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Troubleshooting

81

Wireless LAN performance and connectivity problems

Data transfer is sometimes very slow

Microwave ovens and some cordless phones operate at the same radio frequency as the Sony Ericsson PC 
card wireless LAN adapter. When the microwave oven or cordless phone is in use, it interferes with 
the wireless network.

Therefore, check for possible sources of interference in the path between your Sony Ericsson PC card 
and the network access point.

Data transfer is always very slow

Some homes and most offices are steel-framed structures. The steel in such buildings may interfere 
with your network’s radio signals, thus causing a slowdown in the data transmission rate. Try moving 
your computers to different locations in the building to see if performance improves.

Computer is not communicating with the network

If your network has a wireless LAN access point, check all cables and make sure that the access point 
is active and service is available. Verify that all of the wireless network properties settings are correct; 
see 

Creating a wireless LAN connection

 on page 55.

Also, make sure that your computer is receiving a good signal from the access point; 
see 

Wireless Utility status icon

 on page 53.

Network performance is really slow when the system is docked to a docking station 

that has an active Ethernet port

This condition occurs if you dock your system into a docking station that has an active Ethernet 
port while your Sony Ericsson PC card is still active and connected to a wireless LAN access point. 
This is because Windows must now handle two active network connections. 

You must either disconnect the Ethernet cable from your docking station, or disable the wireless LAN 
radio on your Sony Ericsson PC card. If you disconnect the ethernet cable, you need to turn the proxy 
server off, go to 

Tools 

 

Internet Options 

 

Connections tab 

 

LAN Settings 

 

and uncheck 

the 

Proxy Server

 check box.

To disable the Sony Ericsson PC card wireless LAN radio, right-click the 

 icon and then select 

Disable Radio

.

Note:

The radio is not automatically enabled when your computer next starts. To enable the radio, 
right-click the 

 icon and then select 

Enable Radio

.

Содержание SplashPhoto 4.0

Страница 1: ...Wireless Manager 4 0 User Guide...

Страница 2: ...EDGE UMTS connection 17 Creating a CSD connection 18 Modifying a connection 19 Deleting a connection 19 Using your connection 19 Browsing the Internet via a GSM GPRS EDGE UMTS connection 20 Sending an...

Страница 3: ...ireless LAN adapter 62 Using the Windows XP wireless network connection utility 63 Opening the Windows XP wireless network connection utility 63 Enabling the Windows XP wireless network connection uti...

Страница 4: ...onnection parameters for CSD and GPRS 84 CSD specific parameters 85 TCP IP optimisation 85 Appendix B Changing the wireless LAN adapter properties 87 Appendix C Additional information 89 License agree...

Страница 5: ...the trademark or registered trademark of Sony Ericsson or is used under licence from Sony Corporation or Telefonaktiebolaget LM Ericsson You cannot use the Content except as specified herein Violatio...

Страница 6: ...ibes the Wireless Manager interface including how to navigate within the application This chapter also provides instructions for starting and stopping Wireless Manager and making mobile network connec...

Страница 7: ...t Guide aimed at getting you operational as quickly as possible An online Wireless Manager User Guide this document that provides a comprehensive description of how to use Wireless Manager to manage a...

Страница 8: ...ing on page 3 variables Information that is specific to you such as where your Windows temp directory is located or the letter that is used to access your hard drive is represented as a variable Varia...

Страница 9: ...luded in your subscription as these are usually optional services Note Network operators often provide multiple connection options via UMTS EDGE GPRS such as WAP MMS and Internet Verify the services t...

Страница 10: ...messages using the SMS Messages window in Wireless Manager see Wireless Manager SMS Messages view on page 46 for more details Wireless LAN connection Your PC card may also contain wireless LAN functi...

Страница 11: ...reless LAN you will need to have access rights to the corporate networks and hotspots that you intend to use The Wireless Manager CD ROM contains the following Wireless Manager software User documenta...

Страница 12: ...of your CD drive 2 Click Next The License Agreement window is displayed 3 Read the agreement and click Yes The Choose Destination Location window is displayed 4 To change the default location where t...

Страница 13: ...installing 5 5 Click Next The Select Program Folder window is displayed 6 Click Next The Setup Type window is displayed 7 To display a Wireless Manager shortcut icon on the Windows desktop click Yes O...

