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Troubleshooting

Some problems can be fixed using

Update Service. Using Update Service

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Update

Service

on page 52.

Some problems will require you to call

your network operator.

For more support go to

www.sonyericsson.com/support

Common questions

I have problems with memory

capacity or the phone is working

slowly

Restart your phone every day to free

memory or do a

Master reset

If you select

Reset settings

, the

changes that you have made to

settings will be deleted.

If you select

Reset all

, your settings and

content, such as contacts, messages,

pictures, sounds and downloaded

games, will be deleted. You may also

lose content that was in the phone at

purchase.

Troubleshooting

This is an Internet version of this publication. © Print only for private use.

Содержание Cybershot C901

Страница 1: ...9 Sending content to a Web site 30 Printing photos 31 Music 32 Stereo portable handsfree 32 Music player 32 PlayNow 33 TrackID 34 Online music and video clips 34 Video player 34 Radio 35 MusicDJ 35 Record sound 36 Transferring and handling content 36 Handling content in the phone 36 Sending content to another phone 37 Using a USB cable 37 Transferring content to and from a computer 38 Phone name 3...

Страница 2: ... 50 Synchronising using an Internet service 51 More features 52 Flight mode 52 Update Service 52 Location services 53 Alarms 53 Calendar 54 Notes 55 Tasks 55 Profiles 55 Time and date 56 Theme 56 Main menu layout 56 Ringtones 57 Screen orientation 57 Games 57 Applications 57 Locks 58 IMEI number 59 Troubleshooting 60 Common questions 60 Error messages 63 Index 65 2 This is an Internet version of t...

Страница 3: ...grity or quality of any additional content or any other third party content Under no circumstances will Sony Ericsson be liable in any way for your improper use of additional content or other third party content Smart Fit Rendering is a trademark or a registered trademark of ACCESS Co Ltd Bluetooth is a trademark or a registered trademark of Bluetooth SIG Inc and any use of such mark by Sony Erics...

Страница 4: ...MPEG LA L L C See http www mpegla com MPEG Layer 3 audio decoding technology licensed from Fraunhofer IIS and Thomson Java JavaScript and Java based trademarks and logos are trademarks or registered trademarks of Sun Microsystems Inc in the U S and other countries End user license agreement for Sun Java Platform Micro Edition 1 Restrictions Software is confidential copyrighted information of Sun a...

Страница 5: ...mbols These symbols may appear in the User guide Note Tip Warning Use a selection or navigation key to scroll and select See Navigation on page 13 Getting started Assembly Before you start using your phone you need to insert a SIM card and the battery To insert the SIM card 1 2 3 1 Unlock the battery cover lock 2 Remove the battery cover 3 Slide the SIM card into its holder with the gold coloured ...

Страница 6: ... if requested and select OK 3 Select a language 4 Follow the instructions to use the setup wizard for basic settings and useful tips If you want to correct a mistake when you enter your PIN press SIM card The SIM Subscriber Identity Module card which you get from your network operator contains information about your subscription Always turn off your 6 Getting started This is an Internet version of...

Страница 7: ...work operator appears This view is called standby Your phone is now ready for use Using other networks Making and receiving calls using messaging and data transfer for example Internet based services outside your home network roaming may incur additional costs Contact your operator for more information Help In addition to this User guide Feature guides and more information are available at www son...

Страница 8: ...r to the phone It takes approximately 2 5 hours to fully charge the battery Press a key to view the screen 2 Remove the charger by tilting the plug upwards You can use your phone while it is charging You can charge the battery at any time and for more or less than 2 5 hours You can interrupt the charging without damaging the battery 8 Getting started This is an Internet version of this publication...

Страница 9: ...keys 4 Call key 5 Activity menu key 6 Navigation key 7 Keylock key 8 Volume digital zoom keys 9 Camera view key 10 Camera mode key 11 End On off key 12 Camera key 13 C key Clear 14 Silent key Getting started 9 This is an Internet version of this publication Print only for private use ...

Страница 10: ... lens 17 Retractable lens cover 18 Memory card slot under the cover 19 Connector for charger handsfree and USB cable 20 Loudspeaker 21 Strap holder 10 Getting started This is an Internet version of this publication Print only for private use ...

