2
S o n n e n A u s t r a l i a P t y L t d
L e v e l 2 0 , T o w e r A
821 Pacific Highway, Chatswood
NSW
ACN 611 337 547
0408 802 388
► Connect all modules separately and
restart system and to if it is working
correctly to help identify faulty module
► Connect working modules and restart
system ensuring that all modules in the
system are in a range of 1V.
System logs out when in the
Commissioning Assistant
Normally due to automatic
firmware updates
► Wait for 20 minutes and repeat the
commissioning procedure as the firmware
update will have taken affect.
System monitoring goes off line
multiple times within the first 24-36
hours
Normally due to automatic
firmware updates
► No action is required; the updates may
require the system to restart occasionally
once an update has been automatically
downloaded.
System monitoring has stopped
Monitoring and ceased but
system is still working
► Restart the sonnen system
► Restart the modem
► Switch off and restart the meter power
supply
► Ensure the Modbus cable is screened
and grounded at the meter If not then earth
all additional cable into the negative
terminal to reduce noise as this can
interrupt the Ethernet port function.
System monitoring does not show
my map location
Location of system on
online User Portal will
default to Germany
► Please email
with the unit serial number and system
location for this to be amended manually.
Daily values on the Smartphone App
seem too high or wrong
Values are inconsistent
with previous values or
expectation
► The Smartphone App unlike graph
display and the online User Portal show
average values instead of instantaneous
readings. These can take a while to settle
down especially with a new installation.
System shuts down within 180
seconds of being initiated
Safety feature due to
monitoring connection
issue
► Make sure that Batteries DC cables are
connected correctly
► Make sure that Battery BMS is
connected correctly
► Make sure that Battery voltage p/module
is correct and each are within 1V of each
other
► Make sure that Overall connected
battery voltage is correct
► Make sure that Battery addresses are
set correctly
► Make sure that Battery Modbus address
is set correctly
► Make sure that the AC connection is
wired correctly
► Make sure that Correct AC phasing is
wired on 3-phase (eco 8.03) systems