Страница 14: ...d For more information see Configuring Wireless Manager preferences on page 23 10 Click Next The Setup Status window is displayed and a progress bar indicates the progress of the installation Importan...

Страница 15: ...ote The angled corner of the SIM card must be placed into the PC card as demonstrated below The gold contacts of the SIM card should face downwards To use the PCMCIA slot for another device remove the...

Страница 16: ...The wizard may require you to locate a specific driver file If this happens a dialogue box opens click Browse and select the applicable location for the component that is being installed In the above...

Страница 17: ...ger icon Or Select Programs Sony Ericsson Wireless Manager Removing your PC card As a best practice stop your Sony Ericsson PC card from transmitting before you attempt to remove it This ensures that...

Страница 18: ...son 802 11 Wireless LAN Adapter Control Panel 5 Optional To remove the SMS messages and Phonebook entries that are saved on your hard drive complete the following steps a Navigate to the following dir...

Страница 19: ...t be inserted in your Sony Ericsson PC card If your PC card includes wireless LAN functionality the wireless LAN features may be used without a SIM card inserted To access the Sony Ericsson Wireless U...

Страница 20: ...AN network connections If your PC card does not support wireless LAN the Wireless Manager window displays the GSM GPRS EDGE UMTS connection information only To close Wireless Manager 1 Click the close...

Страница 21: ...k connection profiles For more information about the Status view see Wireless Manager Status view on page 29 Telephony Settings Displays the Telephony Settings view Use the Telephony Settings view to...

Страница 22: ...splayed Some of the status icons that display in the system tray have menus associated with them See Accessing the Wireless Manager menu on page 15 for details Viewing the GSM GPRS EDGE UMTS radio sta...

Страница 23: ...ly disconnected the menu gives you the option to connect to the most recently used GSM GPRS EDGE UMTS connection If you are connected the menu gives you the option to disconnect Help Opens the Wireles...

Страница 24: ...edefined customized connection settings may have already been entered by your network operator or administrator Check the connection drop down list in Wireless Manager Connection Wizard for any existi...

Страница 25: ...wing steps 3 Select your network operator and then click Next The APN is displayed 4 Click Next The user name and password are displayed 5 If your network operator is NOT listed in the Choose Network...

Страница 26: ...ion speeds you can specify your preferred CSD network connection speed from the drop down list and the method you want to use to connect to the network on the Speed tab of the Advanced dialogue box 6...

Страница 27: ...d Deleting a connection To delete a connection 1 From the Wireless Manager window select File Connection Wizard The Connection Wizard opens 2 Select Delete a Connection The Select the connection name...

Страница 28: ...e Use a proxy server for your LAN check box Make sure to change change the proxy server settings back when want to reconnect to your corporate LAN 2 Start your Internet browser You are online and can...

Страница 29: ...tings Control Panel Phone and Modem Options The Phone and Modem Options dialogue box displays 2 Click the Modems tab 3 Select the Sony Ericsson GCxx modem and click Properties The Modem Properties dia...

Страница 30: ...in the Proxy Settings pane and then click OK Click OK To connect to a GPRS over DUN connection 1 From the Windows desktop Start Settings Control Panel Network Connections 2 Double click on the GPRS ov...

Страница 31: ...ivileges and designated For all users This must be done using the Windows Network Connection Wizard because the Wireless Manager can create connections only for the current user ID Normally the Window...

Страница 32: ...running in radio on mode the connection is registered to the mobile network and will transmit signals to the network even if no wireless connection is in progress This option is selected by default wh...

Страница 33: ...ager establishes the specified connection successfully registering to the mobile network To automatically connect to a GPRS EDGE UMTS connection when you start your computer 1 From Wireless Manager se...

Страница 34: ...UMTS connection at start up this option establishes the selected connection when Wireless Manager starts with Windows and the PC card successfully registers to the mobile network If your laptop is con...

Страница 35: ...plications To add an application shortcut to the Wireless Manager standard toolbar 1 From the Wireless Manager window select File Preferences 2 Click the Launch Buttons tab 3 Click to select the launc...

Страница 36: ...automatically start the selected application when a connection is made select the Launch automatically when connected check box 7 When finished configuring the launch buttons click OK The shortcuts to...