Страница 11: ...otoDJ MusicDJ Remote control Record sound Demo tour Media Photo Music Video Games Web feeds Settings Radio Settings General Profiles Time date Language Update service Voice control New events Shortcuts Flight mode Security Setup wizard Accessibility Phone status Master reset Sounds alerts Ring volume Ringtone Silent mode Increasing ring Vibrating alert Message alert Key sound Display Wallpaper Mai...

Страница 12: ...on Internet settings Streaming settings Message settings SIP settings Accessories User help User guide Settings download Basic setup Tips and tricks Some menus are operator network and subscription dependent You can use the navigation key to scroll between tabs in submenus For more information see Navigation on page 13 12 Getting started This is an Internet version of this publication Print only f...

Страница 13: ... Options to for example edit To end a function Press To return to standby Press To navigate your media 1 Select Menu Media 2 Scroll to a menu item and press 3 To go back press To delete items Press to delete items such as numbers letters pictures and sounds Tabs Tabs may be available For example Calls have tabs To scroll between tabs Press the navigation key or Shortcuts You can use keypad shortcu...

Страница 14: ...et quick access to the Internet To open the activity menu Press Memory You can save content on the memory card in the phone memory and on the SIM card Photos and music are saved on the memory card if a memory card is inserted If not or if the memory card is full photos and music are saved in the phone memory Messages and contacts are saved in the phone memory but you can choose to save them on the...

Страница 15: ... you enter text press To enter numbers When you enter text press and hold down To enter full stops and commas When you enter text press To enter a symbol 1 When you enter text select Options Add symbol 2 Scroll to a symbol and select Insert To enter text using T9 Text Input 1 Select for example Menu Messaging Write new Message 2 If is not displayed press and hold down to change to T9 Text Input 3 ...

Страница 16: ...to turn on your phone and be within range of a network To make a call 1 Enter a phone number with international country code and area code if applicable 2 Press You can call numbers from your contacts and call list See Contacts on page 18 and Call list on page 18 To end a call Press To make international calls 1 Press and hold down until a sign appears 2 Enter the country code area code without th...

Страница 17: ...ks manually 1 Select Menu Settings Connectivity Mobile networks GSM 3G networks 2 Select an option Emergency calls Your phone supports international emergency numbers for example 112 or 911 You can normally use these numbers to make emergency calls in any country with or without the SIM card inserted if you are within range of a network In some countries other emergency numbers may also be promote...

Страница 18: ...re mode tab 2 Scroll to a video clip or photo and select Share To view video call options During the call select Options Call list You can view information about recent calls To call a number from the call list 1 Press and scroll to a tab 2 Scroll to a name or a number and press Contacts You can save names phone numbers and personal information in Contacts Information can be saved in the phone mem...

Страница 19: ...Press to enter a sequence of at least two digits All entries which match the sequence of digits or corresponding letters are shown in a list 2 Scroll to a contact or a phone number and press To turn on or off Smart search 1 Select Menu Settings Calls Smart search 2 Select an option Editing contacts To add information to a phone contact 1 Select Menu Contacts 2 Scroll to a contact and select Option...

Страница 20: ...he SIM card To add a SIM contact 1 Select Menu Contacts 2 Scroll to New contact and select Add 3 Enter the name and select OK 4 Enter the number and select OK 5 Select a number option and add more information if available 6 Select Save Deleting contacts To delete all contacts 1 Select Menu Contacts 2 Scroll to New contact and select Options Advanced Delete all contacts 3 Select an option Contact m...

Страница 21: ...ontact and select Options Groups 3 Scroll to New group and select Add 4 Enter a name for the group and select Continue 5 Scroll to New and select Add 6 For each contact phone number or email address you want to mark scroll to it and select Mark 7 Select Continue Done Speed dial Speed dialling lets you select nine contacts that you can dial quickly from standby The contacts can be saved in position...

