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Sonova Phonak Audeo M-R Trial, Руководство пользователя

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20. Troubleshooting 

Causes

Blocked speaker/earpiece
Hearing aid switched off
Battery fully discharged
Hearing aid not inserted  
correctly into ear
Cerumen in ear canal
Volume too loud
Low battery
Speaker/earpiece blocked
Volume too low
Hearing has changed
Indication for low battery
Battery fully discharged
Faulty battery  

Problem

Hearing aid not functioning 
 

Hearing aid whistles 
 

Hearing aid not loud enough  
or distorted 
 
 

Hearing aid plays two beeps
Hearing aid will not start up
Indicator light on hearing aid 
blinks fast while charging

20.1 Troubleshooting hearing aid

Please check www.phonak-us.com/audeomarvel for 
further information.

Содержание Phonak Audeo M-R Trial

Страница 1: ...Phonak Aud o M User Guide Phonak Aud o M R RT Phonak Aud o M R RT Trial...

Страница 2: ...o M50 R Phonak Aud o M50 RT Phonak Aud o M30 R Phonak Aud o M30 RT Phonak Aud o M R Trial Phonak Aud o M RT Trial Non wireless charging accessories Phonak Charger Case Combi Phonak Power Pack Phonak M...

Страница 3: ...l power supply If no box is checked and you do not know the model of your hearing aid or charging accessories please ask your hearing care professional The hearing aids described in this user guide co...

Страница 4: ...4...

Страница 5: ...tise and are designed to keep you connected to the beauty of sound We thank you for making such a great choice and wish you many years of listening pleasure Please read the user guide carefully to mak...

Страница 6: ...Preparing the charger 4 Charging the hearing aids Using the hearing aid 5 Left right hearing aid markings 6 Putting on the hearing aid 7 Removing the hearing aid 8 Multi function button 9 On Off 10 C...

Страница 7: ...nd warranty 18 Compliance information 19 Information and description of symbols 20 Troubleshooting 21 Important safety information 22 Important information Cell phones 23 For the US market only compli...

Страница 8: ...aring aid After placing your hearing aid in the charger the indicator light will show the charging state of the battery until the hearing aid is fully charged When fully charged the indicator light wi...

Страница 9: ...vidual instructions If paired with a Bluetooth enabled phone a short press will accept and a long press will reject an incoming call On Off Firmly press the lower part of the button for 3 seconds unti...

Страница 10: ...n identify your personal models by checking Your hearing aid charger details on page 3 comparing your hearing aid and charger with the following models Charging contacts Anchor optional Speaker withou...

Страница 11: ...ace for earpieces Cleaning tool Space for drying capsule cover open Drying capsule optional Hearing aid charging inserts with left right indicators Space for drying capsule cover closed Charger Case C...

Страница 12: ...arger Case Combi Indicator light for power micro USB connection to external power supply micro USB connection to external power supply Power Pack Indicator light for battery status and external power...

Страница 13: ...13 Mini Charger Case USB C connection to external power supply Indicator light for power Hearing aid charging inserts with left right indicators...

Страница 14: ...harging cable into the power supply b Plug the smaller end into the USB port on the charger c Plug the power supply into a power outlet d The indicator light is green when the charger is connected to...

Страница 15: ...ding on the hearing aid settings The hearing aid contains a built in and non removable rechargeable lithium ion battery Before using your hearing aid for the first time it is recommended to charge it...

Страница 16: ...er 3 for how to set up the charger Insert the hearing aid into the charging inserts Make sure the left and right hearing aid markings match the left blue right red indicators next to the charging inse...

Страница 17: ...17...

Страница 18: ...lid green light The charging process will automatically stop when the batteries are fully charged so the hearing aids can be safely left in the charger It can take up to 3 hours to charge the hearing...

Страница 19: ...19...

Страница 20: ...the hearing aids from the charging inserts by 1 pulling the hearing aids gently toward yourself and 2 lifting them out of the charger The hearing aid switches on automatically when removed from the ch...