Страница 37: ...he features on the Status view The Status view displays information about your GSM GPRS EDGE UMTS and wireless LAN network connections The window is divided into two panels If your PC card does not su...

Страница 38: ...GSM GPRS EDGE UMTS radio The following table lists the different versions of the GSM GPRS EDGE UMTS signal strength indicator icon and describes each one Icon Description GSM GPRS EDGE UMTS radio is d...

Страница 39: ...ayed on the right side of the Status view This panel provides information about your wireless LAN connection including Status Signal strength Network name SSID The Disable Enable button allows you to...

Страница 40: ...incoming calls list From the Wireless Manager menu bar select View Incoming Call List The Incoming Call List dialogue box is displayed To clear the incoming call information 1 From the Wireless Manage...

Страница 41: ...ard 1 Start Wireless Manager 2 Click the Telephony Settings button Or Select View Telephony Settings The Telephony Settings view is displayed The Telephony Settings view is divided into two panels the...

Страница 42: ...ne Lock code dialogue box is displayed 3 In the Old Code field type the existing Phone Lock code If this is the first time you have configured the Phone Lock code the old code is 0000 4 In the New Cod...

Страница 43: ...ee categories The home network Available networks These are networks that your home network operator has a roaming agreement with Forbidden networks These are networks that you cannot use Normally you...

Страница 44: ...ings view select Preferred Networks The Preferred Networks panel is displayed on the right 2 If the preferred networks list is empty click Retrieve The preferred networks that are saved to your SIM ca...

Страница 45: ...or voice calls that you receive Note The Call divert service may not be available on all networks To retrieve your current call diversion settings from the network 1 From the Telephony Settings view s...

Страница 46: ...n use the Divert Calls feature to divert incoming CSD calls to another number Note The Call divert service may not be available on all networks Also if you are using the Call restricting function this...

Страница 47: ...triction applies only to CSD Data calls There is no equivalent function to restrict GPRS EDGE UMTS connections SMS SMS Service Centre panel When you send a text message it is first sent to your networ...

Страница 48: ...ess 802 11 panel From the Wireless 802 11 panel you can launch the wireless utility that is used to manage your wireless LAN connections Note This feature is supported only on Sony Ericsson PC cards t...

Страница 49: ...t is maintained on your hard drive You can add new numbers edit existing numbers and export and import entries To navigate to the Phone Book view 1 Start Wireless Manager 2 From the Toolbar click the...

Страница 50: ...ayed 3 In the Name field type the name for the phonebook entry 4 In the Phone Number field type the phone number 5 Click OK to save the entry or Cancel to close the dialogue box Notes Typically Phoneb...

Страница 51: ...4 A duplicate entry is created in the specified phonebook The new entry is assigned the next available position in the destination phonebook To move a phonebook entry 1 From the Phone Book view select...

Страница 52: ...Phone Book Select this option to keep the existing phonebook entries and add to it the contents of the file that you import 4 Click the ellipsis button and browse to find the file that you want to im...

Страница 53: ...export the information to the file To send an SMS message by using a phonebook entry 1 From the Phone Book view select the phonebook that contains the phone number entry to which you want to send an...

Страница 54: ...splaying the SMS Messages view To navigate to the SMS Messages view From Wireless Manager click the SMS Messages button Or Select View SMS Messages The SMS Messages view is displayed The SMS Messages...

Страница 55: ...arrives when the Wireless Manager is running an SMS message icon is displayed on the Status view and on the Wireless Manager status bar Additionally the SMS audio sound is played if it is enabled in t...

Страница 56: ...ou want to reply The contents of the message are displayed in the Information view 3 Select Messages Reply The New Message dialogue box is displayed 4 The To field is automatically filled in with the...

Страница 57: ...o move an SMS message from your SIM card to your hard drive 1 From the SMS Messages view select the SIM SMS folder 2 From the list of messages select the message that you want to move The content of t...

Страница 58: ...the Wireless Manager toolbar To display the Online Service view 1 Click the Online Services button The Online Service view displays a menu of the online services offered by your network operator Clic...

Страница 59: ...e wireless access points and other wireless clients The appearance of the Wireless Utility status icon varies depending on the strength of the signal being received from the wireless access point or w...