Страница 22: ...to record The voice command is played back to you 5 If the recording sounds OK select Yes If not select No and repeat steps 3 and 4 Voice commands are saved in the phone memory only They cannot be used in another phone To voice dial 1 Press and hold down a volume key 2 Wait for the tone and say a recorded name for example John mobile The phone plays the name back to you and connects the call Diver...

Страница 23: ...ing call To end an ongoing call and answer a second call During the call select Replace active call Handling two voice calls You can have calls ongoing and on hold at the same time To switch between two calls During the call press To join two calls During the call select Options Join calls To connect two calls During the call select Options Transfer call You are disconnected from both calls To end...

Страница 24: ...alls Manage calls Accept calls Only from list 2 Scroll to New and select Add 3 Select a contact or Groups See Groups on page 21 To accept all calls Select Menu Settings Calls Manage calls Accept calls All callers Restricted dialling You can restrict outgoing and incoming calls A password from your service provider is required If you divert incoming calls you cannot use some restrict calls options ...

Страница 25: ... cost Call timers Showing or hiding your phone number You can decide to show or hide your phone number when you make a call To hide your phone number 1 Select Menu Settings Calls Show hide my no 2 Select Hide number Cyber shot You can take photos and record video clips to view save or send You find saved photos and video clips in Media and in File manager Using the camera To activate the camera Op...

Страница 26: ... and focus frame are green press fully down to take a photo The photo is automatically saved To record a video clip 1 Activate the camera and press to select 2 Press fully down to start recording 3 To stop recording press fully down The video clip is automatically saved To use zoom Press the volume key To adjust brightness Press the navigation key The amount of brightness is shown beside the To vi...

Страница 27: ...to three faces indicated by white frames A green frame shows which face has been selected when auto focus is used Focus is set to the face closest to the camera To set face detection 1 Activate the camera and press to select 2 Select Focus Face detection Smile Shutter Smile Shutter allows you to capture the smiles of family and friends The camera detects up to three faces and selects one face for ...

Страница 28: ...elect Options Slide show 5 Select a mood Viewing photos on a map When you take a photo you can attach your geographical position to it This is called geo tagging Geo tagged photos are tagged with in Media To view photos on a map 1 Select Menu Media Photo Camera album 2 Select a month 3 Scroll to a photo and select View 4 Select Options View on map To view photos on a map you need a subscription th...

Страница 29: ... photo and select View 4 Select Options Use as 5 Select an option Working with photos You can view enhance and organise your photos and video clips on your computer by installing the Adobe Photoshop Album Starter Edition It is available for download at www sonyericsson com support Use Media Go to transfer content to and from your phone For more information see Transferring content to and from a co...

Страница 30: ...elect View 4 Select Options Send To Web site 5 Select a Web site from the list or select New Web site Add 6 Enter the email address used for sending to the Web site 7 Enter the Web address and title 8 Select Save 9 Select a Web site from the list 10 Enter text 11 Select Continue Send To send video clips saved in your phone to a Web site 1 Select Menu Media Video Videos 2 Scroll to a video clip and...

Страница 31: ...compatible printer You can also print using a Bluetooth compatible printer that supports the Object Push Profile To print photos using a USB cable 1 Connect a USB cable to the phone 2 Connect the USB cable to the printer 3 Wait for feedback in the phone and select OK 4 Enter printer settings if required and select Print 5 Select Menu Media Photo Camera album 6 Select a month 7 Scroll to a photo an...

Страница 32: ...select Play To stop playing music Press the centre selection key To fast forward and rewind Press and hold down or To move between tracks Press or To change the volume Press the volume key up or down To minimise the player Select Options Minimise To return to the player Select Menu Media Playlists You can create playlists to organise your music You can add tracks and folders to a playlist It may t...

Страница 33: ... you should be asked if you want to buy the track you marked earlier If you accept the track is downloaded to your computer and your selected music service account is charged This service requires a subscription and account with a downloadable music service a computer with Microsoft Windows Media Player 11 or subsequent compatible version of Windows Media Player and a USB computer connection You c...

Страница 34: ...t When the radio in your phone is playing select Options TrackID For best results use TrackID in a quiet area Online music and video clips You can view video clips and listen to music by streaming them to your phone from the Internet If you cannot use the Internet see I cannot use Internet based services on page 61 To select a data account for streaming 1 Select Menu Settings Connectivity Streamin...