Страница 21: ...onnect to an external power supply The Power Pack and hearing aids will be charged at the same time While connected to an external power supply the Power Pack indicator light will show the current bat...

Страница 22: ...r hearing aids when storing them in the charger to prevent unwanted discharge of the Power Pack Power Pack lock and release Indicator light battery status 0 29 30 59 60 100 micro USB connection to ext...

Страница 23: ...g aid markings There is a red or blue marking on the back of the hearing aid and on the speaker This will tell you if it is a left or a right hearing aid Blue marking for left hearing aid Red marking...

Страница 24: ...on the hearing aid 1 2 3 Place the hearing aid behind your ear Insert the earpiece into your ear canal If there is an anchor attached to the earpiece tuck it into the bowl of your ear to secure your...

Страница 25: ...25 7 Removing the hearing aid 1 Pull on the bend of the tube and remove the hearing aid from behind the ear...

Страница 26: ...n your individual Hearing aid instructions Please ask your hearing care professional for a printout The multi function button has several functions If the hearing aid is paired with a Bluetooth enable...

Страница 27: ...y press and hold the lower part of the button for 3 seconds until the indicator light blinks Wait until the solid green light indicates the hearing aid is ready When you switch on the hearing aid you...

Страница 28: ...vity options available for your hearing aid The TV Connector can be connected to any audio source such as a TV PC or hi fi system Roger wireless microphones can be connected to your hearing aids as we...

Страница 29: ...e initial pairing your hearing aids will connect automatically to the device This can take up to 2 minutes On your device e g a phone ensure that Bluetooth wireless technology is enabled and search fo...

Страница 30: ...technology specific to some of the most popular phone manufacturers go to www phonak us com audeomarvel Your device shows a list of Bluetooth enabled devices Select the hearing aid from the list to s...

Страница 31: ...ction will be maintained as long as the device remains ON and within range Your hearing aids can be paired to one device at a time After your hearing aids have been paired to your device they will aut...

Страница 32: ...led phones When paired and connected to your phone you will hear the caller s voice directly in your hearing aids Your hearing aids pick up your voice through its own microphones Caller s voice Your v...

Страница 33: ...or lower part of the multi function button on the hearing aid less than 2 seconds or directly on your phone 12 1 Making a call Enter the phone number and press the dial button You will hear the dialin...

Страница 34: ...34 12 3 Ending a call A call can be ended by a long press on the upper or lower part of the multi function button on the hearing aid more than 2 seconds or directly on your phone long press 2 sec...

Страница 35: ...4 Rejecting a call An incoming call can be rejected by a long press on the upper or lower part of the multi function button on the hearing aid more than 2 seconds or directly on your phone long press...

Страница 36: ...ly the Bluetooth connectivity functions 13 1 Enter flight mode To disable the wireless function and enter flight mode in each hearing aid In flight mode your hearing aid cannot connect directly to you...

Страница 37: ...37 13 2 Exit flight mode To enable the wireless function and exit flight mode in each hearing aid Switch the hearing aid off and then on again refer to chapter 9...

Страница 38: ...essure range 800 hPA to 1500 hPA Aud o M R RT are classified IP68 depth of 1 meter for 60 minutes and designed to be used in all daily life situations Therefore you do not have to worry about getting...

Страница 39: ...outstanding performance and a long service life To ensure a long service life Sonova AG provides a minimum of a five year service period after phase out of the respective hearing aid Please use the fo...

Страница 40: ...ucts may damage it Your hearing aids are resistant to water sweat and dust under the following conditions After exposure to water sweat or dust the hearing aid is cleaned and dried The hearing aid is...

Страница 41: ...aring care professional for advice and information on filters or drying capsules Chargers Make sure that charger inserts are clean Never use cleaning agents such as household detergents soap etc for c...

Страница 42: ...check the earwax protector regularly and exchange it if it looks dirty or if the hearing aid volume or sound quality is reduced The earwax protection should be replaced every four to eight weeks 1 Rem...

Страница 43: ...43 2 Gently pull off the earpiece to remove 3 Clean the speaker with a lint free cloth...