Страница 60: ...l on this tab provides advanced information signal strength and noise level about the access point signal that is detected by your Sony Ericsson 802 11 Wireless LAN Adapter The Connection panel provid...

Страница 61: ...f the signal The following table describes how the different signal strengths are represented graphically Accessing the Wireless Utility status icon menu Right click on the Wireless Utility status ico...

Страница 62: ...Sony Ericsson PC card Enable Radio Disable Radio 802 11 only This menu option is dynamic It monitors the current state of the 802 11 wireless LAN radio transmitter and gives you the option to switch t...

Страница 63: ...r your wireless LAN adapter configuration If the destination country is not listed set the value to Worldwide Creating a wireless LAN connection The method that you use to create a Wireless LAN Connec...

Страница 64: ...eck box Note If this check box is unavailable you cannot use Sony Ericsson Wireless Utility to manage your wireless settings For this check box to be available you must log on to your system as Admini...

Страница 65: ...connections match exactly with those that are supplied to you by the network administrator The following table lists the authentication methods that the Sony Ericsson Wireless Utility supports Authen...

Страница 66: ...the Network Authentication drop down list select Open 5 From the Data Encryption drop down list select WEP 6 Clear the The key is provided for me automatically check box 7 In the Network key field ty...

Страница 67: ...the SSID of the network to be configured 4 From the Network Authentication drop down list select 802 1x 5 From the Data Encryption drop down list select WEP or CKIP depending on your network encryptio...

Страница 68: ...ist select WPA Note The Authenticate Prior to Windows Login feature is used to guarantee a network connection including association authentication and DHCP To enable this feature select the Authentica...

Страница 69: ...rks panel select the wireless network for which you want to configure a connection and click Properties If the network you want is not listed click Add and then in the Network name SSID field type the...

Страница 70: ...etwork connection is automatically reestablished To run a diagnostic test on your wireless LAN adapter 1 Open the Wireless Utility 2 Click the Diagnostics tab 3 To see a description of a test select a...

Страница 71: ...To open the Windows XP wireless network connection utility 1 From the Windows desktop select Start Settings Control Panel Network Connections 2 From the Network Connections window right click on the W...

Страница 72: ...radio is enabled for your PC card the wireless LAN adapter scans for available networks These networks are displayed in the Windows XP user interface and in the 802 11 panel in Wireless Manager You c...

Страница 73: ...n administrator If you cannot change the settings on your Wireless Networks tab contact your network administrator 3 In the Preferred networks panel select the wireless network for which you want to c...

Страница 74: ...ion settings are configured for the wireless network that you want to access 2 From the Windows desktop click the Wireless Utility status icon in the system tray The Connect to Wireless Network window...

Страница 75: ...onfiguration of your wireless network connection is now complete To configure a network connection to use 802 1x with TLS authentication 1 Open the Windows XP wireless network connection utility 2 On...

Страница 76: ...Certification Authorities list select the name of the appropriate certificate Contact your network administrator if you cannot find the appropriate certificate or you do not know which one to use 10...

Страница 77: ...annot change the settings on your Wireless Networks tab contact your network administrator 3 In the Preferred networks panel select the wireless network for which you want to configure a connection an...

Страница 78: ...create an ad hoc group network 1 From the Windows desktop select Start Settings Control Panel Sony Ericsson Wireless Utility 2 Click the Wireless Networks tab 3 Verify that the Let this tool manage yo...

Страница 79: ...hoc networks b In the Data Encryption drop down list select WEP to encrypt transmissions or select Disabled to prevent encryption c If you select WEP type several character in the Network key field to...

Страница 80: ...u are required to log on to the PC before access to the ad hoc network is granted select Connect using a different user name Make sure you have the user name and password that are required to connect...

Страница 81: ...r wireless settings check box is selected If it is not select the check box Note If this check box is unavailable you cannot use Sony Ericsson Wireless Utility to manage your wireless settings For thi...

Страница 82: ...o not use this method to share a corporate network connection without first agreeing upon security procedures with the network administrator Notes Adapters that have Internet Connection Sharing ICS or...

Страница 83: ...P properties of your Sony Ericsson PC card To change the IP address for your wireless LAN connection 1 From the Windows desktop select Start Control Panel Network and Dial up Connections 2 Right click...