Страница 35: ... minimise the radio Select Options Minimise To return to the radio Select Menu Radio Saving channels You can save up to 20 preset channels To save channels automatically Select Options Auto save To save channels manually 1 When you have found a radio channel select Options Save 2 Scroll to a position and select Insert To select saved channels 1 Select Options Channels 2 Select a radio channel To s...

Страница 36: ...ch as pictures and music You are not allowed to exchange some copyright protected material identifies a protected item Handling content in the phone You can use File manager to handle content saved in the phone memory or on a memory card Tabs and icons in File manager show where the content is saved If the memory is full delete some content to create space To view memory status 1 Select Menu Organ...

Страница 37: ...your phone to a computer with a USB cable to synchronise transfer and back up phone content and use your phone as a modem For more information go to www sonyericsson com support to read Feature guides You may have to purchase a USB cable separately Before using a USB cable See Required operating systems on page 38 Only use a USB cable supported by your phone Do not remove the USB cable from your p...

Страница 38: ...to www sonyericsson com support 2 Select a region and country 3 Select Software downloads 4 Select a phone from the list 5 Select Read more and download under Media Go 6 Select Download now and save the file to your computer Remember where you save the file To install Media Go from the downloaded file 1 Locate the downloaded Media Go file on the computer 2 Double click the file and follow the inst...

Страница 39: ...ss technology You must turn on the Bluetooth function to communicate with other devices You may also have to pair your phone with other Bluetooth devices To turn on the Bluetooth function Select Menu Settings Connectivity Bluetooth Turn on Make sure that the device you want to pair your phone with has the Bluetooth function activated and Bluetooth visibility turned on To pair the phone with a devi...

Страница 40: ...nd to the phone In handsfree transfers sound to the handsfree You need to answer the call with the phone key for this setting to apply To transfer sound during a call 1 During a call select Sound 2 Select from the list Backing up and restoring You can backup and restore contacts the calendar tasks notes and bookmarks using the Sony Ericsson PC Suite Before backing up and restoring you need to inst...

Страница 41: ...in the Sony Ericsson PC Suite and restore your phone Messaging Text and picture messages Messages can contain text pictures sound effects animations and melodies You can also create and use templates for your messages When sending messages the phone automatically selects the most suitable method as a text or picture message for sending the message If you cannot use picture messages see I cannot us...

Страница 42: ... save a message on the SIM card 1 Select Menu Messaging Messages and select a folder 2 Scroll to a message and select Options Save message To view a message from the inbox 1 Select Menu Messaging Inbox 2 Scroll to the message and select View To call a number in a message When you view the message scroll to the phone number and press Templates If you often use the same phrases and pictures in a mes...

Страница 43: ... from Conversations 1 Select Menu Messaging Conversations 2 Select a conversation 3 Write a message and select Send Voice messages You can send and receive a sound recording as a voice message The sender and recipient must have a subscription supporting picture messaging To record and send a voice message 1 Select Menu Messaging Write new Voice message 2 Record the message and select Stop Send Con...

Страница 44: ...the text Select OK 7 Select Add and choose a file to attach 8 Select Continue Send To receive and read an email message 1 Select Menu Messaging Email Inbox Options Check new email 2 Scroll to the message and select View To save an email message 1 Select Menu Messaging Email Inbox 2 Scroll to the message and select View Options Save message To reply to an email message 1 Select Menu Messaging Email...

Страница 45: ...rvice provider can provide standard settings information such as Username Password Server address Internet profile To enter Instant messaging server settings 1 Select Menu Messaging IM Configure 2 Scroll to a setting and select Add To log in to the Instant messaging server Select Menu Messaging IM Log in To log out of the Instant messaging server Select Options Log out To add a chat contact 1 Sele...

Страница 46: ...u Messaging IM the Chat groups tab 2 Select Options Add chat group New chat group 3 Select who to invite from your contacts list and select Continue 4 Enter a short invitation text and select Continue Send To add a chat group 1 Select Menu Messaging IM the Chat groups tab Options Add chat group 2 Select an option Conversation history is saved between log out and when you log in again to let you re...

