mini Jack Input Signal Non Detect Typical Detect Typical Video VIDEO_DET IC1000 AP3 GPIO56 0V 3 3V 4 2 4 3 Input Skip function BM3J SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 60: ...3V 1 All broadcasting channel cannot be received OK NG Check part mounting condition for I2C SDA SCL line Refer Note I2C Change NG parts connected to I2C bus NG OK Refer to next page Notes I2C I2C line for all tuners except Japan Parts for I2C SDA line R2800 C2803 Parts for I2C SCL line R2801 C2804 I2C line for Japan Parts for I2C SDA line R2804 Parts for I2C SCL line R2805 1 It does not use 1 8V ...

Страница 61: ... Tuning 1 Digital Check Tuner power line 12V at JL2822 12V Satellite Refer Digital Tuning 2 NG OK 12V LNB Voltage Checking For TW NA ATSC MX UC and LA ISDB T For AEP JP PA_T2 CH HK and LA T2 COL From Previous page Terrestrial Cable 4 4 NO PICTURE TUNER SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 62: ...p View For Tuner Power Lines JL2800 3 3V JL2807 RESET 3 3V JL2822 12V JL2801 1 8V BM3J19 Tuner potion Bottom View For Tuner Power Lines 3 3V 12V 1 8V BM3J19 Tuner potion Top View For Tuner Power Lines 4 4 NO PICTURE TUNER BM3J19 SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 63: ...63 TV Business Division 63 BM3J19 Top View For Tuner I2C line R2804 R2805 R2800 C2804 C2803 R2801 4 4 NO PICTURE TUNER BM3J19 SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 64: ...heck LNB power line 12V_MAIN at R495 12V Check P_ON_HL signal line at CL810 R826 3 3V MOSFET Q408 Q409 broken OK FOR 12V LNB Voltage Checking AEP and JP NG Check harness between B Board and G board OK NG Harness broken Please refer G board troubleshooting Check 12V_Main at CN800 JL801 JL810 OK NG 4 4 NO PICTURE TUNER SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 65: ...CTURE TUNER BM3J19 TV Business Division 65 BM3J19 Top View 12V LNB Voltage line R826 CL810 Q408 F2801 R495 Q409 12V_LNB 12V_MAIN BM3J19 Bottom View 4 4 NO PICTURE TUNER BM3J19 SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 66: ...G parts Check IC1000 SoC OK Confirm ANT or Cable connection A NG Notes Parts for IFOUT_N line FB2801 C2807 C2826 Parts for IFOUT_P line FB2802 C2808 C2825 Parts for IFAGC line R2809 R2838 C2827 Insert correct signal in correct terminal A Check part mounting condition for analog control line IFOUT_N IFOUT_P IFAGC Check IC1000 SoC Tuner module OK NG 4 4 NO PICTURE TUNER SYS SET 2019 04 19 01 55 00 G...

Страница 67: ...DB T Digital Tuning 1 OK Check SoC IC1000 and Tuner module Check Tuner module Change NG parts Confirm ANT or Cable connection For TW LA ISDB T LA T2 COL Cable For NA ATSC MX UC Notes Parts for IFOUT_N line FB2801 C2807 C2826 Parts for IFOUT_P line FB2802 C2808 C2825 Parts for IFAGC line R2809 R2838 C2827 NG A NG Insert correct signal in correct terminal A 4 4 NO PICTURE TUNER SYS SET 2019 04 19 01...

Страница 68: ...NER BM3J19 TV Business Division 68 C2825 R2838 BM3J19 Top View IF IFAGC line C2826 C2827 BM3J Bottom View FB2802 C2808 C2807 FB2801 R2809 Under the heatsink 4 4 NO PICTURE TUNER BM3J19 SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 69: ...Tuning 2 Confirm ANT or Cable connection Confirm ANT or Satellite connection LA T2 COL For AEP JP For PA_T2 and CH HK OK Notes TS line TS line parts for LA T2 PA T2 CH HK RB3001 RB2802 TS line parts for AEP JP R3014 R3015 R3016 R3017 RB2802 Digital cable Terrestrial Refer to Digital Tuning 1 Terrestrial Cable OK Change NG parts NG OK Sound is normal OK Check IC1000 SoC Check IC1000 SoC Confirm an ...