Страница 84: ...test is completed however your network connection is automatically re established To run diagnostic tests for your Sony Ericsson PC card 1 Start Sony Ericsson Wireless Utility 2 Click the Diagnostics...

Страница 85: ...nection is made As a result all the icons that correspond to each of the your GPRS EDGE UMTS and CSD connections might not be displayed To display a Windows wireless connection icon in the system tray...

Страница 86: ...Log txt The file is overwritten each time you run Wireless Manager An example of the contents of the log file is illustrated below 03 05 01 14 17 56 Signal Strength 0 03 05 01 14 17 56 Provider Name M...

Страница 87: ...This can be caused by no GPRS EDGE UMTS service in the area you are roaming on a network for which no GPRS EDGE UMTS roaming agreement exists or there is a temporary fault on the network Contact your...

Страница 88: ...ne Lock panel on page 33 PIN blocked PIN2 blocked You have entered your PIN or PIN2 incorrectly three times in succession To unblock see SIM Lock panel on page 34 PUK blocked contact operator You have...

Страница 89: ...the wireless network properties settings are correct see Creating a wireless LAN connection on page 55 Also make sure that your computer is receiving a good signal from the access point see Wireless...

Страница 90: ...is not responding during dial up Either Service is not supported by SIM usually for CSD or the remote computer at the other end is not answering Check your network subscription with your network opera...

Страница 91: ...Check the setting you have entered to create your connection If you still get the error contact your network operator and check your subscription Connection Failed SIM is invalid for GPRS service Ple...

Страница 92: ...ddress that the service provider knows you by and uses to route information to and from your Sony Ericsson PC card Normally this is assigned automatically Your IP address will either be Server assigne...

Страница 93: ...ony Ericsson Wireless WAN adapter in the list right click on it and select Properties 3 Click Configure on the Advanced tab If directed by your network operator you may change the settings by selectin...

Страница 94: ...ic to the network adapter over which the broadband connection is made It is preferable that all TCPWindowSize settings are specific to the network adapter involved This ensures that each individual co...

Страница 95: ...available for your PC card Selects the operating characteristics that comply with the regulations that apply in a particular country Before connecting to a wireless network you should verify that the...

Страница 96: ...Power Output Sets the percentage of the maximum available output power to be used Power Save Mode This is used to put your computer into the IEEE 802 11 Power Save mode In Power Save mode the radio i...

Страница 97: ...alter the Software or its documentation or disclose any information designated as confidential or proprietary at the time of disclosure or by nature is confidential or proprietary Term Your license r...

Страница 98: ...ibles or environmental damage Limitation of liability In no event shall Vendor or its suppliers be liable for any indirect or consequential losses or damages whatsoever including loss of data loss of...

Страница 99: ...riod of time for example a voice telephone call CS 1 to CS 4 Coding Scheme Determines the data rate per timeslot in GPRS CSD Circuit Switched Data CSD is a GSM service providing a CS data connection a...

Страница 100: ...escribe GSM1900 networks PC Card A card having physical and electrical characteristics specified by PCMCIA providing extra functionality when inserted into a laptop PC Typical examples are modems and...

Страница 101: ...equipment terminating a digital communications line such as an ISDN2 line Your Sony Ericsson PC card is a Terminal Adaptor since it interfaces to GSM digital data services TLS Transport Layer Securit...

Страница 102: ...12 connection details 31 connection set up GPRS 17 Wireless LAN 55 connection status GSM GPRS EDGE UMTS 14 conventions used in guide viii CSD connection creating 16 definition of 1 diverting 38 Curren...

Страница 103: ...ternet Connection Sharing ICS 72 IP addresses managing 75 L launch buttons 27 e mail 27 location configuring 55 64 locks 33 logs status 78 M menu bar 13 miscellaneous 26 N navigating Wireless Manager...

Страница 104: ...nts 2 troubleshooting 79 uninstalling 9 starting Windows XP wireless network connection utility 63 Wireless Manager 11 Wireless Utility 40 status log 78 Status view 29 support additional resources vii...

Страница 105: ...n 55 radio 54 secure connection 57 setting up 55 system requirements 2 troubleshooting 79 80 Wireless Manager 29 closing 12 features 1 icon 14 incoming calls 32 installing 3 Launch Buttons tab 27 menu...

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