Страница 47: ...rnet 2 Select Options Go to Bookmarks 3 Scroll to a bookmark and select Go to History pages You can view Web pages you have browsed To view history pages Select Menu Internet Options Go to History More browser features To use pan and zoom on a Web page 1 When you browse the Internet press 2 Use the navigation key to move the frame 3 Press Zoom 4 To switch back to pan press To use pan and zoom Smar...

Страница 48: ...tcuts Internet security and certificates Your phone supports secure browsing Certain Internet services such as banking require certificates in your phone Your phone may already contain certificates when you buy it or you can download new certificates To view certificates in the phone Select Menu Settings General Security Certificates Web feeds You can subscribe to and download frequently updated c...

Страница 49: ... Media Web feeds 2 Scroll to a feed and select Options Schedule update 3 Select an option Frequent updates may be costly Web feeds in standby You can show news updates on the standby screen To show Web feeds in standby 1 Select Menu Media Web feeds 2 Scroll to a feed and select Options Settings Standby ticker Show in standby To access Web feeds from standby 1 Select Ticker 2 To read more about a f...

Страница 50: ...ur phone using a computer program or you can synchronise using an Internet service Use only one of the synchronisation methods at a time with your phone For more information go to www sonyericsson com support to read the Synchronisation Feature guide Synchronising using a computer You can use a USB cable or Bluetooth wireless technology to synchronise phone contacts appointments bookmarks tasks an...

Страница 51: ...Start Sony Ericsson PC Suite from Start Programs Sony Ericsson Sony Ericsson PC Suite 2 Follow the instructions in the Sony Ericsson PC Suite for how to connect 3 Phone Select Phone mode 4 Computer When you are notified that the Sony Ericsson PC Suite has found your phone you can start synchronising For usage details see the Sony Ericsson PC Suite Help section once the software has been installed ...

Страница 52: ... countries regions To view the current software in the phone 1 Select Menu Settings General Update service 2 Select Software version Update Service using the phone You can update your phone over the air using your phone You do not lose personal or phone information Update Service using your phone requires data access such as GPRS 3G or HSDPA To select settings for Update Service Select Menu Settin...

Страница 53: ...ew your location When using Google Maps press To view a saved location on a map 1 Select Menu Entertainment Location services My favourites 2 Scroll to a location and select Go to To access favourites from Google Maps Press Alarms You can set a sound or the radio as an alarm signal The alarm sounds even if the phone is turned off When the alarm sounds you can silence it or turn it off To set the a...

Страница 54: ...t Edit 5 Select an option To set the snooze duration 1 Select Menu Alarms 2 Scroll to an alarm and select Edit 3 Scroll to Snooze duration and select Edit 4 Select an option Calendar You can synchronise your calendar with a computer calendar with a calendar on the Web or with a Microsoft Exchange Server Microsoft Outlook Appointments You can add new appointments or reuse existing appointments To a...

Страница 55: ...dby 1 Select Menu Organiser Notes 2 Scroll to the note shown in standby This is marked with an icon Select Options Hide in standby Tasks You can add new tasks or reuse existing tasks To add a task 1 Select Menu Organiser Tasks 2 Select New task and select Add 3 Select an option 4 Enter details and confirm each entry To set when reminders should sound 1 Select Menu Organiser Tasks 2 Scroll to a tas...

Страница 56: ...you select a city My time zone also updates the time when daylight saving time changes To change the clock size of the standby screen 1 Select Menu Settings Display Clock size 2 Select an option Theme You can change the appearance of the screen through items such as colours and wallpaper You can also create new themes and download them For more information go to www sonyericsson com fun To set a t...

Страница 57: ...he orientation change when you rotate the phone To change screen orientation in the browser 1 Select Menu Internet 2 Select Options Advanced Orientation 3 Select an option To change screen orientation in Media 1 Select Menu Media Settings Orientation 2 Select an option Games Your phone contains preloaded games You can also download games For more information go to www sonyericsson com fun Help tex...

