ModelName: Falcon_E
PartNumber: 4-164-613-11
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Troubleshooting
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The computer is running another software other than the one used for transferring.
Disconnect the USB cable, wait a few minutes, and reconnect it. If the problem
persists, disconnect the USB cable, restart the computer, and then reconnect the
USB cable.
[Connecting] or [Connected USB (MTP)] may not appear on the player, depending
on the software environment that is running on your computer.
Activate Windows Media Player, or Windows Explorer.
After prescribing the remedies above, if the problem still persists, press the RESET
button of the player and reconnect it to the computer by using the supplied USB
cable.
Data cannot be transferred to the player from your computer.
Transferring may be stopped due to noise, such as static electricity, etc. This
happens to protect data information.
Disconnect the player, then reconnect it.
If you transfer files by drag-and-drop on a computer that does not have Windows
Media Player 11 installed, only a limited amount of files (AAC, video files, etc.) may
be transferrable by drag-and-drop.
Install Windows Media Player 11 from the Windows Media Player download
site, then transfer files by drag-and-drop again. Before installing Windows Media
Player 11 on your computer, make sure to check whether your software or service
corresponds to Windows Media Player 11. For details on usage, or support on
Windows Media Player, visit the following web site:
http://support.microsoft.com/
The USB cable is not connected to a USB connector on your computer properly.
Disconnect the USB cable, and then reconnect it.
There is not enough free space in the built-in flash memory.
Delete any unnecessary data to increase free space.
Songs with a limited playing period or play count may not be transferred due to
restrictions set by copyright holders. For details on the settings of each audio file,
contact the distributor.
Abnormal data exists on the player.
Transfer usable files back to your computer and format the built-in flash memory
on the player (
p. 109).
You may not be using the supported software to transfer data to the player.
Install the supported software and use it to transfer data.
Continued