Страница 70: ...PICTURE TUNER BM3J19 TV Business Division 70 BM3J19 Top View TS1 line R3015 R3016 R3014 R3017 RB2802 BM3J19 Bottom View RB3001 BM3J19 Bottom View 4 4 NO PICTURE TUNER BM3J19 SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 71: ...of Source equipment cable Target board other TV set both NG Other TV set OK Is using HDMI splitter NO YES Connect Source equipment directly Reference TV Set OK Check IC1000 5V line NG Spec 4 7 5 3V 5V line OK and HPD line NG Spec 2 4 5 3V 5V line CL4060 4061 4062 4063 HPD line CL3803 3805 3808 3810 Change B Board And inform the designer of it Check IC1000 And inform the designer of it Check CL 5V ...

Страница 72: ...ection between B board and switch module Change switch module Switch module issue B board to switch module harness issue OK Change harness between B board to switch module harness NG NG NG OK OK Main device issue Change B board 5 0 Key Switch Buttons Error SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 73: ...oard to SmartCore harness B board to SmartCore harness issue Harness connection issue Change SmartCore SmartCore issue NG Change B board Main device issue Check harness connection between B board and SmartCore NG NG OK OK OK 5 1 IR Remote Commander Error SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 74: ...harness issue Harness connection issue Change SmartCore SmartCore issue Change B board Main device issue NG Check harness connection between B board and SmartCore NG NG OK OK OK Check UI setting and make sure light sensor setting is ON Setting issue Change setting to ON Setting is OFF Setting is ON 5 2 Light Sensor Error SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 75: ...etting OK Connection Results Local Access Connection Results Internet Access Failed OK Failed Failed Wired Set up IP address setting Auto Check Local router DHCP server Manual Check IP address Local router setting B board OK 75 6 0 Network Malfunction Ethernet Wired SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 76: ...oo weak or even No signal Access Point Bxx Board Hardware defect suspected Go to the next page No Yes No Yes NG OK Wi Fi BT module Error message or no scan result appear in the network setting Check with another Wi Fi BT module 6 2 Wireless Network malfunction 1 2 SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 77: ...NG NG Change Bxx board Wi Fi BT module OK If Wi Fi malfunction happens Wi Fi BT module Harness between Wi Fi BT and Bxx Bxx board are suspected NG Change harness between Bxx board and Wi Fi BT module Main Harness OK 1 Check with another Wi Fi BT module 6 2 Wireless Network malfunction 2 2 SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 78: ...tooth Speaker Headphoneoperation manual Home Settings Bluetooth Settings OK Check harness connection is OK between Wi Fi BT module and Bxx Loose harness NG OK Connect properly NG Change Wi Fi BT module NG Change Bxx board Wi Fi BT module OK NG Change harness Between Bxx board and Wi Fi BT module Main Harness OK NG else OK Can turn On BT and Can find the BT devices 6 3 Bluetooth malfunction SYS SET...

Страница 79: ...ogle Ok Google detection on the TV NG Change Main harness NG OK Connect properly OFF Check Mic I F Board NG OK Change Mic I F board OK Check harness connection between Mic I F board and B Board Change Mic FPC Module NG Check Mic FPC Module OK 6 4 Built in Mic Malfunction SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 80: ... of service mode please AC Plug OFF ON the TV set From Standby Mode 1 Go to TV standby condition by remote commander 2 Press Display or i info 5 Volume then TV power on remote 3 You can see Service menu on display 80 Remote Commander 1 2 3 4 Home Exit General Setting Tuner Wi Fi BT Service Mode Model Information Self diagnosis History Video Audio Panel PQ SDB Service Menu Service Menu SYS SET 2019...