Страница 58: ...s Display 2 Select Wallpaper Application 3 Select a Java application You can only see the Java applications that have support for wallpaper Locks SIM card lock This lock only protects your subscription Your phone will work with a new SIM card If the lock is on you have to enter a PIN Personal Identity Number If you enter your PIN incorrectly three times in a row the SIM card is blocked and you nee...

Страница 59: ...ne protection Protection 2 Select an option 3 Enter the phone lock code and select OK To unlock the phone Enter your code and select OK To change the phone lock code 1 Select Menu Settings General Security Locks Phone protection Change code 2 Enter the old code and select OK 3 Enter the new code and select OK 4 Repeat the code and select OK Keypad lock You can set this lock to avoid accidental dia...

Страница 60: ...estions I have problems with memory capacity or the phone is working slowly Restart your phone every day to free memory or do a Master reset Master reset If you select Reset settings the changes that you have made to settings will be deleted If you select Reset all your settings and content such as contacts messages pictures sounds and downloaded games will be deleted You may also lose content tha...

Страница 61: ...oad settings using the setup wizard or by going to www sonyericsson com support To download settings 1 Select Menu Settings User help Settings download 2 Follow the instructions that appear Contact your network operator or service provider for more information I cannot send messages from my phone Most messages require a service centre number to send them The number is supplied by your service prov...

Страница 62: ...The phone does not ring or rings too softly Make sure that Silent mode has not been set to On See To turn off the ringtone on page 57 Check the ringtone volume See To set the ringtone volume on page 57 Check the profile See To select a profile on page 55 Check the divert call options See To divert calls on page 22 The phone cannot be detected by other devices using Bluetooth wireless technology Yo...

Страница 63: ...card in your phone or you may have inserted it incorrectly See To insert the SIM card on page 5 The SIM card connectors need cleaning If the card is damaged contact your network operator Insert correct SIM card Your phone is set to work only with certain SIM cards Check if you are using the correct operator SIM card Wrong PIN Wrong PIN2 You have entered your PIN or PIN2 incorrectly Enter the corre...

Страница 64: ...rt your SIM card in another phone If this works it is probably your phone that is causing the problem Please contact the nearest Sony Ericsson service location Emerg calls only You are within range of a network but you are not allowed to use it However in an emergency some network operators allow you to call the international emergency number 112 See Emergency calls on page 17 PUK blocked Contact ...

Страница 65: ...all time 25 caller specific ringtones 19 calls accepting 24 answering and rejecting 17 emergency 17 handling two calls 23 international 16 making and receiving 16 putting on hold 22 recording 36 video 18 camera 25 overview 26 printing 31 camera shortcuts 26 code memo 63 conference calls 23 contacts adding phone contacts 19 default contacts 18 groups 21 Smart search 19 costs 7 D date 56 download se...

Страница 66: ...cates 48 settings 61 K keypad lock 59 keys 9 L language 15 location services 53 lock keypad 59 phone 59 SIM card 58 M master reset 60 Media Go 38 media transfer 38 memory 14 memory card 14 memory status 20 menu overview 11 messages email 43 picture 41 text 41 voice 43 microphone 17 MMS See picture messages model name 8 music player 32 MusicDJ 35 my numbers 24 my phone number 8 N navigating menus 1...

Страница 67: ...ng 40 profiles 55 PUK 58 push email 45 R radio 35 recording listening to 36 restricted dialling 24 ringtones 57 setting 57 roaming 7 RSS feeds See Web feeds S screen orientation 57 search on Web pages 48 selection keys 13 setting ringtones 57 settings download 61 settings Internet 61 shortcuts 13 SIM card copying to from 19 20 inserting 5 lock and unblock 58 SMS See text messages SOS See emergency...

Страница 68: ...music 38 photos 38 sound 40 turning on off Bluetooth function 39 phone lock 59 SIM lock protection 59 U Update Service 52 USB cable 37 V video editing 29 video player 34 video recorder 25 video ringtones 57 VideoDJ 29 voice control 22 voice messages 43 voicemail 21 volume ear speaker 17 ringtone 57 W Web feeds 48 Web pages history 47 Y YouTube 50 Z zoom 26 68 Index This is an Internet version of t...

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