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SYMPTOM
CAUSE (AND REMEDY)
TROUBLESHOOTING GUIDE
811-812291W010
• Check the connection between this unit and the HDMI out jack of other
equipment.
• See if the TV supports this 480p/576p/720p/1080i DVD system.
• Check your TV system setup correctly.
• Make sure your TV supports HDCP (High Bandwidth Digital Content
Protection).
No sound is output from
the HDMI out
TV
Why have I lost some/
all of my channels?
• It happens sometimes, if you have a weak signal. Usually it just means
you’ll need to rescan your digital box or TV or adjust your antenna. And
once you’ve done it, you should get all the free-to-air channels available to
you. If problems persist you may need to get your aerial checked. Talk to
your retailer or contact your local aerial installer.
• In most cases, blocking is caused by a reception problem - either the
signal is too weak or there is some kind of interference. Talk to your
retailer or contact your local aerial installer
• Some homes may be able to successfully a set top aerial. However, for a
much better reception, we strongly recommend you use a rooftop aerial.
• If you do not have access to a rooftop aerial - for example, if you rent a
flat and the aerial is the responsibility of your landlord, or if you’re using
a second TV in the bedroom and don’t want the hassle and expense of
extension cables - a set-top aerial may be your only option.
Can I watch free-to-air
channels using a por-
table set-top aerial?
• Check the location of the antenna and adjust it if necessary.
• Make sure the antenna cable is firmly connected.
• Make sure all input cables are firmly connected.
Bad Picture (snow,
m u l t i p e i m a g e s ,
distortion, blurry)
• Check the PICTURE MENU within the TV/DTV SETUP.
• Check to make sure the program you are watching is broadcast in Colour
and not Black & White.
Black and white
picture.
• Make sure the unit is plugged in and turned on.
• Make sure TV mode is selected.
• Try a new channel to check for possible station trouble.
• Make sure the antenna is connected properly.
• Increase the volume.
• Make s
ure the antenna or audio video source device is working properly.
• Make sure all cables are firmly connected.
• Check for local interference.
No picture or sound.
• Make sure there are no unshielded electrical devices nearby that are causing
interference.
• Turn the unit off for 30 minutes, then try it again.
Coloured patches of
picture.
Function key does not
respond correctly.
• Under the influence of electrostatic phenomenon, the product may
malfunction and require user to power reset.
• Unplug and re-plug the AC power cord.
• If you are installing a new aerial, we recommend a wideband rooftop aerial
rather than a loft aerial. Loft aerials generally receive a weaker digital signal
and are more likely to get interference from other electrical equipment in
the home. We suggest you have an aerial survey done before getting an
aerial upgrade.
Talk to your retailer or contact your local aerial installer.
What type of aerial do
I need?
Why do I get ‘blocking’
on my digital picture?