Страница 44: ...ng appears under the bin icon 16 2 Exchanging the earwax protection with CeruShield Disk 2 To remove a used earwax protector carefully insert the speaker into the free opening under bin icon until it...

Страница 45: ...tor carefully insert the speaker into the opening where the new earwax protector is visible opposite the bin icon until it clicks After the click you will see the opening below is empty and the new ea...

Страница 46: ...the speaker in one hand and the earpiece in the other 16 3 Attaching the earpiece to the speaker 2 Slide the earpiece over the speaker sound outlet 3 The speaker and the earpiece should fit perfectly...

Страница 47: ...47...

Страница 48: ...tional warranty valid from the date of purchase This limited warranty covers manufacturing and material defects in the hearing aid and chargers respectively but not accessories such as tubes earpieces...

Страница 49: ...rties or non authorized service centers renders the warranty null and void This warranty does not include any services performed by a hearing care professional in their office Serial numbers Hearing a...

Страница 50: ...nufacturer or the local Phonak representative whose address can be taken from the list on www phonak com Phonak worldwide locations Australia New Zealand Indicates a device s compliance with applicabl...

Страница 51: ...51 The wireless models listed on page 2 are certified under Phonak Aud o M R M RT M90 M70 M50 M30 Phonak Aud o M R Trial M RT Trial USA FCC ID KWC LDR Canada IC 2262A LDR...

Страница 52: ...ressly approved by Sonova AG may void the FCC authorization to operate this device Notice 3 This device has been tested and found to comply with the limits for a Class B digital device pursuant to Par...

Страница 53: ...the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between...

Страница 54: ...ns Business Law Compliance This device is granted pursuant to the Japanese Radio Law and the Japanese Telecommunications Business Law This device should not be modi fied otherwise the granted designat...

Страница 55: ...ncy Modulation Radiated power Bluetooth Range Bluetooth Profiles supported Resonant loop antenna 2 4 GHz 2 48 GHz GFSK Pi 4 DPSK GMSK 2 5mW 1m 4 2 Dual Mode HFP Hands free profile A2DP Radio informati...

Страница 56: ...iance with emission and immunity standards Emission standards EN 60601 1 2 2015 IEC 60601 1 2 2014 EN 55011 2009 A1 CISPR11 2009 AMD1 2010 CISPR22 1997 CISPR32 2012 ISO 7637 2 2011 CISPR25 2016 EN 550...

Страница 57: ...4 2 2008 EN 61000 4 3 2006 A1 A2 IEC 61000 4 3 2006 A1 A2 EN 61000 4 4 2012 IEC 61000 4 4 2012 EN 61000 4 5 2014 IEC 61000 4 5 2014 EN 61000 4 6 2014 IEC 61000 4 6 2013 EN 61000 4 8 2010 IEC 61000 4...

Страница 58: ...nd to the code of certified institutions that were consulted under the above mentioned directives This symbol indicates that the products described in these user instructions adhere to the requirement...

Страница 59: ...ices in these user guides Important information for handling and product safety This symbol confers that the electromagnetic interference from the device is under limits approved by the US Federal Com...

Страница 60: ...can be identified Indicates the manufacturer s catalogue number so that the medical device can be identified This symbol indicates that it is important for the user to read and take into account the...

Страница 61: ...p dry The symbol with the crossed out garbage bin is to make you aware that this hearing aid as well as chargers and Power Pack may not be thrown away as normal household waste Please dispose of old o...

Страница 62: ...ed Volume too low Hearing has changed Indication for low battery Battery fully discharged Faulty battery Problem Hearing aid not functioning Hearing aid whistles Hearing aid not loud enough or distort...

Страница 63: ...tact your ENT GP or hearing care professional Decrease volume if volume control available chapter 8 Charge hearing aid chapter 4 Clean speaker opening earpiece Turn volume up if volume control availab...

Страница 64: ...its operating temperature range Charger Case Combi or Mini Charger Case not connected to power supply Hearing aid not inserted correctly into charger Power Pack discharged Problem Indicator light on...