Страница 81: ...n 81 Function The flow of control Service mode on Display or i info 5 Vol Up Power Close Service menu Home Service mode off AC plug OFF Item up down Item select left right Execute Enter Summary of Service Control SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 82: ...formation Main Micro PKG1 1 0 03 26 1 00 0 0043 CEI V1 00000000 02000001 AQ2 5030 00 00 00 00 0 0 0 CameraVID CameraPIC CameraFW SW Version NVM Version Boot Version PQ Version AQ Version exFRC SF0 114 MLFW ex 4k BE SF2 550 MAFW SF0 201 ADSP SD2 550 NDAT SP2 550 PDAT SD2 550 BDAT SF BCM SD0 001 FDAT SD0 000 UDAT SD2 550 BDIX 2 Press Enter or BACK button to return to Service Mode Set Home Exit Gener...

Страница 83: ...r NO Select YES if input data is correct Select NO if input data is incorrect Press Enter to save answer The font color of YES NO is change to black when it is selected Set Home Exit General Setting Tuner Wi Fi BT Service Mode Model Information Self diagnosis History Video Audio Panel PQ SDB Service Menu Model Number Setting Serial Number Edit _ _ _ _ _ _ _ Model Status Information Model Informati...

Страница 84: ... saved into EEPROM The serial number that has been input is displayed Operator can still edit the Serial Number Model Number Setting Serial Number Edit 9999999 Model Status Information Model Information Set Home Exit Model Number Setting Serial Number Edit 9 9 9 9 9 9 9 Model Status Information Model Information Yes No Input Data correct Set Home Exit The font color of YES NO is change to black wh...

Страница 85: ...Exit Model Status Information OK MODEL_NUMBER_SETTING _ _ _ _ _ _ _ _ _ _ _ _ 1 In Service Mode select Model Information by pressing or then pressing Enter or button to enter inside 2 Select Model Number Setting by pressing or button then pressing Enter or button 3 Press or arrow key to scroll Product Name Candidate e g KD 65XF9005 CEI 4 Select one Product Name from the list After that select OK a...

Страница 86: ...emote commander a b c General Setting Tuner Wi Fi BT Service Mode Model Information Self diagnosis History Video Audio Panel PQ SDB Service Menu Set Home Exit Panel PQ Back WB Adjustment WB Mura CUC data transfer Set Home Exit 0 Back R WB Gain Set Home Exit 0 G WB Gain 0 B WB Gain 0 R WB Offset 0 G WB Offset 0 B WB Offset WB Adjustment If necessary SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

Страница 87: ...ander and press Enter button Selectable items are 0 SoC to T con 1 T con to SoC 2 Not action c Similarly to select the items in Mura and CUC data d Select start and press Enter button to start transfer General Setting Tuner Wi Fi BT Service Mode Model Information Self diagnosis History Video Audio Panel PQ SDB Service Menu Set Home Exit Panel PQ Back WB Adjustment WB Mura CUC data transfer Set Hom...

Страница 88: ... WB Gamma data transfer by pressing or on remote commander b To change the items press or on remote commander and press Enter button Selectable items are 0 SoC to T con 1 T con to SoC 2 No action c Mura data transfer is also displayed on the menu but Mura function does not work on OLED model CUC function can work refer to next page Please skip these items by pressing on remote commander d Select s...

Страница 89: ...B Mura CUC data transfer a Select CUC data transfer by pressing or on remote commander b To change the items press or on remote commander and press Enter button Choose 1 T con to SoC and press Enter button c Mura data transfer is also displayed on the menu but Mura function does not work on OLED model Please skip this item by pressing on remote commander d Select start and press Enter button to st...

