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Cause
Possible remedy
Issue: No sound
Not turned on
Turn on
Low/dead battery
Replace battery
Poor battery contact
Consult your hearing
healthcare professional
Battery upside down
Insert battery plus (+) side
up
Hearing aids blocked
with ear wax
See “Cleaning your hearing
aids.” Consult your hearing
healthcare professional
Troubleshooting guide
Assistive listening devices
Listening in public places
Telecoils pick up electromagnetic energy and
convert it into sound. Your hearing aids may
have a telecoil option that can help you listen
in public places equipped with telecoil
compatible assistive listening devices
such as a loop system. When you see
this symbol, a loop system is present and may
be compatible with your hearing aids. Please
contact your hearing healthcare professional
for more information on loop systems.
