DRSS-1080
Digital Signal Splitter
Installation and Operation
7-4
Returns
Please do not return any products to SomerData without first
contacting SomerData and obtaining a Return Merchandise
Authorisation (RMA) Number.
This will ensure that the processing of any repair or upgrade is
handled efficiently and in accordance with any agreed action.
If the SomerData product is under warranty, repairs are free-of
charge. If not, there will be a repair charge, which will
comprise an initial evaluation fee and quotation, followed by
repair and parts (if authority is given to carry-out the repair).
Pack the item in its original packaging. If the original
packaging is not available, it must be packed in such a way to
avoid transit damage. Damage sustained in transit is not
covered under warranty.
Returned goods should be accompanied by documentation
that indicates the RMA Number along with a detailed fault
report and contact details (name, organisation, phone, fax and
e-mail).
Mark the RMA Number on the outside of the package.
Ship the item by insured, prepaid carrier to the above address.
Items being returned from outside the European Community
must
be accompanied by a Commercial Invoice. This should
include a description of the goods, value for Customs
Purposes and state that the goods are being temporarily
returned to the UK for repair. SomerData will not accept
liability for UK importation costs resulting from inadequate
documentation.
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