Страница 90: ...ing 4 Result OK or NG will be displayed after performance of HDD is checked General Setting Tuner Wi Fi BT Service Mode Model Information Self diagnosis History Video Audio Panel PQ SDB Service Menu Set Home Exit Off AAA Update CI Credent ECS_Enable General Setting Back Aging mode Ship Confirm HDD Performance Ch SCART RGB VREF Set Home Exit Off Auto HDD Performance Check Please wait Set Home Exit ...

Страница 91: ...G will be displayed after HDD re registration is succeed failed General Setting Tuner Wi Fi BT Service Mode Model Information Self diagnosis History Video Audio Panel PQ SDB Service Menu Set Home Exit Off AAA Update CI Credent ECS_Enable General Setting Back Aging mode Ship Confirm HDD Performance Ch SCART RGB VREF Set Home Exit Off Auto NG HDD Re Register Result Back Set Home Exit HDD Re Register...

Страница 92: ...RF CI RS232C IR In eARC IC4000 DDCs WiFi BT J20H098 USB HS Hub Mic I F LPC54113 I2S S PDIF Composite I2S I2S for Echo Cancelling I2C USB FS Center Key L R Keys I2C USB3 0 USB2 0 ACAS Panel Tcon V19 EEPROM Panel ID Flash Gx board PSU CEC D Amp TAS5782 SP SP SP Actuator WF 4 ch 2 2 ch eMMC 16GB DDR4 8Gib x 4 8Gib x 2 4Gib x 2 ADC AK5522 Center SP In SW HS9 IR Rx RGB LEDs Light Sens Video signal Audi...

Страница 93: ...D VBTX11N 31 11 RX11_N In Fast on 187 1 3 22 2 2 CEN TER_I N PUT_N G N D 32 10 G N D In Fast on 110 2 2 22 1 3 CEN TER_I N PUT_P VBTX10P 33 9 RX10_P Fast on 110 N C 4 GN D _D VBTX10N 34 8 RX10_N JST PBVP 04V S 1 842 566 12 G N D 35 7 G N D 1 842 593 11 SM 04B PBVSS TB LF SN PS VBTX9P 36 6 RX9_P VBTX9N 37 5 RX9_N 1 562 497 21 G N D 38 4 G N D L 1 5 22 VBTX8P 39 3 RX8_P N C 2 N C VBTX8N 40 2 RX8_N L...

Страница 94: ...st on 187 1 3 22 2 2 CEN TER_I N PUT_N G N D 32 10 G N D In Fast on 110 2 2 22 1 3 CEN TER_I N PUT_P VBTX10P 33 9 RX10_P Fast on 110 N C 4 GN D _D VBTX10N 34 8 RX10_N JST PBVP 04V S 1 842 566 12 G N D 35 7 G N D 1 842 593 11 SM 04B PBVSS TB LF SN PS VBTX9P 36 6 RX9_P VBTX9N 37 5 RX9_N 1 562 497 21 G N D 38 4 G N D L 1 5 22 VBTX8P 39 3 RX8_P N C 2 N C VBTX8N 40 2 RX8_N L 3 6 22 G N D 41 1 G N D JST...

Страница 95: ...PUT_P VBTX10P 33 9 RX10_P Fast on 110 N C 4 GN D _D VBTX10N 34 8 RX10_N JST PBVP 04V S 1 842 566 12 G N D 35 7 G N D 1 842 593 11 SM 04B PBVSS TB LF SN PS VBTX9P 36 6 RX9_P VBTX9N 37 5 RX9_N 1 562 497 21 G N D 38 4 G N D L 1 5 22 VBTX8P 39 3 RX8_P N C 2 N C VBTX8N 40 2 RX8_N L 3 6 22 G N D 41 1 G N D JST SM R 03 N JST SM P 03VF N 1 843 699 12 IPEX 1 818 961 21 CN 9002 JAE FI RE41S H F 1 562 497 21...

Страница 96: ...96 Supplementary information 96 9 888 771 01 English 2019 04 Sony EMCS M Sdn Bhd SVPM 96 SYS SET 2019 04 19 01 55 00 GMT 09 00 ...

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