Страница 65: ...hapter 4 Contact your hearing care professional a battery replacement may be required What to do Warm hearing aid up Operating temperature range is 5 to 40 Celsius 41 to 104 Fahrenheit Connect charger...

Страница 66: ...a hearing aid does not permit a user to attain full benefit from it The use of a hearing aid is only part of hearing habilitation and may need to be supplemented by auditory training and instruction...

Страница 67: ...operator requires devices to be switched into flight mode see chapter 13 The intended use of hearing aids is to amplify and transmit sound to the ears and hereby compensate for impaired hearing The he...

Страница 68: ...check with your hearing care professional or physician In very rare cases the dome can remain in your ear canal when removing the hearing tube from the ear In the unlikely case that the dome does get...

Страница 69: ...ician or hospital immediately as the hearing aid or its parts can cause choking Keep the Charger Case Combi out of reach of children individuals with cognitive impairment and pets If the drying capsul...

Страница 70: ...can also be caused by power lines electrostatic discharge airport metal detectors etc Keep magnets i e EasyPhone magnet etc at least 15 cm 6 inches away from the active implant If using a Phonak wire...

Страница 71: ...ied equipment with an output rating of 5 VDC Min 500 mA Use of accessories transducers and cables other than those specified or provided by the manufacturer of this equipment could result in increased...

Страница 72: ...ear canal it is strongly recommended to see a physician for safe removal Avoid strong physical impacts to the ear when wearing a hearing aid with customized earpiece The stability of customized earpi...

Страница 73: ...swimming or bathing Always remove your hearing aid before these activities as the hearing aid contains sensitive electronic parts 21 2 Information on product safety Never wash the microphone inputs Do...

Страница 74: ...ut during insertion into or removal from the ear Do not drop your hearing aid or charging accessories Dropping onto a hard surface can damage your hearing aid or charging accessories Store your hearin...

Страница 75: ...aids have to be dry before charging Otherwise the charging reliability cannot be guaranteed Only use approved chargers and Power Pack described in this user guide for charging your hearing aids otherw...

Страница 76: ...d and cell phone can be predicted by adding the rating for the hearing aid immunity to the rating for the cell phone emissions The sum of the hearing aid rating e g M2 T2 2 and the telephone rating e...

Страница 77: ...e please try the hearing aid with your cell phone or if you are purchasing a new phone be sure to try it with your hearing aid prior to purchase For additional guidance please ask your hearing care pr...

Страница 78: ...other available information concerning the prospective user that the prospective user has any of the following conditions i Visible congenital or traumatic deformity of the ear ii History of active d...

Страница 79: ...he ear canal viii Pain or discomfort in the ear Special care should be exercised in selecting and fitting a hearing aid whose maximum sound pressure level exceeds 132 decibels because there may be ris...

Страница 80: ...aryngologists otologists or otorhinolaryngologists The purpose of medical evaluation is to assure that all medically treatable conditions that may affect hearing are identified and treated before the...

Страница 81: ...n program Many hearing aid dispensers now offer programs that permit you to wear a hearing aid for a period of time for a nominal fee after which you may decide if you want to purchase the hearing aid...

Страница 82: ...should be directed to an audiologist for evaluation and rehabilitation since hearing loss may cause problems in language development and the educational and social growth of a child An audiologist is...

Страница 83: ...pplementary noise stimulation which can help defocus your attention from your tinnitus and avoid negative reactions Sound enrichment coupled with instructional counseling is an established approach to...

Страница 84: ...ministration U S Department of Labor regulations the volume of the noise generator can be set to a level which could lead to permanent hearing damage when used for a prolonged period of time Should th...

Страница 85: ......

Страница 86: ...Notes...

Страница 87: ......

Страница 88: ...029 0669 03 2018 11 Printed in USA 2018 Sonova AG All rights reserved Manufacturer Sonova AG Laubisr tistrasse 28 CH 8712 St fa Switzerland www phonak com Your hearing care professional...

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