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Cause
Possible remedy
Issue: no sound
Not turned on
Turn on
Low/dead battery
Replace battery
Poor battery contact
Consult your hearing care
professional
Battery upside down
Insert battery according
to battery symbol inside
battery door
Custom molds/domes
blocked with ear wax
Clean custom molds/domes.
See “Cleaning your hearing
aids.” Consult your hearing
care professional
Plugged microphones
Consult your hearing care
professional
Troubleshooting guide
Cause
Possible remedy
Issue: not loud enough
Low volume
Turn up volume; see hearing
care professional if problem
persists
Low battery
Replace battery
Custom molds/domes
not inserted properly
See “Putting your hearing
aids on your ears.” Remove
and reinsert carefully
Change in hearing
Consult your hearing care
professional
Custom molds/domes
blocked with ear wax
Clean custom molds/domes.
See “Cleaning your hearing
aids.” Consult your hearing
care professional
Plugged microphones
Consult your hearing care
professional